KN
Kaylin N
Active since Aug 2015
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Terrible customer service
Terrible customer service after the sale. They do not honour on their warranties, and Wendy is all but hopeless in helping with any issues. I would not recommend this company to anyone. 3 months have passed with no feedback on my issue, after about 10 emails and 15 phone calls. Buy from a more reputable company for piece of mind if an expensive product becomes faulty down the line.
0 replies
15 months ago
Marvin was knowledgable about my queries, and gave great service
Marvin was knowledgable about my queries, and gave great service. Thanks!
53 replies
87 months ago
International Flight Discount Correction
Ticket logged ********** 697 Due to an error on the system caused by Discovery, points were not awarded to me during December 2018, thus putting me on Bronze in January 2019. I logged a ticket, and the points were subsequently awarded to me, thus pushing me to GOLD. During January, I booked INTERNATIONAL flights, and only received a discount for Bronze. Due to the error on discovery side, I would like to be refunded the portion of my booking as my correct discount level should have been GOLD. I have sent detailed mails to customer service but have received irrational responses asking for information which was already provided. Please escalate this to someone with a detailed knowledge of the travel booking platform, Kulula, BA and Comair, the links between them, and the the discount process.
0 replies
104 months ago
Disputes accepted, dispute amounts incorrect
Background: I stay in a complex, of which the Home Owners Association pays for the ANYTIME EXTRA PLAN. This charge should not be charged to my account. I created 2 disputes already (which have been accepted!), and both times, first the amount credited is too little, and second, the CALLING PLAN is still billed as before. This is now my third dispute to have the calling plan DISCOUNTED MONTHLY on my account. I am running out of options. Below is the breakdown, also in chronological order for your ease of reference: ((1.)) Invoice 708B ********** K, 09/08/2017, ANYTIME EXTRA R80.65 + R131.65 (exVat) incorrectly charged, dispute ********** 1 created. RUNNING TOTAL INCORRECT = R241.94 (incVat) ((2.)) Invoice 709B ********** K, 10/09/2017, R118.85 (exVat) refunded, Calling plan still active, R131.65 (exVat) incorrectly charged, dispute ********** 5, RUNNING TOTAL INCORRECT = R273.17 (incVat) ((3.)) Invoice 710B ********** M, 09/10/2017, R141.63 (exVat) refunded, Calling plan still active, R131.65 (exVat) incorrectly charged, RUNNING TOTAL INCORRECT = R281.54 (incVat) . The latest value, owed to me, is R281.54 based on the above. Please verify and correct this. Please also create a dispute number and send it to me. Thank you
122 replies
123 months ago
Oh come on guys!
Guys what on earth is going on at Telkoms billing department? <br> <br> Can you believe I have 3 case no's for one issue originating in September 2016? 17291182 - > 17402839 - > 17875459.<br> <br> A total of R3108.23 is owed to me. All of a sudden, today's invoice says I owe R452.91???<br> <br> Please go back and correct this. Read the first lines of case 17402839, which clearly states all fees are to be waived for this cancellation. <br> <br> I want ALL my money back, which was paid by debit orders for a service you took forever to cancel, not me. Sort this out now please, my patience has run extremely thin. <br> <br> Lastly, I am not in the country, and will only return on the 18th of this month, so my only means of contact will be mail. <br> <br> Thanks
75 replies
123 months ago
Incorrect Refund Amount
Hi there<br> <br> This is the second case I am trying to open regarding this issue! I would really like my money back and have this concluded!<br> <br> This leads on from my previous case 17291182. The new case number is 17402839 (which has been closed but is incorrect!!)<br> <br> A brief history. I have, since September 2015, been trying to cancel my LTE contract. It is now finally cancelled, but in this time, debit orders have continued to come off my account. The cancellation form was sent in within the CPA window, thus, all fees are to be waived. <br> <br> I received my invoice today and have only been credited an amount of R520.42. In actual fact, the total amount which I should be credited is R3108.23. Please follow both case numbers to understand the complete history of the problem, and contact the billing person involved to correct the amount refunded. <br> <br> Please also ensure that there will be no futher debit orders coming off my account!<br> <br> Thank you, <br> Kaylin
75 replies
124 months ago
Incorrect Refund Amount
Hi there<br> <br> This leads on from my previous case 17291182. The new case number is 17402839. <br> <br> A brief history. I have, since September 2015, been trying to cancel my LTE contract. It is now finally cancelled, but in this time, debit orders have continued to come off my account. The cancellation form was sent in within the CPA window, thus, all fees are to be waived. <br> <br> I received my invoice today and have only been credited an amount of R520.42. In actual fact, the total amount which I should be credited is R3108.23. Please follow both case numbers to understand the complete history of the problem, and contact the billing person involved to correct the amount refunded. <br> <br> Thank you, <br> Kaylin
75 replies
125 months ago
Overdue Cancellation
Hi there<br> <br> Case no. 17291182. I have been assigned Mr. Thulani Mokoena to deal with my cancellation. I have explained the situation to him, and he has brought in Mr Kevin Pillay to confirm details, although I do not see it necessary. It has been a month and Kevin has not responded to neither my or Thulani's mail so that we can conclude the cancellation. A total of R3108.23 has been debited from my account over the months since I have been trying to cancel my contract. Please can we just proceed with the cancellation, and have all my money returned to me, as I registered my cancellation within the CPA window (immediately after taking receipt of device). I have been trying to sort this out since September 2015. If there are individuals on holiday, then please assign a new person to deal with this. <br> <br> I just want this entire issue concluded and dealt with immediately. It is not my job as a customer to prompt responses from Telkom employees. <br> <br> Please assist! This is frustrating me to no end, whereas it should not be as difficult an issue as it is appearing to be. <br> <br> Kaylin Naidoo
75 replies
126 months ago
Unprocessed Cancellation
Hi there<br> <br> I sent in all the necessary cancellation forms for cancellation of my LTE contract to [Email Removed] and [Email Removed] on the 03/11/2015, 5 days after receiving the device. I requested cancellation within the CPA window because incorrect information was supplied to the Agent, which lead to the signing of the contract. <br> <br> I have contacted the call centre a week ago to check the status, only to find out that there is no cancellation on the system? <br> <br> Nomvuselelo Mcobothi (N) at the call centre helped me by forwarding my cancellation forms to \Thulani Mokoena (TM)"to help speed up the process. I have not heard anything"
75 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (63.63636363636363%)
1 Star
2 (18.181818181818183%)