RA
Riyaan A
Active since Aug 2015
9
Reviews
0
Industries
Reviews
9 reviews19 months ago
Bad service.
Horrible service! Don’t waste your time and hard earned money here. Went for lunch with my kids today. No one came to take my order, food took incredibly long and other people got their food before me. I then also got charged incorrectly. Managment is walking around like bosses instead of being on top of things. This is the last time I will visit. Best you stick to spur for consistency.
0 replies
42 months ago
ABSA - We don't care about our customers
I write this message with a heavy heart and almost in tears as to how ABSA has made me feel. I’ve had endless issues with your insurance department and in writing I was promised feedback and to date have not received any feedback. Vumile Njamela is the person who to date has not resolved my query or responded. This is off the back of endless insurance issues in the past around back and forth with claims. More recently I was quickly sold a bond increase so I could carry out further renovations at my home and as soon as this money was paid, ABSA is nowhere to be found. I am struggling to get any service from Louise Loader. On the 3rd November I emailed her asking if there is anything for me to be concerned about as I wasn’t debited for my bond. No response to date and in good faith I made a transfer of my bond repayment amount into my flexi reserve as I am not someone to default on commitments. At the time of taking these additional funds I was promised that I would be able to transfer in and out of this flexi reserve as I please. This is not the case and for the past two days I have been struggling to transfer these funds for no apparent reason other than “System error try again later” I got supplied with the internet banking call centre number. Response from the agent – (Summarised) Sorry I can’t help you, call bank in the morning to the home loans department. I mean in a time where business is tough --- Have you heard of going the extra mile? “Sir let me take your details and give you a call bank in the morning once I have investigated” fair, not fair?. Like usual just pass the buck so I can close my ticket and knock down my KPI's – As well as use your airtime (Money) and call again. Christa, my new banker supplied me with her mobile number (Months after the departure of my previous banker – Johan Bezuidenhout) once my portfolio was handed over to her from my previous banker. Christa is unreachable and her number forever engaged. (Christa Colangelo) I have been an ABSA client from university days (Almost reaching 20 years) and have historically declined other banks wanting me to move over despite better offerings and rates due to being a loyal client and believing in the brand. I am now at my wits end with the past two years being nothing but horrible. The long telephone calls trying to resolve queries (That I have never been reimbursed for), my time, endless queuing in branches, untrained staff with attitude and its clear to me that this is a brand that doesn’t care about their customers. It’s a “I don’t care culture” but we will take your money. I promise to spend a large amount of time to never recommend this bank to anyone and I feel terribly sorry for moving my wife over from standard bank and my mates over from FNB to ABSA. Whether my queries get resolved or not I think its fair you understand what is happening in the Cape Town region as well as the public as I don’t feel that its fair for people to lose their hard-earned money to a bank that is useless in my opinion. I don’t expect any hand outs despite the fortunes I have lost over time due to ABSA’s incompetence and don’t care attitude. Hopefully, these learnings will contribute to more focus, customer service and success for you and your brand in the future.
132 replies
47 months ago
Bark.com (fraud and Theft Contractors)
Bark.com referred a contractor to me to which I had paid a deposit for work to be done. The work was not carried out and my hard earned money not refunded. When I called Bark for assistance to persue legal action no assistance was offered other than a first name, email and contact number of the contractor. Surely you can do a better job with vetting your service providers? How do you run a business with crooks as service providers? When I called, you stated that you had a similar complaint from other clients and have since banned him.. Why would you then refer him to me? so that I can be the next victim??? Please be very careful when using this service.
134 replies
47 months ago
JKT Renovation/Refurbishment and Construction (FRAUD ALERT)
Fraud Alert. R4500 deposit paid to Kirk Pieterse at JKT Renovations/Refurbishment and Construction. I was referred by Bark.com. No work carried out and I am struggling to get all my money back. He is a fraud and thief. Any further information will be appreciated so that legal action can be taken. DO NOT PAY ANY MONEY TO THIS GUY OR THIS COMPANY - YOU WILL LOOSE YOUR MONEY. Be careful as he is smooth and has lots of stories to tell you but ultimately you will be swindled out of your money.
0 replies
77 months ago
Caution: DO NOT HAVE YOU CAR REPAIRED HERE.
DO NOT HAVE YOUR CAR REPAIRED BY AUTOWORKS. You will be wasting lots of menu and time. There many more service providers that will do a way better job. If you are happy to be ripped off. I am not a first time client of there’s and have racked up bill exceeding 100k in two years but definitely will never go back and recommend that you take caution dealing with autoworks.
183 replies
100 months ago
Warning - stay away from Hyundai Milnerton
The worst purchasing experience I have ever had. Both Dennis and his line manager at the Hyndai milnerton branch have no concept of what customer service is. I have waited over a month for my vehicle and I had to follow up every step of the way - this is after me paying for the vehicle over a month ago and they still haven't given me my vehicle. Basically I paid for something they still haven't given me and continue to tell me week after week "a few more days". I was told that should I not sign delivery for the new vehicle they will not be able to settle my vehicle in other words I won't have a deal (I am seeking legal advise on this) - all that was suppose to be done on the vehicle I purchased from them was a fuse which later become a gear box problem and a host of other things (Not sure when this 127 Check confident BS comes in - now they are basically selling me a piece of rubbish) I would never recommend any one purchasing a vehicle from them. The attitude and urgency from the staff is shocking. Bad attitude, Bad Service, Don't care attitude after deal is made. This would have been my 3rd vehicle purchased from the Hyundai group but definitely is my last as well as everyone I know.
0 replies
118 months ago
Pathetic service AGAIN
<p>Im really unhappy by the level of service from Budget Rent A Car. This is the second time in the past 12 months where dealing with you has been an utter disappointment, from staff on the floor to your call centre agents/supervisors, there is absolutely no understanding of making a connection with your customer's and servicing them especially when they are valid claims. I have given you a second chance by giving you business again after my disappointing experience 11 months ago due to the fact that it was resolved professionally and efficiently BUT NEVER AGAIN!!. On the 30 July 2016 I booked a car online with the pickup location CPT International airport for 3 August 2016 - Due to a change of plans to my vacation I had to cancel my booking and requested a refund on the 31 July 2016. Anita de Jesus assisted me and sent through a refund form incase I wanted to proceed with my refund in which I sent through the refund form to ********** in which I got an automated response that my refund would be processed in 7 working days. 14 days later no refund received and I emailed Anita for assistance and her response to me was that her "department does not work with refunds" then why did you assist me in the first place with the refund and quite frankly I don't give a **** as you are a respresentative of your brand????? Clearly needs a lot of coaching. Nonetheless she gave me a call centre number and I called them on the 15th August to query the refund. Gift Chiloane was the consultant and explained to me that he doesn't understand what's going on and can't see anything on the system and also mentioned that I was given the incorrect email address uhm ********** am I missing something? - I don't think so as I got an automated response that I will recieve payment in 7 working days.. I forwarded him all the emails and proof that as requested by budget everything was sent to Budget from myside including the email stating that my refund will be processed in 7 working days. After the long annoying back ground music including my cost of the telephone call I was told that he has now forwarding this to the finance department and I will recieve my refund in 7-10 working days. Absolutely NO ways that I'm settling for that! he then put me on hold again and directed me to Jane Ledihe (Supervisor) who explained the exact thing as Gift and provided absolutely no help. I explained to her that I have to constantly call in to follow up and explained all of the above to her. She had committed to me that I will never phone in again regarding this incident and that she will ensure that I get feedback by close of business - You know what happened next --- No feedback...You must be joking. The amount of money spent on the telephone calls might exceed the value of this refund and I feel like a don't want the money back despite following all your refund procedures including sending through the refund form 3 days before collection was to take place and Being a very understanding customer after the second time this year that Budget has failed to deliver a BASIC service. You shouldn't be in business and I'm sure at the rate you going things will soon fall apart. This is a remedy to failure! Reservation number 3 ********** -ZA-3</p>
0 replies
118 months ago
Pathetic service AGAIN
<p>Im really unhappy by the level of service from Budget Rent A Car. This is the second time in the past 12 months where dealing with you has been an utter disappointment, from staff on the floor to your call centre agents/supervisors, there is absolutely no understanding of making a connection with your customer's and servicing them especially when they are valid claims. I have given you a second chance by giving you business again after my disappointing experience 11 months ago due to the fact that it was resolved professionally and efficiently BUT NEVER AGAIN!!. On the 30 July 2016 I booked a car online with the pickup location CPT International airport for 3 August 2016 - Due to a change of plans to my vacation I had to cancel my booking and requested a refund on the 31 July 2016. Anita de Jesus assisted me and sent through a refund form incase I wanted to proceed with my refund in which I sent through the refund form to ********** in which I got an automated response that my refund would be processed in 7 working days. 14 days later no refund received and I emailed Anita for assistance and her response to me was that her "department does not work with refunds" then why did you assist me in the first place with the refund and quite frankly I don't give a **** as you are a respresentative of your brand????? Clearly needs a lot of coaching. Nonetheless she gave me a call centre number and I called them on the 15th August to query the refund. Gift Chiloane was the consultant and explained to me that he doesn't understand what's going on and can't see anything on the system and also mentioned that I was given the incorrect email address uhm ********** am I missing something? - I don't think so as I got an automated response that I will recieve payment in 7 working days.. I forwarded him all the emails and proof that as requested by budget everything was sent to Budget from myside including the email stating that my refund will be processed in 7 working days. After the long annoying back ground music including my cost of the telephone call I was told that he has now forwarding this to the finance department and I will recieve my refund in 7-10 working days. Absolutely NO ways that I'm settling for that! he then put me on hold again and directed me to Jane Ledihe (Supervisor) who explained the exact thing as Gift and provided absolutely no help. I explained to her that I have to constantly call in to follow up and explained all of the above to her. She had committed to me that I will never phone in again regarding this incident and that she will ensure that I get feedback by close of business - You know what happened next --- No feedback...You must be joking. The amount of money spent on the telephone calls might exceed the value of this refund and I feel like a don't want the money back despite following all your refund procedures including sending through the refund form 3 days before collection was to take place and Being a very understanding customer after the second time this year that Budget has failed to deliver a BASIC service. You shouldn't be in business and I'm sure at the rate you going things will soon fall apart. This is a remedy to failure!</p>
53 replies
130 months ago
Dont ever rent a car from Budget
DONT EVER RENT A CAR FROM BUDGET! Probably the reason it is called BUDGET because of their ethics and disgusting way of doing business.<br> <br> I hired a car on the 15.08.2015. The lady at the reception only noted that the hub caps were damaged - This was not the case. In hurry I found that the inside light was damaged, scratches on the bonnet and right hand side of the vehicle, front bumper and right rear arch with no car mats. I have all the images of these damages. On my return I complained to the consultant and his words were \they should have never given you a car like this but not to worry we will investigate and we will sort it out just list the damages here that you picked up and sign here"(Once again in a hurry to catch my flight I done exactly that) What idiot is going to highlight his own damages??? - I have no problem paying for my own negligence but not when its not mine . Today I got a bill for all those damages. I have never had any issues with other car rental companies and I will be sure to never recommend or use Budget again. """
75 replies
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5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)