NC
Nicole C
Active since Sep 2015
5
Reviews
0
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Reviews
5 reviews25 months ago
Order not delivered
Good day My order was placed, paid and confirmed on the 10 of February, it was supposed to be delivered 14 days after. It is now the 10th of April and I still have not received it. This has been an extremely frustrating experience. I have been in contact with Rentoza on a daily basis regarding delivery out of my own accord and no one from your team has bothered to contact me, no one is assisting me. I’m not sure what to do at this point because my subscription was paid, instead I get emails to make another payment for something that was never delivered to me. I contacted your courier company on the 25th of March and was advised that my order had been sent back to the sender as they were unable to contact me, the number that was given to the courier company was an incorrect number, I gave them the correct number but it was already to late. All my details were updated on my initial application and no one from Rentoza contacted me advising the couriers are unable to reach me. I have been advised that your dispatch department will contact me but I have not been contacted. I send emails to you almost on a daily basis and still not one call from Rentoza or your courier company. I need to know who can I escalate the matter to, if I will ever receive my order if not please may you make arrangements to receive a refund. Regards Nicole
0 replies
54 months ago
Excellent customer service
I would like to thank Nishanee Maharaj the store manager at Glenwood Spar and Brenton from the security company for the excellent customer service and for all efforts to ensure I remain a happy customer your hard work and dedication never goes unnoticed. Stay safe and stay blessed.
0 replies
89 months ago
Poor service
Really disappointed with the poor service I received today, I bought a formal pants on Friday last week at the branch in Smith and broad street to wear to a function I attended the next day, before I could get to the function the buckle fell off, I had no other option but to replace it with a safety pin. today I decided to a return it to the closest store to my work place in West street during my lunch break. I spoke to the security and explained to her that I had no slip or tag because I had fitted it on in the store with no issues, she allowed me to enter there after I spoke to one of the staff in the store just to be certain before I could join the queue , he told me that I could exchange or receive a voucher as I was pressed for time and could not go check for another one, I joined the queue and stood for about 30 min only to get to the till and told by the store manager that I would not be able to be assisted as I need to have the slip because it's a reject. I do not have the slip because the function was away from home and I fitted the pants on in the store with no issues, now I'm stuck with a band new pair of pants which I cant use again. Kindly assist!!!!
105 replies
108 months ago
For profit and misled
<p>I registered with Thekwini City "TVET" College in January this year to do my N5 p/time in public management as I had to relocate from pmb where I attended my N4 p/time due to unforseen circumstances. </p> <p> </p> <p>One would understand the excitment of having the chance to continue with what I started with in a new college in a new city, only to have all my hopes and dreams crush my people only out to suck every peny and i mean only to for the money out from families who work hard to send their kids out hopeing for the better. </p> <p>Apparently lectures were starting in Feb, we weren't told of anything by mngt of the shortage of staff they were expriencing, so we just continued attending hopeing something would happen so eventually lectures started in April, and through that whole time we were harrased to make payments a month before that actual month began or we were locked out of the premises which they us about during registration so other students missed weeks at times of the little lectures we had because they were locked out of college, so going we rush through our modules and still didnt complete others because we had to write dpt tests we had to use our own material to write tests like using your own answer sheets and assignment questions were given to one student and everyone has to copy from that student theres no studying area for students so we use classrooms but we get kick out because theres no space for everyone, even then we still weren't having majority of lectures because our lecturer's just didnt pitch and now some students havent recieved timetables because the HOD whos job is to register us for exams didnt register us or registered us under the wrong subjects and blames the dpt for making the error but we all know that its him that made the error so some of us won't be writing exam this semester </p> <p>I just feel that the college is short staffed and some lecturers arnt fully qualified and over crowded </p>
0 replies
129 months ago
bad customer service and failure to communicate.
I placed an order with mrp online on the 26th of August,on the e-mail which i received states that delivery will take place in 2 to 3 working days and my order will only start processing once payment is made,on that very day I made the payment and since then received no contract regarding my order apart from my countless calls made to mrpg with still no success instead all I received was the run around of which this is also an expense to me because I'm using my own mobile to make these calls to mrpg.it's now been 9 days and still nothing.I kindly ask that the correct person in charged may contact me regarding my order and it's where abouts...
75 replies
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1 (20%)
4 Star
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2 Star
1 (20%)
1 Star
3 (60%)