JW
Jacinda W
Active since Sep 2015
10
Reviews
0
Industries
Reviews
10 reviews21 months ago
Phenomenal Service - FNB Commercial National Sales & Service
Phenomenal service from Llewellyn Barnard , Platform Specialist, FNB Commercial National Sales and Service ! Llewellyn called as a follow up on an email he had previously sent with instructions on how to navigate the statement changes on FNB OBE . I had not got to it yet so with great enthusiasm and plenty of patience Llewellyn guided me through the process and we got it sorted . I also had a query with regards to downloading CSV statements and they way they were formatted ( I had already tried OBE and Business Helpdesk - no-one could assist and I was bounced between the two )so I took a chance and asked and he knew exactly what I was talking about ! In 2 minutes my issues were sorted ! Thank you Llewellyn !
56 replies
23 months ago
Exceptional Service from Kaira and the Pandora Team
I was gifted a Pandora bracelet for my birthday on 16th May 2024 and unfortunately my husband had ordered the wrong size . I phoned the customer care line and got hold of the delightful Kaira who guided me step by step on how to log my return , fill in the return form and select the right size . I sent the return back on the 17/05/24 via courier ( from a rural outlying town ) and followed up on 22nd May 2024 and was told that Kaira had my replacement bracelet packaged and ready for courier collection ! I received my bracelet yesterday ! Thank you Kaira and the Pandora team ...exceptional service
0 replies
26 months ago
Excellent Service
I would like to commend Nikiwe Maphosa from FNB business banking on her excellent service . I had more than one issue with OBE and she patiently guided me through each process with confidence and we got it all sorted in that 1 phonecall ! Brilliant !
58 replies
27 months ago
Oustanding Service
5 Stars for Alexandra Bekker, and Llewellyn Barnard for their excellent service ! I called Alexandra, our relationship analyst, in a flat out panic as I was travelling and could not find nor release an urgent payment on FNB app . The turnaround time for my query was phenomenal ! I received a call back from Alexandra to explain the process as well as a step by step guide emailed to me from both Alexandra and Llewellyn Barnard , digital portfolio manager . Crisis averted thanks to Alexandra and Llewellyn .
58 replies
29 months ago
Query resolved withi...
Query resolved within minutes and super friendly agent
71 replies
33 months ago
EMPLOYEE OF THE MONTH SHESENE.S
This 5 star rating is for Shasene .S @ takealot.com , this company needs more employees like you ! Our return and refund had been bouncing around the takealot system for over a month until I managed to get Shesene on one of my many calls ! She was polite , efficient and true to her word , she even called me back on her day off to inform me of the progress of my return ! We received the refund today . THANK YOU SHESENE !
0 replies
34 months ago
Excellent Service from FNB's Malcom Malatji
I would like to give credit to Malcolm Malatji who assisted in getting my Ebucks voucher debacle sorted out. It was an absolute fiasco spanning 7 days until he was assigned to my query ! He took ownership of the error , even though it wasn't his ,explained the procedure that was going to take place to sort the vouchers out and kept me in the loop throughout the entire process ! It took him less than 24 hours to get my vouchers refunded and then he assisted me through the rebooking process . Thank you Malcolm Malatji for your excellent service
53 replies
41 months ago
Phenomenal Service
Phenomenal service from Karabo at Liquid Capital ! My vehicle was due for its last service ( 05.12.2022 ) on my plan and somehow the system had terminated the policy so the Kia dealership couldnt pick it up . I called the call centre and immediately got through to Karabo ( this in itself is commendable ! ) who was super efficient . I received a case ref no via sms before I left home and 45 min later, when I arrived at the dealership ,the plan had been reinstated for my vehicle's service ! She also organized for a sales consultant to call so I could renew my service plan
132 replies
70 months ago
BEST SERVICE FROM AN ONLINE SHOP EVER !!!
EXCEPTIONAL SERVICE !!! Had an issue with the online shop and the Iconix team were amazing !! I submitted a query via their online platform and within in minutes I received a call to let me know they were aware of the issue and were busy sorting it out ! I then received a follow up email and call that I could load my basket which i duly did , paid and received confirmation almost immediately !!! BEST SERVICE FROM AN ONLINE SHOP EVER !!!
53 replies
129 months ago
EXCELLENT SERVICE
Tina du Plessis was phenomenal in assisting me with getting finance for my vehicle . It was a last minute decision on myside and she organised the documentation , the right person to deal with at Wesbank , followed up frequently to check on the progress of the application .... My accountant told me these things take time and not to get my hopes up ...Well within 3 days the finance was organised and I took delivery of the vehicle . Hats off to you Tina , you are an asset to your company !
75 replies
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