KD
kayla K
Active since Sep 2015
7
Reviews
0
Industries
Reviews
7 reviews22 months ago
Outstanding customer excellence
<div>Gees :) ... i bought a car from Chesrae Matthee at bmw tygervally and I've never been happier and two months later when I needed to ask some information about the car this man was so helpful :) I am so grateful that God has put him in my path for financing my first car... He is such a decent guy, always responding to anything we may need, always assisting, we have received the best service ever from him... Outstanding customer service...i would recommend him EVERYTIME to anyone.</div>
53 replies
25 months ago
Tshepo at Epping bra...
Tshepo at Epping branch thanks alot you got me a car for my birthday
56 replies
52 months ago
Casuarina agreesive manager
I tried calling the casuarina lounge to make a tasting booking however my wish was to gift this voucher to someone well deserving of it for her birthday gift and anniversary... I was trying to ask if I could send the voucher via email to the email address provided already provided to me by the consultant, I posed my question but then the consultant handed the phone over and Rasheeda the operations manager... And immediately shouted at me telling me I cannot do that without even giving me a chance of explaining to her why I'm asking what I am asking... Imagine u as a client trying explain why you wanna do something good for someone else... Going no extra mile for myself as the client... Rasheed just continued to shout no no no in your ear... What type of service is this supposed to be??? Speaking to a client in such a manner she was so rude and blunt. Telling me she don't know when I was here but that don't happen here in a very aggressive manner... .. I even heard her complain in the background to colleagues, so u ethical.. I haven't even been to the booking yet but if this happend with only trying to make a booking then God damn I'm not looking forward to this now.
0 replies
83 months ago
Ashley chooses Staff over clients
After having a craving for a pizza ,we made a decision to go with Ashley’s pizza seeing that its exactly 5.2KM’s from work which is less than 10mins (inclu. traffic). Four of my work colleagues agrees share a pizza with our last monies (taking into acc its before month end). WE make a mistake by calling the Kraaifontein branch instead of the Goodwood branch which is Close to Pinelands (where we work) they tell us the deliver fee would be R25. We all agree and put together our pennies. After realising we made a mistake we cancelled that order and called the Goodwood branch immediately all between 11-11:30 this morning and placed the same order and then they mentioned that delivery fee would now be R30. After arguing why the fee is more that the branch is closer? They explain that kraaifontein missed understood us when we said Parkhurst and not Pinelands. Anyway the goodwood branch calls us back to say the delivery fee is now R35 . We called and argued the point because clearly it sounds as if they guessing the prices out of their heads now. Eventually Alison (Ashley manager goodwood branch) agrees to pay the difference out of her pocket which is called CUSTOMER SERVICE seeing that ASHLEY’s made the mistake to tell the delivery fee was R30 and not R35! Which was brilliant of her! We eventually came to an agreement and everything is sorted and we were happy ! We then get a call again to say it’s going to take 1hr 30mins to deliver (12:09) after we placed the order at 11:30 already (when their kitchen opens) and I go back and I say well we have had a ***** up with this order however if the order is not here by 1pm (which is when lunch time is over) then they should rather cancel it as it would be too late unfortunately they could have seen our side to it too?, right… everyone was happy. Well at least I thought so.. AND THE CHERRY ON THE CAKE IS ! I get a phone call from THEE MR ASHLEY HIMSELF , boss man , He has the to nerve tell me …. the CUSTOMER !!!!!!!!!!!!!!!! that if I cause any more problems for his STAFF after this phone call he might go and cancel the order and as I have explained to him over the phone without evening giving me a chance to do so even .. he shouts at ME to tell me this that and the other. NOT EVEN listening to the client how unethical and unfamily like is this man? Talk about LYING on your slogan “family restaurant” . I mean if everything was sorted? and myself as the CLIENT was happy? why did the big boss Ashley feel the need to call me and tell me I shouldn’t give his staff more problems and that I come from a professional company (WHAT DOES THAT EVEN HAVE TO DO WITH THE PRICE OF EGGS?) This is the most disgusting this I have EXPERIENNCED IN MY LIFE !!!!!!!!!!!!!!!!!! and yes I swore over the phone and yes I did get angry… because I was under the impression everything was hanky dory ever so excited to receive good customer service! Well done to the staff to for sorting the client’s needs out … and ****en well done to Ashley for ****ing up our loyalty to them.
0 replies
83 months ago
ASHLEY PUT STAFF BEFORE CLIENTS
THE WORST WORST WORST SERVICE EVER. From the entire restaurant!!!!
0 replies
99 months ago
Phone in for repairs for 3 months
So my phone is insuranced by foschini the same place where I bought the phone. I bought the phone last year and it has been sent away for the second time. 1st time I also had to phone every week for my own damn phone. Now the phone switches off by itself and suddenly does not fully operate again (as simple as that statement is) I took the phone in the 1st week of Jan it's not the 2nd week of Feb and phone hasn't even been touched yet. It's a Samsung J2. So I phoned 3 weeks after I first dropped the phoned (because no one ever got back to me since then) they told me they are awaiting a statement so the guy that's works for foschini cw sends it in AGAIN ... then they called me and I gave them a statement over the phone AGAIN ... 2 weeks later I called AGAIN and told me they waiting on the statement AGAIN ... today 15 Feb AGAIN asking for a ****en statement ... The phone software does not operate it was reset and keeps asking for a email address and password but IT DOES NOT WORK I even tried making 3 new accounts it still doesn't not and the charging block does not work ... WHAT MORE DO YOU NEED TO KNOW AFTER MONTHS !!!! ???? If the phone is charged it goes on ... I don't understand why the he'll this is taking so damn looooong! ?
105 replies
128 months ago
sterns does not deliver
I took my engagement ring into sterns Westgate mall to have it made smaller to fit my finger, being a happily engaged couple we asked the question as how long the process would take? The shop assistant said that it would not have taken longer than a week and that she would call me back for a quote as soon as possible. 2 days after I called in (myself) to find out more or less what would the cost be? The same assistant that helped me answered the phone and said that she would call me back within in 5mins without even taking my name or cellphone number over the phone call. Just before she hanged up I gave her my surname. Two days after that I was still waiting on their call I eventually went into the shop myself to try and find out what's happening they told me that my ring was delivered to the incorrect store even though they signed for it. I do understand that people can make mistakes but the fact that I spoke nicely to the consultant and both consultants got very irritated with me. The only reason why I was upset is because they did not call me back I had to go myself trice back to the store which is unacceptable as I am wasting my time off from work and my petrol money.
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)