AN
Arafat N
Active since Oct 2015
5
Reviews
0
Industries
Reviews
5 reviews24 months ago
I received a wonderf...
I received a wonderful service from Bradley with regards to signing up
53 replies
62 months ago
Gross Misconduct
I'm extremely appalled at the gross misconduct of Dr Bilal Gafoor my mother is currently receiving treatment from him in Hospital Gatesville Melomed, Dr Bilal Gafoor was extremely rude to her simply because she requested to be changed from the antibiotics he has given her swearing at her and at the Sister ward I have phone recording which I will send to the medical counsel I want him dealt with ASAP. I no longer want him to treat my mother I demand for an immediate response with regards to this for placing my mother at risk. He has prescribed to her an antibiotic which causes her server headaches. No paracetamol worked he doesn't care at all about her well being, yet we are paying for this service so she should be treated with respect!!!
0 replies
86 months ago
Utterly disgusting service at Multichoice price lock dept
On the 23rd of March 2019 I called multi choice as a new customer to take up the DStv premium explorer price lock deal with an extra view and decoder. I didn't take the name of the consultant because she had offered me a great service created an account for me that was in the afternoon at 13:00 PM. She informed me that she will refer the matter to the price lock dept so that the can call me for"Verification and confirmation of the package I need" wait the whole day with no call back... I called them to find out what is happening with my query. Only to be told that the price lock team works till 1 pm on Saturday one thing the consultant failed to explain to me prior hand. The agent told me that I will be eventually called in on Monday or Wednesday the latest he as re-Escalated the case. I waited the whole nobody called to my surprise the whole of last week I was told somebody will call me to verify and confirm delivery. Till to date called through out the week with no feedback on Sunday the 31st March I called in and requested to speak to a team leader as I was tired of being sent from pillar to post. I spoke to Zandile Ntshangase who assured me that she will escalate the matter she provided me with her email address now as far as I am aware the standard turnaround time for a call center escalation is 24-48 working hours for a normal case. A high priority case should be between 4-12 hours understandably it was over weekend feedback couldn't be provided. Yesterday 1st of April at 14:49 PM I called in and Spoke to Raymond. Requested to speak to Zandile Ntshangase the team leader Who informed he won't be able to transfer me to her. As they work on different floors he informed that he will send an email to the price lock dept for them to treat the case as a High priority he gave me a case number as reference 348039. Till now I am yet to receive feedback. To my surprise this evening 17:49 PM I called in Spoke to Dineo who advised that she will escalate this case to her TL as they're having a backlog with regards signing up new customers due to the price increase that occurred last night she further advised that it's pointless to re-Escalate this to the Price lock dept as it would create a new query number which will push my existing enquiry further back she's working till 10 PM she will see what her TL can do because Zandile Ntshangase will not be coming for the next two days, she worked till 4 pm today she copied her on the email she sent to her TL. Bearing in mind I emailed Zandile Ntshangase in morning 7:30 AM she didn't even bother to respond to my email. What an utterly disgusting service that I have received with Multichoice the level of service that they offer potential clients it's shocking!!! If it weren't for my mom I wouldn't have bothered with this krap!!!
0 replies
101 months ago
Long route took
I'm extremely upset with Uber Cabs the trip that I am currently in took a longer route ???
0 replies
128 months ago
No connection and Feedback
I am disgusted at TELKOM service first I reported a faulty line in July on the 5th,2015. After numerous phone calls to their call centre only to be told that my query will take long to be resolved . As the area we reside in is a High risk area due to cable theft all I want to know is it my fault I the consumer for these cable theft that occur . I mean we are paying for the service we don't get them for free . my second complaint I bought a 3G USB modem on Sunday only to be told they can't Rica register it as they currently don't have any network connection, I mean this company advertises that they have the best LTE network I fail to understand this worse part the consultant at Kenilworth centre store promised to call me on \Monday"yesterday till now am still waiting for that call/sums . I decided to call them today this morning only to be directed to their answering machine . I mean I need to use this 3G modem for work purposes and my sister for her school work their stuff don't have name tags.Telekom should close their doors because clearly they no longer live up to their standards and other network providers I just hope this matter will be resolved urgently as I have lost hope"""
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)