SF
Shawn F
Active since Oct 2015
6
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0
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6 reviews2 months ago
Bryte Travel Insurance - Total False Sense of Cover
Total false sense of cover for travelers. Great service when taking out a policy, just don't try to claim. Claim process is complicated, extremely slow and very frustrating. Policy certificate list great cover, but fine print includes ridiculous exclusions. Most laughable is that baggage cover does not extend to your country of residence. I eventually got paid out for one night's hotel accommodation, which was not much more than the policy premium. The rest of my claim was summarized as follows: "Based on the above policy exclusions, we regret to advise that we cannot consider settlement of your claim". Below is a summary of my travel experience that led to the claim. “I booked a return flight with KLM from Johannesburg to Mexico through Schiphol airport in Amsterdam. I confirmed before my travels that I did not require a transit visa. My flights to Mexico went according to plan, but my return flight from Mexico was cancelled by KLM due to "technical difficulties". My flight was automatically rebooked by KLM without consulting with me. I was rebooked through Madrid, Spain. When I arrived in Madrid, I was told that I could not proceed to my departure terminal and I was detained in the international transit area until a senior immigration official was available to assess my situation. The immigration official explained to me that I cannot transit through 2 Schengen countries without a visa. I was not aware of this fact and KLM did not consider this when rebooking my flight and changing my original route. My original route was Mexico > Amsterdam > Johannesburg, and I was not supposed to go through Spain. I was given only one option by immigration and that was to return to South Africa without transiting through a second Schengen country. I could not continue to Amsterdam and then Johannesburg as re-booked by KLM. I had to rebook new air tickets with Turkish Airlines and return to Johannesburg via Istanbul. I had to spend 12 hours in the international transit area at Madrid airport and another 12 hours at Istanbul airport. My original booking was business class, but I had to fly back economy class, since there were no business class tickets available. I could not claim my baggage at Madrid and check it in for my new flight, since I could not leave the transit area. I reached out to KLM and was repeatedly told to contact the transfer desk or check in counter. I had to explain numerous times that these options were not available to me in the area that I was confined to. As a result, my luggage was missing from 30 November to 11 December. I had a reservation at Mercure Hotel Schiphol Terminal for 28 November 2025 and was charged a no-show fee, which was the full booking price. I also had to book a new hotel at Istanbul airport for 29 November 2025. Both hotels are situated inside the international transit area.” If an insurance provider cannot settle a claim for the above events, what is the point of travel insurance? Hopefully there are other insurance companies out there that actually offer real cover to their customers. Bryte certainly does not.
53 replies
4 months ago
Avoid KLM
I booked a return flight with KLM from Johannesburg to Mexico through Schiphol airport in Amsterdam. I confirmed before my travels that I did not require a transit visa. My flights to Mexico went according to plan, but my return flight from Mexico was cancelled by KLM due to "technical difficulties". My flight was automatically rebooked by KLM without consulting with me. I was rebooked through Madrid, Spain. When I arrived in Madrid, I was told that I could not proceed to my departure terminal and I was detained in the international transit area until a senior immigration official was available to assess my situation. The immigration official explained to me that I cannot transit through 2 Schengen countries without a visa. I was not aware of this fact and KLM did not consider this when rebooking my flight and changing my original route. My original route was Mexico > Amsterdam > Johhannesburg, and I was not supposed to go through Spain. I was given only one option by immigration and that was to return to South Africa without transiting through a second Schengen country. I could not continue to Amsterdam and then Johannesburg as re-booked by KLM. I had to rebook new air tickets with Turkish Airlines and return to Johannesburg via Istanbul. I had to spend 12 hours in the international transit area at Madrid airport and another 12 hours at Istanbul airport. My original booking was business class, but I had to fly back economy class, since there were no business class tickets available. I could not claim my baggage at Madrid and check it in for my new flight, since I could not leave the transit area. I reached out to KLM and was repeatedly told to contact the transfer desk or check in counter. I had to explain numerous times that these options were not available to me in the area that I was confined to. As a result, my luggage was missing from 30 November to 11 December. I had a reservation at Mercure Hotel Schiphol Terminal for 28 November 2025 and was charged a no-show fee, which was the full booking price. I also had to book a new hotel at Istanbul airport for 29 November 2025. Both hotels are situated inside the international transit area. I filed a compensation claim with KLM and received the following formal reply: "The European Court of Justice has ruled that “two or more directly connecting flights booked as a single unit and subject of a single reservation must be considered as a single flight for the purpose of determining any entitlement to compensation under EC Regulation 261/2004.” Therefore, the right to compensation under EC Regulation 261/2004 does not apply to your case."
0 replies
45 months ago
Poor Value and Quality
I do not recommend using White Label Appliance Repairs. I paid them R3,850.00 to repair my fridge. They worked on it six times over a 3 week period and could not get it working. After the sixth attempt, they gave me a report that said that my fridge was uneconomical to repair. They refuse to refund me the R3,850.00 that I have paid them for the repair.
0 replies
61 months ago
No service at all!
I have been struggling for 3 months to resolve a billing issue. My business contract is invoiced in my personal name, and I cannot claim VAT on these invoices. I have send numerous emails and receive read receipts and automated responses, but no service at all! I have also noticed a huge decline in signal quality on the Vodacom network over the past couple of months. If anyone is considering a new mobile service provider, please spare yourself endless frustration and do not consider Vodacom. I will surely move my contracts at the fist opportunity.
159 replies
95 months ago
Incompetent or just lazy?
I visited the Telkom shop in East Rand Mall this afternoon around 14h00 to upgrade my 20GB LTE plan to the uncapped LTE plan, which is the July deal of the month. I spoke to a consultant and he told me that I needed proof of residence to process the upgrade. I returned again at 17h30 with my proof of residence, but the consultant that assisted me earlier was not around. Another consultant, who was sitting behind the counter doing nothing, told me that the deal of the month was only for new customers and that I could not upgrade. I have since read the Ts&Cs and what the consultant told me was total nonsense. This is either total incompetence or super laziness. I can only assume that he was not in the mood to process my application at 17h30 in the afternoon and did his best to get me out of the shop so that they could leisurely prepare for closing time at 18h00.
53 replies
128 months ago
Technical Difficulties!!!
I have four cellular contracts with Vodacom. I have not been able to buy data bundles online from My Vodacom for more than a month now. I have reported the problem to the call center four weeks ago and the consultant told me at the time that technicians have been working on the problem for more than three weeks already. Till today I can still not use this service. This is incompetence at the highest level. Vodacom must please advise if they will ever be able to resolve this matter or not so that I can move my contracts to an alternative service provider.
75 replies
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