Active since Nov 2015
JAYDEN LOTZ, your service on the 18th of September was outstanding. I want to thank you and MiWay for the way you assisted me when I needed roadside assistance that night. you were efficient and so professional. The help I needed arrived in minutes, and I was back on the Road and made it home. Thank you, and thanks to MiWay.
I was phoned and told that the last nasty review I posted about them was unfair. Now, can they tell me how fair it is that I made payments with them about 12 months ago, and my issues remain unresolved as of today? The email addresses of the attorneys handling my case are provided; however, they do not answer or respond to my emails. Guys, I have been patient with you. I have yet to hear from the attorneys who claim to be handling my case. This guy's not right.
To the Clear Me Now team, congratulations on a successful service recovery. Thank you for your patience and for making it possible to submit all documentation and begin the process of resolving and assisting with this issue. Thank you for reaching out to me numerous times to ensure that we complete this. I'm looking forward to working with the attorney or lawyers to try to close this.
It's quite distressing and disheartening that I have to cancel Tracker. I mean, I informed you the dates on which you should debit me. You chose to go to my account on dates that we never agreed on, days before the agreed-upon date. Taking money that was supposed to last me a few days before I got paid, causing a significant financial disturbance in my life. Not only that, but you took a sum that was never agreed upon, with no explanations or even a phone call to explain. I cannot cope with a dishonest company. I've stopped the debit orders. I want nothing to do with your company.
What is going on with this corporation, which is entrusted with handling millions, if not billions, of dollars for employees? I mean their system faults and difficulties logging on to their website. It is tragic that such an organization with such a key role should have such problems. Calling them as ineffective as their never-working system. You have to wait for a long time on line, and their WhatsApp line is useless. How will we be supported when we are in need? It is startling for a large organization that provides crucial services to workers to operate with such ineffective procedures and communication.
I regret the day I accepted a call from Clear ME Now. I can't believe I trusted someone over the phone. Now that I've completed paying, there's a lot of red tape demanding items that were never part of the first arrangement. If I had known this, I would not have signed up. If complete disclosure had been made, I would not have gone ahead with this. I've been working with an office administrator named Nicole. After I completed all of my payments, her communication began to shift; 6000.00 to some of us is a large sum of money. I feel de*****ed.
Guys at Miway Communication is essential, and creating deadlines and turnaround times for clients is crucial. I mean, I've been in the dark about when the issue would be handled. I sent an email last week asking to be told or given turn-around times on the ongoing issue. This comes after I sent multiple emails to the person handling my case with no response, and I had to call several times to reach her, only to be told she was unavailable after a few days. Can any claims supervisor or manager call me?
I've never seen so many *********** people as at this company. I'm curious as to who manages these people. The fact that you send messages when you are in distress and require assistance, they do not answer for a long time. Not debiting accounts on time until one is terminated, and contacting them is a hassle; sending the wrong invoice for the wrong month. Whoever manages this stupid contact center service may be fired. Managers, you guys are useless. Your personnel are disrespectful, and you have no service.
The claims team is very unprofessional in responding with client inquiries. Every time I call to follow up on my claim, I am told the same nonsense: "Unfortunately, the person working on your query is not in." And I am well aware that this is just garbage. How is it possible that this person has not been in the workplace for the past two months? It appears that every time a customer follows up, they are told the identical statement "Unfortunately, the person who is working on your query is not in". Can I please speak with the person who manages claims? I mean claims of access fees from third parties; this cannot be the type of service we can not deal with.
I would like to Thank Miway team and everyone involved in making my 20 days smooth by make sure I got the car to use while mine was being fixed. Thank you Miway for honouring your part of the deal without any struggles and run around. The process was so smooth and husel free.
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