RV
Riaan W
Active since Nov 2015
9
Reviews
0
Industries
Reviews
9 reviews25 months ago
ECSA continue to bill mebership fees after I cancelled my membership.
I have been trying to deregister for 3 years now. It is an impossible task. They continue billing you. When you query them why they continue to bill you it is always the same story: They cannot find your resignation letter. Then you send it all to them again, with all the previous correspondence too. I always ask them to confirm they received it. Then nothing, Come the following you you great invoiced again. How can a society that presents professional people be so useless?
0 replies
27 months ago
*****ilent local calls made on MTN cell phone
I live outside of South Africa, but keep my MTN number for banking etc. Since mid-year 2023 local calls (Calls made in SA to SA numbers) have been billed to my account, I couldn't make these calls because I reside in Chile. I used customercare@mtn.co.za to lodge my complaint. What disappoints me is how I get treated by them. Even if I refer back to previous complaints the first line from MTN is that I need to prove who I am etc. After this, I finally get the complaint in, and then I get the assistance reference number and never hear from them again. The following month there are more bills for local calls I could not have made because I am overseas. Then when I complain again and get ignored again after I got an ref number. This cycle repeats, but the real issue never gets resolved. What really concerns me is how is it possible that local calls are made and billed to my account while I am not even in SA. I lost complete trust in MTN's billing system.
0 replies
59 months ago
Good for small to medium size loads
I was very happy with them transporting my furniture during a move. Well priced and good general service. The only problem I had was that they were a day early for the pickup.
53 replies
78 months ago
Poor call centre
Call centres line is absolutely terrible. You cannot hear them and it is breaking up the whole time. Call centre staff know it is a problem, but nothing is done to solve the problem. They also had a debit order payment run problem and instead of fixing the issue they cut of the subscriber. Then you need to phone in to fix it.
210 replies
79 months ago
Fraught !!
WARNING!! They will take your money, but will never delivery the product. Impossible to get your funds back.
0 replies
79 months ago
Very bad client support and zero response from this once proud South African company.
Extremely slow and unhelpful call centre and email response. Situation: My Dad is a DSTV subscriber for years, I luckily stopped my subscription a few years ago. So my dad comes to visit and we temporarily want to transfer his subscription to my old decoder. We phone DSTV customer support after a very time-wasting authentication process to confirm who they talk to, they cannot do a transfer cause I first need to fill in a form to transfer my old decoder to my father's name, I fill in the form with copies of all the required ID documentation and mail it to the, Get an automated response that it will be completed within 8 hours. So after 24h still nothing. So we phoned, (very lengthy authentication process again) to hear why they did not comply to there claimed 8 hours response time. On the phone, they claim no it is not 8h but 24h. (So who is not talking to who in DSTV offices?) Problem is it was already 30H plus when we called them (So the 24h is also a lie). So now 50 hours later DSTV still did not do the transfer nor activated the old decoder. SO why do we wonder why they losing Premium subscribers... Answer pathetic client support.
0 replies
79 months ago
Missing shares on trade platform
<div>I had a problem with a share that changed the name and then disappeared from my trading platform. I mailed them and they said it was resolved and I should check it. I did check it and it was still not working. What I like about PSG was that they then went the extra mile to fix it and phoned me back to say I must check it while they holding the call, to confirm that it is now working. It was working. They did not continuously refer me to another department like other most other companies do. My original contact took accountability and sorted it out with the required department inside PSG</div>
105 replies
81 months ago
No service!
My international parcel arrived in South Africa on the 23 of July. It cleared customs the next day. From then on it is stuck in Jetpark hub as "in transit". I mailed them twice I tried to phone how many times. Nobody answers the phones, even if you hold on for 40 min.
0 replies
126 months ago
MTN Call centre cannot escalate problems
Somehow I ended up with a \user subscriber limit"on my account. I did not asked for this option. I went into a MTN shop and phoned 808 twice a day for a week already. They try to reset or remove it but is does not work. Currently I cannot make any calls if I reach the R200 month limit"
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)