CR
Christine R
Active since Nov 2015
10
Reviews
0
Industries
Reviews
10 reviews21 months ago
Poor fibre experience
We have been without fibre since Monday! Vodacom upgraded us without informing us and then stopped our services for not paying the "full amount". How were we supposed to know there was a new amount if we were not informed??? Also, why did they not consult us before upgrading us! It's not like it was a free upgrade!! Their team do not have a proper process to trace the issue. We went an entire day waiting for a technician! Only to then be informed that the account was in arrears! When we made the payment, our fibre was not restored! Only to hear that they have to open a new case for a technician to come out and have to start the wait time again!!! Absolutely ridiculous! They want more money from us for a service we currently do not even have! Who will compensate us for all the data purchases we had to make this week just to work!!! Absolutely pathetic processes and staff at Vodacom!
112 replies
27 months ago
No improvement in service
Utterly disappointed! I complained about their client liason and they assured me things would improve. Almost 3 months down the line, I am still without a car, still having to deal with a client liason, Steven, that is not proactive. The claims advisor is still difficult to get a hold of! My experience has been extremely disappointing. Can I just have one person who is on the ball and provides feedback when they say they will??? I need to get to work and still no courtesy car! Seems like my online reviews are the only things that get attention to get things done!
116 replies
29 months ago
Utterly disappointed!
I have been a strong advocate for Outsurance. I have received numerous calls from other insurance companies and turned them down immediately! This time around, I might actually entertain those calls for a better deal and service. Outsurance has proved that they cannot work well under pressure! The recent hail storm in Johannesburg resulted in my car being damaged. From my claims advisor never being available when I call, to her not following up along the way when my car was sent to the panel beater, it has been disappointing. I lodged a complaint about the delays at the panel beaters and was referred to client liason, Steven. Absolutely useless! That's an understatement! When asking about the value of my claim, he provided a figure on one day and another on the next. When querying the differing amounts, he could not answer and wanted to send me the assessment report to figure things out on my own! I requested that he have proper answers and call me later in the day.... I have still not received a call! He does not understand simple questions so cannot come back with proper answers! Outsurance have been amazing and I am always the first to brag but this time, they turned me into an utterly disappointed client!
200 replies
32 months ago
Amazing!
Absolutely amazing service! What an awesome experience! Tora Grace responds in such a timely manner to questions and they put a personal touch for special occasions. My mum was blown away by her gift and the way it was presented. Well done and thank you! Please keep this standard going, my mum has requested something every year, from you, for her birthday!
0 replies
53 months ago
WORST CALL CENTRE EVER - CASH INVESTMENTS
They have the worst call centre ever! You get a run around from everyone! People actually cut your call! It seems like they are moving toward a contactless solution so they ruin all human engagements with them! Truly the most frustrating experience! They charge you a fee when they should not and no one is willing to help! FNB Cash Investments need to step up!
159 replies
60 months ago
THE ABSOLUTE WORST!
This is honestly the worst broadcasting service ever! Downgrading and stopping services never gets done by them and you have to forever call and go through the same issues of explaining where they went wrong! No one even calls back after an investigation. My services have been disconnected due to lack of payment. Guess what! I called in over a month a go to downgrade and stop my pvr function! They choose to continue to charge me and now cancel services due to me not paying for what I DO NOT want! Done with DSTV!
106 replies
61 months ago
VICK ZUNGU - THE BIGGEST ASSET TO VODACOM
This would have been the worst review ever! My hubby and I were on the verge of cancelling our entire fibre contract because no one actually made the effort to actively call back and work on our activation issues. I was told to be patient because Yolanda will look into it (the Metrofibre consultant). I am still waiting to hear back about what Yolanda actually did. Frustrated as I was, I called again as a final attempt and then the most amazing consultant answered! VICK ZUNGU is an asset to Vodacom! He is was impeccable! Called me back when we got disconnected, after I needed to attend a meeting and ensured I was a happy customer. I am so so so grateful! Thank you Vick! I am finally connected!
53 replies
68 months ago
Princess - The Queen of Betterbond!
When originally reaching out to Betterbond, I had no intention to seriously purchase a property. It was exploratory to ascertain how bond originators work and how much finance I could possibly receive. Little did I know, this would result in an actual purchase! Betterbond representatives were professional, courteous and "held my hand" along the journey. However, the one person who stood out was Princess Ntila. Amazing is an understatement. She is efficient, super friendly and just knows how to get the job done! A big thank you to Princess and Betterbond. She is truly an asset.
53 replies
78 months ago
WORST COMPANY EVER - BOYCOTT! THINK TWICE, DON'T SUBSCRIBE!
Dear DSTV It is clear that customer service does not matter to you in a time where your business will be dying due to your competitors. I have called in about 5 times to log the same complaint! It is approaching a month since my initial call and still no resolution from your pathetic team. Babalwa was the tipping point tonight (17 Nov) as I waited to speak to her leader for over 20 min when I cut the call. She left me on hold and didnt bother at all! This is pathetic! The company is robbing people and I will be taking this further. My complaint, 44905730-C2, was supposed to be logged when I initially called in October. I have still not been called nor has my account been rectified! I have been charged twice for renting the movie Spider-Man! You charged me twice for renting The Hustle! And you require me to pay for it??? Is this how you intend to keep your business afloat??? By robbing the people choosing to stay with you??? Time to move to Netflix!
315 replies
126 months ago
BANK REFUSES TO RETURN MONEY
I am really disappointed with FNB. I moved to the bank after being told about how amazing their bank is. Which was a lie!<br> <br> I called the fraud team on 11/10/2015 because I feared a possible fraud attempt on my account. I withdrew R300 the night prior and the next day (11/10/2015) the R300 was reflecting twice. I immediately called the bank and the consultant (Kgotso) informed me that it was actually a double debit, a BANK error. I should fill in a dispute form and return to the bank by email. Which I did.<br> <br> I had to follow up with them for the past 2 months with no one willing to actually take this further for me until I laid an official complaint. The lady who dealt with my complaint (Winnie) made the attempt to look into this and informed me that their systems do not reflect any double debit and that their consultant (Kgotso) did not know what she was doing and needs to be up-skilled. Suddenly, the double debit no longer reflects on my banking app and apparently their systems show that this double debit never took place.<br> <br> I don't know what \inside job"is currently going on at FNB but I will likely take this to the ombudsman as FNB looks to get away with such things. """
75 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
6 (60%)