FC
Faadiel C
Active since Dec 2015
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Delivered to the incorrect address
I get confirmation that my address change has been successfull and the system I received this morning says it will be deliver to the changed address yet the delivery guy insists when calling that his delivering to the correct address and tells.me I have to wait til Monday,now I wonder if it will be delivered to the right address in Monday.RAM need to learn from Take Alot. RAM: Dear Faadiel, your parcel is out for delivery today to 60 Sandown Drive Turf Hall Estate 7780. ID required. Ref:K4776935. Manage your delivery: https://track.ram.co.za/t/K4776935 The above is the sms I received yet it was delivered to Bellvile.
0 replies
64 months ago
Flawed security questionare system @ FNB
How is it that my back for more than 15 years ask me auto generated security questions that is incorrect and I answer based on the details of the questionare and I fail the test, then during this time of COVID the agent is not allowed to assist me due to my failure of answering the questions the way I should I have to go in a branch to get assisted, I think its time to consider a move. So dissappointed
56 replies
76 months ago
Incredible Connection: No notification,update or feedback
Incredible connection Online Store: So on the 22 January I went onto the Incredible connection online Store. As ussual when you purchase an item, you check if there is stock available. Before I ordered, I phoned a Store in Cape Town Tygervalley Branch and Cavendish Branch.The Cavendish branch was very helpfull checked online and told me they donot stcok this item in the stores its only available online.I then proceeded and checked to make sure they have stock, once confirmed I placed the order and paid via card. With no tracking info being updated since the 22nd and no contact from Incredible connection online store and with no contact details reflecting for the online store. I decided to contact Incredible connection Cavendish again on Monday 27 January this is 4 working days after placing the order with receiving no form of communication. I spoke to a lady she took my order number and informed me that they will find out and contact me back. Within minutes I was called back and a gentleman from the Cavendish branch phoned me to inform me that the stock the online shop has is damaged and the likelihood that they will get in new stock of the item is highly unlikely.And they would need to refund me, but BUT, refund will only happen within 15 to 30 working days. So I need a laptop urgently, I have paid in full for the desired laptop I found and purchased.Now I need to go buy me a new and pay another 6000 or 7000 while I have to wait 30 days for my own money because of unprofessional services offered. My biggest issue is not once did I get a phone call to say the item is out of stock if I didn't contact one of there stores as they don't have contact numbers, I wouldn't have known of this issue.
0 replies
93 months ago
PATHETIC AND UNPROFFESIONAL SERVICE FROM DSTV MULTICHOICE.
Multichoice and its callcentres are the most appaulling and unproffessional service provider to deal with. I have been a DSTV customer for more than 8 years now and as per ussual, I've had a debit order for the duration of being a customer. 2 months ago I opted and took out the pricelock deal of R959 a month for 24 months. August they deducted the contracted amount of R959 so all went well, this month so far they have deducted R4000 when I phoned the callcentre this is apparently the amount I owe Multichoice. I went through my account history and no where do I see a month has been skipped for the debit orders.So where do they find that 4000 rand is owed to them.They also deducted the 4000 in 2 seperate deductions. After the 1st deduction the Agent gaurenteed that this will be investigated and no deduction will be taken off until the first 2000 is paid back. Now no one is able to assist or help us resolve this, but they could happily deduct money from my account without knowing what it is for.
210 replies
93 months ago
1st For Woman the most pathetic insurance
So my wife was in a vehicle accident last Thursday and the car was taken to the assessment Centre. 1st for Woman agent calls yesterday to inform that they wont approve repairs on the vehicle as there are to much damage. I have now called to understand the issue. Based on the feedback: Due to existing damage on one of the accident affected areas they cannot approve the repairs through one of their repairers, so now they want to pay a cash amount and return the vehicle as is. My question is how is it that my insurance I pay for every month can tell me they wont repair my vehicle after it was involved in an accident when I pay for this very reason. This is pathetic and I will take this further with the insurance ombudsman to address this. I've never had any of these issues with previous insurance companies. a previous incident they sent my vehicle to a repair centre that did repairs worse than a s**** yard. My question is what happens if the damages of the accident exceeds the value they willing to pay out.
317 replies
94 months ago
Absolute appalling service from Airfrance
My sister was due to fly back to Switzerland today on checking she discovered her flight was delayed,it was delayed 3 times with very little assistance.She eventually got a flight to OR Tambo International airport upon arriving she missed her exchange flight to her next destination.When she went to the desk they told her they can't get her on the next flight because someone changed her flights online today,yet she presented them with her boarding pass.If that is not enough they have now informed her they have lost her luggage.She is now stranded on OR Tambo until 11pm as she is on standby for the next flight with no guarantee that she will be booked on the flight.
0 replies
98 months ago
Multichoice customer care centre N1 City
So my Dad has been having issues with his pvr decoder in last week, we then took it in to Multichoice and they replaced it with a 2nd hand new one, we then got home had it installed, the 2nd hand new one worked for a week or 2 and same problem occured, my dad then took it in to Multichoice again and they booked it in for repairs, while they repaired this they made my dad's secondary decoder the primary one so that they could continue watching dstv, upon booking in the problematic device and making the secondary one the primary one they told my dad to bring in the secondary one when he fetches the one for repairs.This morning he did this as the broken one was repaired, So they took the secondary one not sure what they planned to do with it and all of a sudden a now working decoder that worked half an hour ago at home now no longer works.They offered my dad a new one but he would have to purchase it.When my dad asked whats wrong with the one that came from home working, all the manager said was they themselves don't know what happened now.How could they as a service provider make my dad pay for a new decoder that they broke?
106 replies
100 months ago
Fraudlant activity
In December I saw a post on Facebook about UltaVive Garcinia where they are giving away products for customers to trial the product all the customer has to pay is the shipping fee. and if they customer is happy after the trial period they can place an order. Today is 08 February and I have not received the product, yet a deducted amount of R1200 came off my credit card. I phoned the callcentre all the agent does is laugh at you and tell you he cant refund as per the policy. This company should be listed under the fraud list and should not be allowed to advertise on facebook. I never gave them the approval to debit money from my account on a monthly basis.
0 replies
102 months ago
Cancelled my Short Term Insurance with Santam
On the 31st of October 2017 I contacted Santam Short Term Insurance to cancel my policy as I received a better quote from another Insurance provider, at this point the agent requested that I send my new policy to Santam in order for them to review and see if they can better the offer. I received a new quote from Santam on the 1st of November at which point I contacted Santam again to ensure that my policy is cancelled,the lady at this point informed me that the quote I received was not reviewed or approved by the agents manager so she will get in contact with a manager and get back to me.I made it clear at that point to her that I don't want another deduction to go off my account and I want my policy cancelled.At this point she informed me that no deduction will go off my account unless I sign the new quote they provided me.I never had any feedback from the agent and at month end a deduction of the monthly amount was deducted from my bank account.I contact Sanlam this morning 12 December only to be informed that the policy was never cancelled and now I'm told an investigation must be done before they can reimburse me.I want to know what I can do to fasttrack this issue.
105 replies
126 months ago
Cancelled Medical still deducting monthly premiums
On October 5th 2015 I cancelled my Discovery Medical Aid telephonically with their call centre on which I was informed that my last deduction was 1 October as I cancelled so early in the month,on the 1st November 2015 a deduction of the amount of R1895 from discovery was made out of my bank account of which I enquired after 3 phonecalls to their call centre they could not pickup that they deducted this but confirmed it was inactive and should not have deducted,due to my busy schedule I forgot to follow up on this and now 3 December 2015 Discovery Medical deducted R2117 from my bank account what feedback am I gonna get this time however if u just skip one month of payment they quick and ready to suspend your medical. This is totally unacceptable for such an organization and then they can't tell U why it was deducted. May I add that this happened despite the fact that I have put a stop order on my debit order,so how they still deducting I would love to know.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)