RE
Rabia E
Active since Dec 2015
11
Reviews
0
Industries
Reviews
11 reviews31 months ago
Pathetic quality of so called “rhodium” plated jewellery and pathetic customer service
Purchased a Swarovski rhodium plated ring from the online store Besparkle. Immediately on the day of wearing it, my finger started swelling so much to a point where I had to receive medical attention at a hospital for it to be removed. I wrote an email to besparkle about my experience but to date they have not had the slightest courtesy to respond. Absolutely pathetic!!! They are just interested in making a sale and their warranty means nothing
0 replies
33 months ago
Service going down the drain
Ii was charged twice on my credit card for a single transaction! I am not sure if this is the fault of the merchant or not. I filled in a dispute form once I became aware of the double charge and have not received any feedback from FNB. When I followed up on my dispute I was told that the matter was escalated and I would receive feedback within 48hours! This did not happen. I then attempted following up again via the fnb app on messages and I was referred to an agent by the name of Xolani who was completely impatient! I gave my reference number but he still wanted me to tell him whether it was for a dispute or credit card. His question made no sense. Then he again rephrased and asked if it was for a credit card or debit card dispute. He just could have used my reference number and assisted me but he did not do this. He almost ends the chat because of his lack of patience to wait for my response! He finally just stated that the matter was escalated. But this was the same response a received a week before ! Completely unacceptable…. Why does FNB allow this kind of treatment to clients by their employees??? It’s noteworthy to mention that I also contacted the merchant who has indicated they are still investigating. But my own bank does not help me recover my money This is not all. On Friday the 21st day Of July I received my credit card balance which was completed over stated by Atleast R20000 and I wonder if this is how FNB then calculates interest on amounts which they have incorrectly, thereby overcharging customers!!!
60 replies
44 months ago
Poor service delivery
My card was stolen at an FNB ATM on Solomon Mahlangu drive. There was no security guard in sight. I quickly ran in the branch to report my card stolen and was assisted expeditiously by someone named TULU. I ordered my replacement cards to be delivered to my local branch but received no feedback. On the 3rd business day I contacted the card delivery department via the fnb app and I was told to wait 3 to 5 days. After 5 days I still had no idea why I was not contacted iro my cards. I then again made contact via the app and asked the banker to please check the status of my card as I needed it urgently. It was only at this stage was I told that the bank branch is now inactive. I asked the baker to please arrange delivery to my home and explained the urgency. However to date I have received nothing from the courier service or from FNB. I again made contact via the app and the banker told me the same thing: branch is inactive and I should provide my contact details so the courier can contact me!!! But I already did this previously! I do not understand what’s going on with FNB service!! I am expecting a payment to my credit card but I cannot receive the payment as I do not have a card with me to confirm to the merchant. This is not all. I logged a dispute with FNB and I only receive communication regarding this dispute over a month later stating I should send further information. It’s really difficult to get hold of FNB I have tried to follow up the dispute prior to the email being sent to me to no success because apparently fnb disputes has no line which I can communicate over the phone.
74 replies
52 months ago
Misleading and unnecessary charges
A while back I received a call from FNB requesting / advising me to switch my account from a standard premier account to a fusion premier account. I was advised that there were no additional Cost implications but that I would qualify for more Ebucks. I consented thereto and my cards and account were subsequently changed to the fusion. I have noticed that my Ebucks level just went down and initially thought it’s because my spending on my credit card which had decreased or some other reason. I recently discovered that i have not been getting any Ebucks for holding a fusion account. The fnb app clearly shows that one receives a 1000 Ebucks if you hold a fusion account. This would then enable me to move up a level and earn more discounts. However fnb has really misled me and perhaps so many other clients. I even recently used my credit card to enter a slow lounge as the last time I checked I had free access. But now my statement reflects that I was charged R250 to enter the Lounge. So all these months I have been cheated as my reward level went down and I have not been given points for holding a fusion account and subsequently forfeited other benefits as well!
159 replies
59 months ago
Great service
Amazing service. Exceptional efficient and delivery on time. Items wrapped carefully to avoid any breaking or in transit damage. Also items priced very reasonably and better than most. Would just prefer if items on website showed the expiry date if expiry is within 6months
0 replies
92 months ago
Theft
FNB markets and advertisers their Credit card facility with a 55DAY interest free policy. Furthermore if and when you have purchased using your credit card they send you a COURTESY sms of the minimum amount due at the end of the month and deduct it from your cheque account. I have noticed FNB charging me interest before my 55DAYs have expired but since this is a small amount I usually let it go as I’m sure many of us do. However this has now become a huge disappointment when FNB deducts from my cheque account in lieu of paying of my credit card. The amount deducted is 90% more of the amount stated in the sms they sent me in respect to the minimum amount due!!!! So this month I will have an unnecessary overdraft service charge on my cheque account of which is not due to my overspending but because FNB deducted funds from my cheque account to my credit card account which was NOT DUE YET!!! Daylight theft
105 replies
99 months ago
INCOMPETENCE AT ITS PEAK
I own a VW polo gti and my windscreen needed a replacement as it was damaged. My broker was contacted to put in the necessary claim with Santam (my insurance) . Arrangements with PG glass were made and my broker informed me that PG glass will contace me in making an appointment and send out a mobile unit. PG Glass then contacted me but did not give me an option of a mobile unit or explain same to me. i was just called to confirm an appointment at one of the fitment centres. i then confirmed menlyn as i though it would be closer to my work place. upon arriving at menlyn, they informed me that it would take 2 to 3 hours and this was a shock to me as no arrangements were made with my work place and this was not in my favor or convenience. However, i did not complain and waited patiently even though i lost valuable time. Ever since my dwas replaced, my car seemed to have a strange odor often and i could not understand what this was. About 4 weeks later, i was in my car and it started raining and i was flabbergasted when i noticed water dripping into my car from the windscreen. I then called my broker, who made arrangements with PG Glass to contact me. Ntombi from PG glass contacted me and advised i should go back to menlyn. I obviously refused as i was displeased and i had already incurred inconveniences at this branch. I further requested Ntombi to send out a mobile unit and she said it was not possible as there would be costs and the Menlyn branch is the one that did the initial job and they would then need to figure out which branch bears the costs. i explained to her and asked her how dies the costs become the client's problem. she then made arrangements that the mobile unit would come out. On 6th March 2018, the mobile unit (Thomas and John - the only 2 honest and worthy of commending) came to my workplace with a new windscreen but informed me that all gti's have a rubber top on the windscreen and that Menlyn did not put a rubber and the glass they brought with them did not have the rubber as they were not aware it was a GTI. They reported back to centurion and spoke to a gentleman ( by the name of Darrel - i stand under correction) and he insisted with the mobile unit to change the glass anyway, even if there was no rubber. I was beyond a loss for words at this response, and I did not allow it. We then came to an agreement that the mobile unit will come out with the new glass for the GTI on 12th March at my residence. The unit came out and the two men, namely, Sydney and Itumeleng, who informed me that they didn't co me with a new glass and they thought they had to just remove and fit my already existing glass as it was not fit properly. This seemed like they came with no intention to fix the problem. They even showed me that the glass that menlyn fitted was not an original. Could this be any more deplorable????? NOW MY CAR IS DAMAGED AND I DO NOT HAVE AN ORIGINAL VW WINDSCREEN
210 replies
115 months ago
FNB changing account details without consent
<p>I have a gold cheque account and suddenly when I get SMS's regarding my account transactions it informs me that I have an easy account!</p> <p> </p> <p>what is an easy account?</p> <p>i never asked to have an easy account!</p> <p>I never consented to my account being changed from a gold cheque account to an easy account.</p> <p> </p> <p>I get calls from Fnb quite often about new products but I have never got a call about this!</p> <p> </p> <p>really disappointed as there has never been communication and I don't even know if this affects the benefits I Was receiving with my cheque account.</p> <p> </p> <p> </p>
105 replies
116 months ago
CREDIT CARD HIGH FEES - poor information and no clarity
<p>FNB states that using your credit card you earn double ebucks.</p> <p>But did you know if you travel abroad then you will be charged for using your credit card. </p> <p> </p> <p>2.5% conversion fees AND further and over that they still charge you commission.</p> <p> </p> <p>now this is where I have the problem: as far as I'm concerned, if I purchase something at a store with my credit card it's a straight transaction.</p> <p> </p> <p>Now why should FNB charge me commission???? </p> <p>Im not buying currency so where does the commission fit inn?</p> <p> </p> <p>to clarify this and get further information and lead from pillar to post one consultant asked me to hold and got clarity from her team leader who in turn said the following:</p> <p>it's because the store charges Fnb and Fnb has to charge the customer ...</p> <p> </p> <p>i was appauled ... Firstly am I not already paying service fees and further fees for the account itself?</p> <p> </p> <p>Is it not enough that 2.5% is ALOT of money already?</p> <p> </p> <p>And wow they say it's commission when that is so misleading as clearly the consultant said to me as I understood that it amounts to service fees ? Or recouping what the store charged me?</p> <p> </p> <p>I then went further and asked the consultant to please advise me then what should I use, my credit card or my cheque card given all the expenses that the credit card incurs.</p> <p> </p> <p>so when you think using your credit card is DOUBLE EBUCKS, think again as you might be losing a lot rather than gaining </p>
106 replies
118 months ago
FNB Credit card hoax
<p>I have been called by fnb on numerous, in fact countless times for me to either upgrade my account or to get an FNB credit card.</p> <p>eventually i was drawn by the fact that I would earn DOUBLE ebucks with a credit card and to which I finally agreed.</p> <p> </p> <p>I have since been using my credit card for the double ebucks only to realize I have NOT earned any ebucks because I did not link my account.</p> <p> </p> <p>i was NEVER advised to LINK my account and only through my own effort, going through my fnb app I have realized this!!!</p> <p> </p> <p>PATHETIC!!!</p> <p> </p> <p>I have been charged an initiation fee and obviously will be charged a monthly fee for ABSOLUTELY NOTHING!!!</p> <p> </p> <p>i even called FNB to query this only to be told that i will be transferred to cbs to see who was the sales person who helped me and then perhaps the matter will be escalated.</p> <p>i was not even transferred to the right forum and in which my call eventually ended.</p> <p> </p> <p>No help received!!!</p> <p> </p> <p>Beyond disappointed </p>
53 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
8 (72.72727272727273%)