GM
Gift M
Active since Dec 2015
8
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Reviews
8 reviews2 months ago
Appalling services & Non-existent response from Dantec RAGE
On 21-Nov-2025, I inform Rage that an account was *****ulently opened on my details. I recently registered with Clear score and discovered that Dantec Rage account was opened 01-Mar-2024 using my personal detail. This was reported to SAPS and all relevant documents requested by RAGE ***** dept. was submitted. I have been calling since end of Nov-2025 till date for a final outcome but every time I am being told the ***** investigation has been resolved and a confirmation letter will be sent and for my credit records to be updated but none has been done. This matter has affected my credit status negatively and holding up my home loan application since my credit status is still not been rectified. I am requesting immediate intervention, proper feedback on this ***** case, and a clear timeline for resolution. Customers really should not have to repeatedly chase to helped in such a serious matter. I expect Dantec RAGE ***** dept to treat this issue with the seriousness it deserves
0 replies
2 months ago
SHOCKING APPALLING SERVICE & NON-EXISTENT RESPONSE FROM ABSA ***** DEPT.
I am appalled by the proceedings of the case lodged with Absa ***** dept. A ***** Case was opened with your ***** dept & October-2025 – REF: ASZA-2510-17944 & ASZA-2510-17952 handled by ***** investigator PHILEMON. I would like to complaint about my dissatisfaction on how this entire case has not been given proper attention to or any interest of bringing the matter to finality. I had an unfortunate incident where my ID, Driver's License and my Cellphone was ******. My phone was hacked and various funds were apprehended from my bank accounts via my banking apps. Not only that but micro loans and credit including an Absa credit card of R35,000 was taken with my personal details while I was waiting for my replacement ID with Home Affairs. SAPS & I are still in awe & It is a million dollar question as to how ABSA bank authorized a credit card application & released such a huge amount without proper Identification and biometric checks ((such as fingerprints, etc) My ID has subsequently been flagged from the South African ***** Prevention Services as instructed by SAPS as my personal details were compromised and to prevent further loans & credit being acquired *****ulently under my name. Absa ***** dept. is aware of all of this and how this current matter has hugely affected my finances negatively & has dented my credit status & records. On the 02-Jan-2026 @ 11:56am, I called to follow up on the ***** case & was advised the case was closed without my knowledge or any reasons provided. This is shocking to say the least as firstly I cannot speak to the ***** investigator handling the investigation. I must be the one constantly following up for an update on the matter, with no action from Absa side. I was then told that a request will be sent to the investigator to re-open the matter and call me urgently with an update. I called again 07-Jan-2026 @ 13:20pm to follow up again, I was put on hold for about 10-15mins while they are trying to get an update from the ***** investigator (Philemon), I was the advised that he is still busy with the case & that it has been referred to another dept. to adjust journals and that I will receive an email in 7 days with a letter of the final outcome and timeframe of when credit records will be updated with Transunion. Again 27-Jan-2026 @ 09:03am, very frustrated I called the ***** dept. to follow up yet again. As usually I was placed on hold while they get an update from the ***** investigator (Philemon) . I was again told the same story that he is still busy adjusting journals. It is absurd that every 2nd week, I need to follow up with the Absa ***** dept. This is shocking to say the least that your ***** dept. after being given ample of time to do their investigation, that even after 3 months they are still dragging their feet with this matter. There is no sense of urgency or care on how the matter at hand is affecting the next person. Firstly, I expected a courtesy call from my investigator or someone at the ***** dept, but that never happened. Instead, I was just slammed with a dismissive response every time I would call for a follow up . I am honestly up to my wits with ABSA bank, and it is really disappointing to see such a reputational bank, not upholding the TCF yet their staff lacks communication, providing feedback & not attending to urgent matters . This matter has been very stressful, as not only has it affected me financially and my mental wellbeing, but it has put on hold my home loan application until such time my credit records are rectified. I do not have the luxury of just sitting, constantly calling, and waiting on ABSA bank to decide to give me proper assistance in resolution to my query and bringing that matter to finality. I need this matter resolved ASAP. Your prompt response will be highly appreciated as my patience is running thin.
168 replies
8 months ago
*****ULANT RAGE ACCOUNT !!!!
I checking my credit score then I saw dantec credit rage said I missed 16 payments and to my surprise a Rage account was opened *****ulently 01-Mar-2024 for R1,000 credit. I want my name to be cleared as soon as possible because this impact my finances. I have never opened Rage account. After decades of a clean credit profile, I am going to pursue litigation against Rage for messing me up and not properly validating account openings.
0 replies
20 months ago
*****ULENT ACCOUNT OPENED & ADDED TO MY CREDIT REPORT !!!!
I was checking my credit score then I saw DANTEC CREDIT - RAGE has opened an account using my details *****ulently said I have limit & been trying to debit me R974 monthly. I don't know who the company is and have never opened a Rage account, but it is evident that someone opened an account *****ulently using my details. I want my name to be cleared as soon as possible because. This has resulted in shortall on my monthly budget and it has hugely impacted my credit score negatively.
0 replies
38 months ago
unbelievably shocking service Ever & Premium paying Pensioners taken advantage of
I reported a claim on behalf of my mom following the severe storms that hit Soweto and other parts of JHB and this was publicized in the news how people were badly affected by these flash floods 09-Dec-22 . A claim was submitted through Hollard which is handled by Brolink who then appointed an external assessor to perform a detailed assessment and validate the claim. It has been 2 months following the assessment and up to date none of my questions / concerns has been addressed. Up to this date I have not received a single call from either to further engage on these concerns. I have sent emails questioning their settlement recommendation but I am being sent from pillar to post. The external assessor appointed & the claims handler has no desire in assisting me to resolve this issue. Instead today I am woken up by an email advising that “ Insurers have now advised should they not receive the signed Agreement of Loss within the next seven (7) days of date hereof, they will consider the matter as not taken up and will file be closed” This is surprising because the very same Agreement of loss that they are pushing for us to sign is incorrect & omits other damages which they are aware of , which were assessed and are incident related. This is unacceptable that my mom who is a pensioner with a hearing impairment has to be treated in this appalling manner but the Insurer is very quick to receive her monthly premiums.
53 replies
51 months ago
unhappy client & poor customer service
I recently got my house keys at Royal cradle and 2 days thereafter I spotted some issues which was omitted on the day of Inspection. I Immediately lodged a complaint online with photos attached after struggling a few times with their website. I must say there is no sense of urgency with Cosmo as up to now there has been no acknowledgment or assistance on the issues mentioned on the complaint lodged, of which the major concern is my gate which imposes as a security risk. so much for a "world class" development.
53 replies
103 months ago
claim still not paid after 11 moths
On 14-Nov-16, during heavy storms in JHB ,a claim was submitted with broker First Equity Brokers underwritten by Santam. They appointed an assessor from Kruger and associates who came to do an assessment at my mom's house questioning her how she managed to build such a house whereas she is a widowed pensioner which has nothing to do with the claim I wonder if they are insinuating that a black old women cannot afford to own such a house. My mom being a pensioner and no knowledge of how insurance works, requested that I assist her to follow up on the progress of her claim. On numerous occasions we asked for feedback only to find out that an incorrect assessment was submitted to the insurers. The only correct quote was from Top carpets for the Laminate flooring and no building contractor was ever sent to quote on the building related damages but yet a quote from an unknown contractor was sent to the insurance who also happens to be the assessor himself (misconduct & conflict of interest right there) something was fishy and up to date the brokers has refused to give us the copy of the assessment report & pictures after questioning them why is the assessor and the contractor the same person. After receiving no joy from the broker we lodged a complaint directly with Santam 22-March-17. In April they gave us feedback that the assessor advised the bedroom ceiling and walls just needs painting and no mention of the lounge walls. When I questioned how can knotty pine ceilings be painted, no one could answer. There are clear signs of water damages on that knotty pine ceiling in the main bedroom & lounge which cannot be painted but needs to be sanded and varnished and the wooden cornices will have to be stripped and replaced as they are pulling away from the wall. The bedroom walls must be washed and painted with 1st coat and double velvet paint applied. The lounge walls has Gamma-zenith applied and cannot be painted, it needs to be s****ped off and the special decorative mould to be re-applied. When the assessor was asked about the Gamma-zenith walls he still responded to say the walls can just be painted, I don’t know how many times we have advised you cannot just paint over Gamma-zenith walls, it’s a mould that is applied over the walls. The assessor also said there is no cover for the kitchen cupboard but There is clear signs of water that ran down the walls damaging the backboard of the kitchen cupboard. No breakdown of removal of the damaged backboard and installing of new back board. When I sent pictures of that kitchen cupboard, he then responded to say it’s gradually deteriorated. What does he expect as these damages are from Nov 2016 but pictures taken immediately after the incident was sent when the water stains was still fresh. In May 2017 I requested Santam's portfolio manager( Lesley Singh) and the complaints manger (Rudi Snell) to appoint their own independent assessor which was only done on the 7th month after having lodged a complaint to the Ombudsman and only then Santam appointed as I was not happy with the assessment from the assessor sent by the brokers. Ken Mann Loss adjustors came out and did a detailed assessment & value at risk on 02-July-17. up to date I have asked for a copy of this assessment report but nothing has been furnished yet they advertise transparency and treating clients fairly. today I get an AOL from the brokers & Santam, with no assessment report or break down with proper estimates, my mom must just accept the amount & sign. This claim has been incompetently handled with no urgency to respond unless I call to follow up and lack of decisiveness . I have never experienced such appalling treatment and brash disregard for client service or is it because my mom is black to just accept a settlement where other damages is not included but yet are part of the claim, where is the fairness in that .She paid premiums for a service which she never even received after 11 months from the date of incident.
61 replies
126 months ago
Disgusting service for matters not taken seriously
after having discovered that my tenant had bridged the electricity and meter was removed by city power, I personally went to the Booysens offices and paid the penalty and reconnection fee of which the finance dep. instructed the customer service dep. to dispatch a technician for a temporary connection meanwhile a new meter has been ordered and new meter to be installed Monday 14-Dec-15 of which none of the promised services has been done. I have called almost all departments at city power and no one can assist me. you can hardly get through the metering dep. 0114907000/ 0114907215 / 0114907598. the lines just rings and after holding on for long then someone picks it up and puts the phone down. why advise on a contact centre nr on your website when no one answers to service clients. we have been without electricity for almost a week and no one just cares. we receive sms to say matter resolved with ref: CPWEB923924 & ref: 8002516199 but yet no electricity has been restored. THIS IS DISGUSTING SERVICE WHEN YOU EXPLAIN TO PEOPLE THE URGENCY OF HAVING ELECTRICITY RESTORED ESPECIALLY WITH KIDS IN A HOUSE WITH NO ELECTRICITY BUT NO ONE CARES AT CITY POWER
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)