SV
Sue V
Active since Dec 2015
5
Reviews
0
Industries
Reviews
5 reviews38 months ago
Shoddy Service and Poor Communication
On 01 September 2022 I sent a DSAR08 form to study-info@unisa.ac.za requesting that I be sent a copy of my academic records from when I studied through UNISA. On this form I selected the option where you request the records to be emailed to you, requesting that they be sent to this email address. On the 07 September 2022 I received a response to the above email from Mr. Matshaba Rachapo, who requested that I email him a copy of my ID and Marriage Certificate / Decree of Divorce. I responded to his email that same evening and sent him a copy of my South African ID and my Decree of Divorce. Since I had received no reply from him, I emailed Mr. Matshaba Rachapo again on the 10 October 2022 to confirm whether he had received my documents and to ask when I could expect to receive my academic records. On the 24th November 2022 I had still not received any response from Mr. Matshaba Rachapo, so I emailed him again asking when I could expect to receive my academic records. On the 25th November 2022 I received an email from MRS M MTHEMBU (econ@unisa.ac.za) who claimed that due to the POPI act my academic records could not be sent to a private email address and that I needed to collect them from a UNISA office or via the MYUNISA portal. I responded to her email and explained that I was in the UK and that there are no UNISA branches in the UK according to the UNISA website, and that I had studied at UNISA long before MYUNISA was created, so there was no way for me to register an account on the portal. When I received no response from her I sent an email of complaint to cemsenquiries@unisa.ac.za on 11 December 2022. On 20 January 2023 I received an email from Mr James Kruger who said that I must use the following link ( https://myadmin.unisa.ac.za/services/forgot-studentnumber-app/#/search ) to access the information I had requested. I attempted to do this and received the same error reading that I had received when previously attempting to access any information from the UNISA website and portal. I replied to him on the 25th January 2023 explaining that since I had studied at UNISA before their online courses had been introduced I was not registered on any of their electronic services. When I did not receive a response I emailed him again on 16 February 2023. It has been almost six months and I have still not received my academic records. I would like to know why a person has to send eight emails literally begging for documents that they are legally entitled to, and why the DSAR08 form provided on the UNISA website clearly allows for one to request that academic records be emailed to them, and even allows one to fill in their prefered email address, if the POPI act prevents this. Very unprofessional UNISA!!!!
0 replies
58 months ago
Shocking Service in Closing Credit Card Account
I have been trying to cancel my Standard Bank Credit Card for the past eleven months, but have received no assistance from Standard Bank. I initially went into the Richards Bay branch (August 2020) to close this account, but was advised by the consultant to close it online. When I tried to close it online there was no function to do so on the internet or mobile apps. I have since tried calling the International helpline number, but always get an automated response telling me to call back later. I have emailed transact@standardbank.co.za, Queries.CPC@standardbank.co.za, cardqueries@standardbank.co.za and ask.SBSA@standardbank.co. I have received responses to some of my emails asking that I send certain information for security purposes. I have done so immediately, but never receive any response after doing this. I am being billed R118 every month for an account that I am not using and have been requesting to close for 11 months. This is absolutely shocking service Standard Bank, and the fact that I am still being charged because of staff incompetencies is unacceptable Kindly resolve this matter.
53 replies
69 months ago
Shocking Service and Communication
We have been waiting for our expired vignettes to be extended since April 2020. We were advised on the BHC web page to submit our information to the Coronavirus Immigration Helpline. We did this on 14 April. On 18 May 2020, I emailed Ben Llewellyn requesting a document granting us permission to catch an SAA repatriation flight on 22 May, but I never received a response. On the 2 June I tweeted Nigel Casey asking why those with expired vignettes couldn't be issued with a blanket document allowing us to travel - I received no reply. We applied to be included on one of the BHC repatriation flights, but had to read on Twitter on the 2 June 2020 that our application was unsuccessful. We only received official notification at 18:57 on 3 June that we would not be included on the 4 June flight. The BHC advised us on 3 June 2020 to resubmit the same information that we had submitted on 14 April to the Coronavirus Immigration Helpline. We did this on the same day. I replied to a tweet by BHC on the 17 June 2020 requesting that expired vignettes be treated as a matter of urgency - I received no response. On 18 June 2020 I tweeted Nigel Casey and Ben Llewellyn asking for clarity on who would be issuing the extended vignettes, as TLS said that they did not have the authority to do it despite the BHC saying that our vignettes could not be processed as TLS were closed - I received no response. On 22 June I responded to the BHC's announcement that Visa application centres would be reopening, and received a response from Ben Llewellyn - unfortunately his response was just telling me to submit my information to Coronavirus Immigration Centre which I had already done on 14 April and 3 June 2020. I explained this to him, but received no further response. On the 29 June the BHC posted the exact same information about the visa centres opening. When I asked how long it would take to reprint our extended vignettes I received no response. On 1 July 2020, I once again asked the BHC, Nigel Casey and Ben Llewellyn how long it would take to receive our extended vignettes - I received no response. I tweeted again, requesting the same information on 21 July, 23 July and 1 August; but received no reply to any of my tweets. The BHC then told us to submit our passports at our local TLS. We did this on 8 July 2020 at the Durban branch. To date, we have received no correspondence with regards to where our passports are, the process that is going to be followed, or the expected time frame. On 3 August I tweeted the BHC and Nigel Casey a print screen showing that new AV applicants were receiving their visas within 2 weeks of applying; but we were receiving no information on our extended vignettes. The BHC responded with exactly the same message that they had tweeted 15 days earlier stating that they were treating the issue as a matter of urgency. The lack of service and the lack of communication that we have received from the BHC has been absolutely shocking. I certainly would not recommend any British National to turn to them when in need. This matter has been going on for almost 5 months, and we still do not have time frames or answers. Our vignette extensions required no vetting, as this was all done when we originally applied for our visas, so I don't understand why a vignette reprint needs so many submissions and takes so long to complete.
0 replies
78 months ago
Shocking Service
The agent that 'helped' me took two months to cancel my policy after I requested that it be cancelled. He doesn't bother replying to emails, and only reacted to my cancellation request when I got irate. Three months later I am still waiting for him to assist me with the repayment of premiums, as per my policy document, but he has not supplied me with any information, and does not reply to my emails.
105 replies
126 months ago
Compliment Good Service
I would like to commend Bridgette Wyngaard for her efficient service.<br> I had experienced some glitches when making my accommodation bookings online. I was then personally contacted by Bridgette, who efficiently resolved them for me. Bridgette kept me up to date on the progress of resolving my problems and was extremely kind and professional throughout.<br> Thank you Safari [URL Removed] and Bridgette.
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)