RS
Ruan S
Active since Dec 2015
7
Reviews
0
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Reviews
7 reviews108 months ago
False Advertising
<p>To MTN</p> <p> </p> <p>Dating back to my previous complaint on Hello Peter in March 2017, which was resolved. The new issue is extremely serious and sensitive. In February, MTN had a promotion for new and exisiting customers to sign up for any MyChoice contract starting with the +S which included additional bonus 50gig data and 10000 MTN-to-MTN minutes. I wanted to sign up for the contract and was told by various sales persons at various MTN branches to wait until March as the same contract mght become cheaper and will still be able to sign up for the contract including the Big Bonus Data and Airtime. The phone and contract in Question was the Sony Xperia Z5 Premium on MyChoice +S. When I wanted to sign up in March 2017 I was informed the Big Booster promotion does not exist anymore, but the sales person said that the MyChoice 100 is now R399 and that surely the MyChoice +S should also be cheaper (R429 my previous HelloPeter complaint, which was resolved and I was apologised to). I was told to sign up for a MyChoice 100 and just to buy Axxess Data. I signed up for the Mychoice 100 in March 2017. Now in May, I wanted to discard my MTN Yellow trader books from February 2017 till May 2017 and upon reading I found in very small bold black letterling that the promotion for the additional 50gig data and 10000MTN-To-MTN was valid until 31 March 2017. My contract was signed on the 24 March. I informed my sales person and they said that MTN holds the right to withdraw promotions. If that is the case, MTN should then have informed the publc so in the February edition and also stated in March 2017 that the Big Bonus data and Airtime promtion has been withdrawn, which was not the case as I went to the last past to double check. Plus it does state while stock lasts and also limited offer, but there was plenty of Stock left ofthe Sony Xperia Z5 Premiums and the promotion runs till 31 March 2017. This is seen as false public advertising and discriminatory advertising. I feel that I was done in and that my contract must be changed with immediate effect to the MyChoice +S (100 minutes and 2gig data) with the additional 50gig data and 10000 MTN-To-MTN minutes as this is the contract that I choose from day one and could not get due to the "withdrawl". I have kept all corrospondence and prove that I wanted to signed up for the MyChoice +S contract at R579 (which was informed that March could possibly be R429). This contract issue has nothing to do with any branch and only to do with MTN headoffice. The branch where my contract was signed only did what they tought was correct by the way they were informed. They did a superb job in assisting me and was also in shock by the promotion withdrawl. Thus this issue needs to be resolved and my contract changed with immediate effect and the Big Booster promotion instated. Otherwise I will be forced to go to social media platforms, which I feel should be as a very last resort. I'm really not here to fight, just tired of all the problems that I had thus far with MTN and the troubles I had to fix by myself. Also here to inform MTN to be socially ethical and do what is right as this is a very serious issue and "False Advertising" is not something that is not taken lightly by the public. So please do the right thing, MTN you know that is ethically right. </p>
392 replies
111 months ago
Contract dispute
<p> </p> <p>All I need from MTN is to rectify this situation speedily, apply me for the R429 (wich they confirmed 3 times does exist) and provide me with the Z5 Premium in chrome. The contract (R579 originally) consits of 100 minutes, 100sms's and 2gigs of data. There was always a R30 difference between the R549 (now R399) and the R579 contract. </p> <p> </p> <p>Please note that I will not accept anything less than the R429 contract which I have been waiting for two weeks (plus waiting 1 year and 8 months for a dream phone means I have a lot of patience). It's more than fair and right from MTN to provide me with that contract and phone. I've waited long enough now.</p>
112 replies
111 months ago
Contract dispute
<p>To MTN</p> <p> </p> <p>Two weeks back the MTN booklet came out and I saw that the Sony Xperia Z5 Premium contract value have been reduced to R399 (from R549). After waiting 1year and 8months for the contract value to drop (budget purposes and also because its my dream phone) I immediately phoned my favourite MTN store and ask them to keep a black Z5 Premium for me (which they had in stock). I was also informed (twice by the same sales person and once by another) that there is a R429 contract and will apply me for the same. Once I reached the store I was informed that the contract does not exist and only the R399. The sales person did say that he will email the promotion departement and find out if there not maybe a mistake in the booklet. I did also inform that I would rather have the Chrome Z5 premium (which they had to order).</p> <p> </p> <p>Two weeks later and the phone has not arrived and they dont even know if the other MTN store where they ordered it even reveived the email. Plus the promotion department has not return led any of their emails. This made me extremely upset and I'm really dissaptioned with the way this situation has been handled. Surely one can pick up a phone and phone the other MTN store and also the promotion department. </p> <p> </p> <p>All I need from MTN is to rectify this situation speedily, apply me for the R429 (wich they confirmed 3 times does exist) and provide me with the Z5 Premium in chrome. The contract (R579 originally) consits of 100 minutes, 100sms's and 2gigs of data. There was always a R30 difference between the R549 (now R399) and the R579 contract. </p> <p> </p> <p>Please note that I will not accept anything less than the R429 contract which I have been waiting for two weeks (plus waiting 1 year and 8 months for a dream phone means I have a lot of patience). It's more than fair and right from MTN to provide me with that contract and phone. I've waited long enough now.</p>
56 replies
122 months ago
No support to customers for common VW problems!!!
To whom it may concern<br> <br> I've been driving my 2006 Volkswagen Polo 1.6 for the last 4 years. Ever since I had the Polo the rpm never stays constant. There's a slight shudder from the engine every 4-5 seconds when it's hot and one even feels the engine shake for that second on your seat. Now 4 years later and it has become worse like every second, the engine sounds sick and there's a loss in power. After getting advise from numours VW in house mechanics and certified auto electricians, I changed the following parts<br> - Ignition coil <br> - HT leads for spark <br> - New spark plugs every service<br> - New Cam sensor<br> - New Lambda sensor<br> - Re-set timing<br> <br> After changing all those parts, it's actually worse now. After doing ALOT of research from overseas websites and local website, the coil packs, leads and engine shudder is a common problem and VW does not help their customers at all. The customers has to fix their own problems even though it's a common VW fault. This is really unacceptable from VW. I've spent to much money and I need VW to fix this problem without charging me. VW fix these problems without making any excuses. It's just more than fair that you start looking after your customers realy
0 replies
122 months ago
No order placed for Chino short pants size 36
To whom it may concern<br> <br> Exactly two weeks back, I went to Baywest Woolworths Port Elizabeth to exchange my navy chino's short pants size 38 which was too large for me for a size 36. At customer service I asked the sales lady (who's name I don't remember) to check on the system for stock of the following chino shorts:<br> - Chino short colour camel size 36<br> - Chino short colour stone size 36<br> - Chino short colour navy size 36.<br> <br> I was told there was stock of those colours in that size at the Uithenage branch. I asked her to place an order immediately and she informed it will take 2 weeks at the most to get it. 2 weeks later, which is today, no order has been placed with my name on. Now the chino colour stone is \out of stock\". This is really unacceptable business practice. Please excuse me for being rude, but if Woolworths SA has to order in from Botswana then do it. Also I wont pay for import costs for a mistake made by Woolworths . Plus the pants sold for R225 (Still have the slip of the navy short). Woolworths SA please check with the supplier for the stone colour. I've had my stone colour chino for more than two years and it lasted. <br> <br> Awaiting your most favourable response<br> <br> Regards<br> Rua"
0 replies
125 months ago
Rude and disrespetful owner
I recently bought a ladies polo purse, from Diplomat luggage store in Green Acres Port Elizabeth. I phoned Diplomat twice for two styles of ladies polo purses. The first time I phoned the owner's mother pricked up and was really rude over the phone. I asked her if she will be able to match Frasers price for the same purse and the she told me if I want the purse I must go to Frasers and buy it at that price and not to phone again. I still wanted to find out a price on the other style of purse and phoned the following day and the same story again. I waited a bit long and Frasers was sold out on the purses and went to Diplomat. Before buying the purse I asked to please provide a discount on the purse. That's where the she slammed her hands on the table, customers looking, and rudely shouted that's my price take it or get out of my shop. I still bought the purse. 3 days later I return the purse as it was incorrect. She and her husband started shouting, customers looking, and said she cant provide a cash refund. She treated me with utter disrespect and after a long debate did a credit refund onto my card which takes 3 days to reflect. I want to warn customers not to buy there at all
56 replies
126 months ago
Vodacom not transfering airtime to correct number
I recently purchased R50 Vodacom airtime online for a family member who needed it urgently. After the payment was made, it was discovered that the number was incorrect and only one digit was entered incorrectly. <br> <br> I rushed to my nearest Vodacom shop at Walker Drive Port Elizabeth where I was informed that only the bank will be able to reverse the online payment. I went to Capitec Bank Baywest Mall PE where they informed me they were unable to reverse the payment and I need to either contact Vodacom customer service or go to the Vodacom Shop in Baywest Mall. Luckily I knew a Lady there named Sunelda who is always really helpful.<br> <br> I told her what happened and she immediately logged an email report to Vodacom and told me she will contact me as soon as she has any feedback. After no feedback, she tried phoning the number but to no prevail. It was discovered the number was a data number and that the R50 has already been used which cant be transferred.<br> <br> I truly believe its unacceptable from Vodacom. What if it was R5000? Its the principle of it. Vodacom should transfer the R50 to the correct number or refund me as it is the right thing to do. If no action, CPA will be the next step
75 replies
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