AH
Alex H
Active since Dec 2015
11
Reviews
0
Industries
Reviews
11 reviews19 months ago
Vinnie assisted me with some questions I had
Vinnie assisted me with some questions I had. She was so knowledgeable and friendly, and put me at ease. She is such a gem, please do give her a gift voucher or an increase, you don't get service like that these days!
53 replies
23 months ago
UTTERLY DISGUSTING *******
UTTERLY DISGUSTING SERVICE NO REPLIES IGNORED QUERIES CLOSE TICKETS WITHOUT RESOLVING SAMRO owes me over R100k and have paid me a FRACTION of that!
0 replies
63 months ago
I AM TIRED OF MIWAY - THEY ONLY CARE ABOUT REVIEWS AND RATINGS
I cancelled my policy early in this week manually via the app since you could not beat the quote from another insurer, even after me being a loyal client for 6 YEARS. No one contacted me. I sent a letter and email to cancel my policy. No one contacted me. Today you have debited the full amount from my account AFTER I CANCELLED TWICE. What I want is the following: - Refund me the full amount you deducted. - Cancel my policy and send me proof thereof. I expect to get a call exactly at 08h00 since you guys care so much about your Hellopeter reviews and are heavily reactive instead of being proactive. It seems one always have to post a negative review to get a response from MiWay.
61 replies
75 months ago
The worst form of daylight robbery from a "Medical aid" company
I am cancelling my medical aid with Discovery due to disgusting service experienced. 1) What I was "sold' and what I was given are not the same 2) Broker couldn't care less to explain the fine print, even through I read all documents sent through to me there was still no clarity 3) My premium is R3300.00 per month - so far I pay around R5k per month for medical aid and things that are not covered, and only get R5k savings amount for the year for myself and my daughter 4) Complete rip-off in terms of "covered" procedures (I have to pay R7k upfront fee to have my wisdom teeth removed) 5) Sent an email on 10 Jan 2020 to Desiree Mothe for better alternative plans - still no acknowledgement or response In all, Discovery Health has put on a stellar stellar performance in over-promising and under-delivering. Not only have you ripped me off, you have turned me blue in the face from p****ng me off and giving me the worst experience in my entire life. Thank you for your disgusting service, all the fancy add-ons and innovations you offer will never win me or my family back as clients. You do not care about your clients, only getting them on board to take their money. Rather go be a bank if you want to treat your clients like one-sided transactions - oh, wait....
112 replies
77 months ago
Great service from start to finish!
I have been a client since 2015 and am always pleased with the service I get from your friendly team members. I would like to thank Zandile, Maduvha and Nobantu (Nobaaaantu!) for their excellent service this weekend. You updated my details, gave me a discounted rate for December premium AND got me home safely :) Appreciate you all!
105 replies
89 months ago
Utterly Disappointed
I am writing to let you know how terribly disappointed my family and I were in your Christmas lunch which cost R495.00 per person. We had been to the Central One before for breakfast (before the refurb) and it was lovely, so we had high expectations. We were a party of 12, and completely let down by expectation vs reality. 1. Some guests arrived at 11h45 and were told to wait at the bar and told they could receive complimentary drinks while they wait for the restaurant to open (which was supposed to be at 12h00) but had to wait longer than that. When we requested the bill at the end of our lunch, we found that the complimentary drinks were added to our bill. 2. It felt like the hottest Christmas I’ve ever had, and the aircons did not work. 3. The menu for the day was beautiful and enticing, which is why we chose Central One, but the reality was far from what was promised. Let me elaborate. a. Smoked Salmon and Malay Prawn salad with Citrus dressing (starter) was actually just penne pasta with sprinklings of salmon and non-existent prawns with a very bland sauce. b. Confit duck leg with plum sauce – it was a salad with micro shreddings of duck. c. Ham hock terrine with homemade piccalilli and cranberry brie tart – these were nowhere to be found on the day. d. Carvery of thyme roasted beef with red wine sauce – was so tough and dry it was like eating biltong. e. Carvery of chicken with bread sauce – the chicken was raw inside. f. Pan-fried fish with lemon butter sauce was so dry and the sauce probably dried up on the fish – horrible. g. Yorksire pudding was not present on the day. h. Christmas pudding with brandy sauce – not present on the day. i. Fresh berries with honey jelly and linseed brittle – not present on the day. 4. We had paid for R495.00 per person, and expected value for money but were utterly disappointed by the quality of the food (it was absolutely terrible and bland) and more disappointed that what was on the menu was not available on the day. 5. Bottomless champagne was also promised, but around 14h00 the champagne stopped coming – we had to request this and even so, it was limited. 6. The service on the day was appalling – we ordered a normal brandy and coke. The drink arrives and tastes like whiskey to the untrained palate only to find out the waiter had brought a 20 year old without consulting us and the coke had already been poured. I mean, who adds coke to 20 year old brandy?? This too was added to the bill even though it was the error of the hotel (the shot cost R240.00) which we refused to pay for. 7. We requested a cake for my cousin’s birthday (this had been arranged prior to the day) and it took over an hour to arrive at our table. The cake was not good. 8. Our bill was sent back 3 times due to errors made, and what made it worse is that instead of finding a solution, the staff ran around not knowing what to do and annoying us even more. The worst part is none of the staff tried to “make it right” and instead tried to shift blame and talk in circles, and no one was willing to take initiative or make the call. At the end of the day, we were hungry, hot and bothered, fed up and just wanted to leave. My entire family and I share the same sentiments and will never return. This was absolutely the worst Christmas experience at any restaurant we’ve ever had, ruining this special day. The almost R6 000.00 we paid for food was a complete waste and not even worth half of that. We are left utterly and completely disappointed in Radisson Blu.
0 replies
90 months ago
Teboho Moloi
Teboho Moloi provided prompt service to my query - thank you
105 replies
96 months ago
'CUSTOMER SERVICE' is not in the Old Mutual dictionary
I would like to know from Old Mutual, what the turnaround time is for you getting back to your customers? Whether it is email or telephone - I CANNOT FOR THE LIFE OF ME GET HOLD OF YOU!!!!! I have sent 4 emails since 24/05/2018 to ********** as well as ********** AND sent have now submitted a complaint, yet NOTHING. I cannot get through telephonically on any of the Old Mutual contact numbers to follow up on my request. No one has gotten back to me at all, and my call constantly gets "hung up" before anyone even says anything. I eventually got my call answered on the 0860 606 067 number on Friday, and it keeps getting dropped, this just a few minutes ago. The lack of communication and service from this company is really making me consider moving all policies. I would appreciate a response to my emails THIS WEEK. Treat your customers the same way you do when you're trying to convince us to give our hard earned money to you!!
106 replies
100 months ago
PRICE HIKE + NO RESPONSE
I am disappointed. Firstly, my premium for car insurance for a 2014 Chev Spark with Miway is ridiculously high. Secondly, my premium went up by R150.00 effective Feb 2018. Third, I got a much better offer, and more value for money from another reputable insurer, which is going to save me R900.00 per month, which Miway confirmed they cant beat, even though I've been a long time, loyal and well paying client without ANY CLAIMS!! My frustration is that, after 3 phone calls attempting to cancel my policy and being told "I'm not authorised to do cancellations, but I will get a supervisor to contact you as soon as possible" - NO ONE HAS CALLED ME ON THE NUMBER I HAVE PROVIDED. I even sent an email to Busisiwe Mabileza, who was apparently trying to get hold of me, without a response. My first call to Miway was on 29 Jan, then a follow up on 31 Jan, and a third today, along with an email! My new policy starts on 26 Feb 2018 with my new insurer, and I will not be held accountable for any fees or any kind of penalties, because I have tried enough in my capacity as your client to sort this out way ahead of time. Please ensure that you get someone to contact me immediately to sort this out.
316 replies
124 months ago
Fantastic experience
So I have a great story too long for HelloPeter, so I'll sum it up.<br> <br> Branden Borne & Gerald Lourens at Fury GM Woodmead gave me, as a first-time buyer, an amazing experience when purchasing my vehicle.<br> <br> Efficient, friendly, flexible and genuine are a few words to describe this dynamic duo. Other dealerships harassed me, called me unethical and dishonorable because I was trying to negotiate; another dealership sold the car I was in process of buying to another customer who had cash - I mean who does that? They even badmouthed this dealership that I purchased from. Please can we learn a lesson here - badmouthing others to make yourself look better just makes you look worse. And desperate.<br> <br> I am very happy with my purchase and recommend Fury GM Woodmead to anyone looking to buy.<br> <br> Thank you TEAM, and all the best!<br> <br> Kind Regards,
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)