ZV
Zelna V
Active since Dec 2015
8
Reviews
0
Industries
Reviews
8 reviews25 months ago
Vodacom Unfair Billing Practices and Lack of Customer Service
I have been a loyal contract customer of Vodacom since 2005, but I am extremely disappointed and frustrated with the service I have received recently. In February 2024, I was shocked to discover that Vodacom had overcharged my account by R4,000. When I inquired about the reasons for this exorbitant charge, I was informed that it was due to an outstanding account balance from August 2022. Upon receiving the statements, after countless requests, I found that the R4,000 was added as a journal entry on my account and not as an invoice. This is completely unacceptable and raises serious questions about Vodacom's billing practices. What is even more concerning is the fact that Vodacom processed a debit order nearly two years after the supposed outstanding charge without my consent. All my invoices have been paid diligently via debit order on the 1st of each month as per the terms of my contract. It is outrageous and ********* for Vodacom to add a charge without proper notification or authorization. Furthermore, the lack of assistance and explanation from customer services is extremely disappointing. Despite my efforts to seek clarification and resolution, I have been met with silence and neglect from Vodacom. This level of customer service is unacceptable and does not reflect the values of a reputable company. It is clear that Vodacom's actions are questionable and bordering on *****ulent. I demand immediate rectification of the unauthorized charge and a thorough explanation of why this occurred. Vodacom must address these billing discrepancies and provide appropriate compensation for the distress and inconvenience caused. I urge Vodacom to take immediate action to resolve this matter and uphold the trust and loyalty of its customers. Failure to do so will result in further escalation of this issue and the exploration of all available avenues to seek justice and reparation.
159 replies
96 months ago
Woolworths Kathu
Ever since the Woolworths store in Kathu opened, the service at the clothing tills were non existing. Yesterday I bought a gift for a new mom and her baby boy, just to be told that Woolworths do not sell gift bags. I asked if they do wrappings, there where such an argument among the employees about who would be the one to do the wrapping that I told them to just leave it. The name of the employee who started the fight and told the employee behind the till that she will not help with the wrapping, he can do it himself, ends with “-one”. She kept shying away when i tried to get her name. Woolworths Kathu “clothing” employees as well as the manager are really rude and unhelpful. Maybe they should ask the food department to show how to be helpful as they are always friendly and will go the extra mile.
0 replies
101 months ago
Zara Tygervalley
Today I had the most appalling service, bad attitude, rudeness from personnel i have ever encountered in my life. I thought it was only the service lady at the fitting rooms rudeness to deal with, but the personnel at the tills chitchat among each other while clients have to wait to get service - omg- Zara, you will NEVER ever see me again.
0 replies
106 months ago
Pricing on sale items
<p>Today I wanted to buy serviettes at the Kathu branch which was on sale. I did see two of the items was still on the old price but i lifted a new price and figured since the previous price was the same as the higher priced ones, they probably skipped theses two items. <br />I brought it under attention of the sales lady and she just shrugged and kept on ringing it up, thats when i called the manager- Larenzo's (with alot of attitude) come back on the price difference is that the prices are correct because its old and new stock and the codes differ. I told them it was the same serviettes and therefore the prices must be the same as there were none other except these at the sale shelf- apparently I'm not in the position to insinuate that they don't do their work properly. Needless to say i did not buy the serviettes and will probably never buy at that store ever again. No customer service nor any understanding of making a sale.</p>
168 replies
113 months ago
Wrongly billed for data
<p>I have never in my life seen such beating around the bush as resolving an issue with Vodacom- the guy who is supposed to work on the query is Yunus Adams. After numerous emails send to this person and calls from customer care to his private phone, still no resolution or reply from him. Since my previous post i had ***e calling me on a Sunday and as it may be, i had no reception at the time of the call- try calling back is hopeless as ***e never mentioned in the voicemail the department his working in.</p> <p>So heres my story again-<br />On the 1/11/16 vodacom deducted R7800 from my account for "data bundles used". I have a VIP red account with 5G data every month- which i NEVER exceeded. I reported this at my local vodacom store and nothing happened. So on the 11/11/16 i called the call centre ref number 1- ********** 9932. <br />Ive spoken to Gogetso, Porchia, Kay and lastly today, Harvey, not to mention the numerous other personnel at customer care clerks since 11/11/16, first i was informed that they need 30days to investigate the issue, then i was given a date which vodacom would call me on 8/12/16 with feedback and a resolution. On the 8th this matter should have been resolved as per vodacom instructions. Needless to say i never got that promised call with feedback nor any resolution. Every time the clerks "escalates" the query to back office or a manager and promise me to get back to me and never do. This is a huge sum of money and i refuse to just let it go, this "so called data over usage" is a total SCAM from vodacom side, as there is no way one person can use 151G of data on a cellphone which connects to a wifi router 70% of the day. I need answers and my money back. Is vodacom playing the game of lets wait and see, if we keep on beating around the bush, maybe the client will forget and its money from home. </p>
112 replies
114 months ago
Wrongful billing - DATA
<p>On the 1/11/16 vodacom deducted R7800 from my account for "data bundles used". I have a VIP red account with 5G data every month- which i NEVER exceeded. I reported this at my local vodacom store and nothing happened. So on the 11/11/16 i called the call centre ref number 1- ********** 9932. <br />Ive spoken to Gogetso, Porchia, Kay not to mention the numerous other personnel at customer care clerks since 11/11/16, first i was informed that they need 30days to investigate the issue, then i was given a date which vodacom would call me on 8/12/16 with feedback and a resolution. On the 8th this matter should have been resolved as per vodacom instructions. Needless to say i never got that promised call with feedback nor any resolution. Every time the clerks "escalates" the query to back office or a manager and promise me to get back to me and never do. This is a huge sum of money and i refuse to just let it go, this "so called data over usage" is a total SCAM from vodacom side, as there is no way one person can use 151G of data on a cellphone which connects to a wifi router 70% of the day. I need answers and my money back. Is vodacom playing the game of lets wait and see, if we keep on beating around the bush, maybe the client will forget and its money from home. </p>
168 replies
121 months ago
Smoking
Were at the Saltyz on roc's in Balito and complained about costomers smoking inside where children were playing- the bar lady told me its a pub and the smoking law does not apply to them. How in this world are smoking alowed in a building with no air vents and where they welcome kids by premoting a kids menu? Is this for real?
0 replies
126 months ago
Rude Employees
I had an encounter with a clicks employee while waiting for a till to open. Tholo/thalo,literally pushed me out of the way to cut in line and rushed to the open till for the next customer in line. When i raised a complaint to a fellow employee and demanded the manager, i was told that Tholo/thalo was off duty and complaining will not help, the \off duty"employee still had her clicks uniform on. <br> This happened on 24/12/15 at the Langeberg mall"
0 replies
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2 Star
1 (12.5%)
1 Star
7 (87.5%)