SG
Shelley G
Active since Jan 2016
28
Reviews
0
Industries
Reviews
28 reviews13 months ago
Upgrades not as discussed telephonically
Upgrades Department called and said if I don't upgrade before end of February, my bill will more than double. But for an additional R10/month I get R150 airtime and a new device. I said I do NOT WANT any other add ons like Insurance... My bill now has insurance added. Remove it please. I did not agree to it. Likewise, my Data Line was upgraded, I was told my bill would go from R183.68 (20g) to R209. 00 (30g). My bill is now R273 and also has insurance added... This is NOT the price I agreed to on the phone and I certainly did not agree to any insurance. I have a good mind to cancel both as this is definitely not an upgrade or what I was told to expect.
106 replies
13 months ago
Vodacom false advertising
Vodacom offered me an upgrade package with an upgraded device via a third party call center advertising company. The sales person assured me, the upgrade will be only R10 more and be far more suited to my needs and I will receive a new device as a bonus because I have been a Vodacom client for almost 30 years. Vodacom upgrades e-mailed me the suggested upgrade and I queried it, as it differed from the suggestion from the call center, my street adresse is incorrectly spelled and the device delivered via courier is not an upgrade. Vodacom upgrades have not bothered to react to the query. From this it is obvious, that Vodacom staff are only interested in sales and nobody is prepared to take responsibility.
53 replies
14 months ago
DO NOT CALL ME
Please remove me from your marketing / telesales / promotional telephone lists. I am sick of telling the sales, marketing, upgrades, insurance etc departments that I do not want to receive their calls. Remove my number as I block 087 numbers multiple times daily.
0 replies
18 months ago
Wifi signal keeps dropping
A few days of excellent wifi signal and data connectivity after my previous complaint, and now, we're back to shocking/non-existent connection. We connect for a few minutes, then drop. Reset, try again. This goes on most of the day. As I explained to the chap who called, this has been a problem for YEARS. I gave an alternative number to call if I was not available. No one called my husband, just sent an Sms saying you tried calling my number without any luck and the issue is resolved... What *******... Resolved for a few days!
124 replies
18 months ago
Shocking to no data signal
Shocking to no data connection. This happens regularly and I'm sick of it as we run a business and this severely affects our credit card machine as well as computers and cell phones.
106 replies
20 months ago
Data bundle not allocated
500mb/day/30 days data bundle purchased. Did not receive today so charging out of bundle. Please rectify.
106 replies
20 months ago
Faulty website and delivery 10 days earlier than booked
Selected Australia but when entering address. Help line said he would call me back in 10minutes - it took hrs to tell me the website is faulty but I should use it as it will be processed. Placed order for delivery on 23 August for a 70th birthday and paid nearly R1,500. The bouquet was delivered on 13 August! After complaining, I was told ANOTHER bouquet will be delivered on the date I requested. How stupid. I look like a complete idiot sending flowers 10 day early!
0 replies
20 months ago
Payments not processed
After reporting FinesSa for not processing online payments, weeks have passed and the payments are still not processed.
0 replies
21 months ago
Traffic fines payments not processed.
I paid a traffic fine from ABSA on the 31st of July, today it is still listed as outstanding. Obviously they don't want us to pay the fines.
0 replies
21 months ago
FinesSa disfunctionallity
I received a R300 traffic fine in January, Payable by June. When trying to find it on FinesSa it was not listed, so I could not pay it. Now end of July FinesSa e-mailed me a notice of the same fine for R600 and I still can't pay it because the instant EFT with ABSA does not process the TVN on the FinesSa portal.
0 replies
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
2 (7.142857142857143%)
1 Star
23 (82.14285714285714%)