SG
Shelley G
Active since Jan 2016
25
Reviews
0
Industries
Reviews
25 reviews15 months ago
Upgrades not as discussed telephonically
Upgrades Department called and said if I don't upgrade before end of February, my bill will more than double. But for an additional R10/month I get R150 airtime and a new device. I said I do NOT WANT any other add ons like Insurance... My bill now has insurance added. Remove it please. I did not agree to it. Likewise, my Data Line was upgraded, I was told my bill would go from R183.68 (20g) to R209. 00 (30g). My bill is now R273 and also has insurance added... This is NOT the price I agreed to on the phone and I certainly did not agree to any insurance. I have a good mind to cancel both as this is definitely not an upgrade or what I was told to expect.
2 replies
15 months ago
Vodacom false advertising
Vodacom offered me an upgrade package with an upgraded device via a third party call center advertising company. The sales person assured me, the upgrade will be only R10 more and be far more suited to my needs and I will receive a new device as a bonus because I have been a Vodacom client for almost 30 years. Vodacom upgrades e-mailed me the suggested upgrade and I queried it, as it differed from the suggestion from the call center, my street adresse is incorrectly spelled and the device delivered via courier is not an upgrade. Vodacom upgrades have not bothered to react to the query. From this it is obvious, that Vodacom staff are only interested in sales and nobody is prepared to take responsibility.
1 reply
16 months ago
DO NOT CALL ME
Please remove me from your marketing / telesales / promotional telephone lists. I am sick of telling the sales, marketing, upgrades, insurance etc departments that I do not want to receive their calls. Remove my number as I block 087 numbers multiple times daily.
0 replies
19 months ago
Wifi signal keeps dropping
A few days of excellent wifi signal and data connectivity after my previous complaint, and now, we're back to shocking/non-existent connection. We connect for a few minutes, then drop. Reset, try again. This goes on most of the day. As I explained to the chap who called, this has been a problem for YEARS. I gave an alternative number to call if I was not available. No one called my husband, just sent an Sms saying you tried calling my number without any luck and the issue is resolved... What *******... Resolved for a few days!
2 replies
20 months ago
Shocking to no data signal
Shocking to no data connection. This happens regularly and I'm sick of it as we run a business and this severely affects our credit card machine as well as computers and cell phones.
2 replies
22 months ago
Data bundle not allocated
500mb/day/30 days data bundle purchased. Did not receive today so charging out of bundle. Please rectify.
2 replies
22 months ago
Faulty website and delivery 10 days earlier than booked
Selected Australia but when entering address. Help line said he would call me back in 10minutes - it took hrs to tell me the website is faulty but I should use it as it will be processed. Placed order for delivery on 23 August for a 70th birthday and paid nearly R1,500. The bouquet was delivered on 13 August! After complaining, I was told ANOTHER bouquet will be delivered on the date I requested. How stupid. I look like a complete idiot sending flowers 10 day early!
0 replies
24 months ago
Standard Bank phishing
I have previously reported *****ulent e-mails from Markotot20251@standardbank.co,za. After receiving a generic answer from Standard Bank, I have received numerous phishing e-mails from the same adresse and Standard Bank don't seem to be in the least concerned about these mails beeing sent from their server.
2 replies
27 months ago
Upgrading contract without my consent
Received an SMS saying my 'quotation has been processed'. I had a missed call from an unknown cell number just before this SMS. I have NOT SPOKEN to a Vodacom representative. Went to Vodacom Shop Bedford Center who called Client Services, as it was noted that my contract had been UPGRADED WITHOUT MY CONCENT. Surely this constitutes a type of ***** from the Upgrades Department? I did NOT agree to my airtime being increased from R140 to R200/month. If you look at my account, I often do not use the airtime - I use far, far more data. How can the Upgrades Department upgrade me and increase my airtime without my consent? I spoke to TINA at Customer Services, who said she would sent a 'Cancelation' request to Upgrades . Tina said there is NO reference number for my call. How can this be? Surely if I lodge a complaint I am entitled to some type of reference as proof, especially when this was an upgrade that I did not agree to and had nothing to do with? I am really concerned about Vodacom making changes on my contract without any written discussion or consent with / by myself.
2 replies
29 months ago
Standardbank ****
I have repeatedly received requests for verification of transactions from the adresse MARKOTOT@standardbank.co.za I have also received a U-count voucher for 50l of petrol from this adresse. This e-mail triggered a spyware alarm on my mailserver. How can Standardbank allow *****sters to operate with their e-mail and not shut them down immediately ?
1 reply
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4 Star
1 (4%)
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0 (0%)
2 Star
2 (8%)
1 Star
20 (80%)