TM
Tumelo M
Active since Jan 2016
14
Reviews
0
Industries
Reviews
14 reviews28 months ago
Gift has not been received
I paid for my valentines gift two days before for valentines day. It is now 20:23 and i have not received the gift that I bought my wife for valentines!!! They told me the gift was picked up at 12pm and 8 hours later I'm still waiting! I have been calling their call centre with no response all day!!!
0 replies
30 months ago
Bad customer service
I took a contract with vodacom and told them that I want it capped to only the benefits received every month. I did not want to pay any additional fees. I noticed an additional payment on my billing statement.i do not use this Sim card for anything more than calls and internet yet I was told I subscribed to a calender and suddenly told that I have an open line when I specifically asked told them that I do not want an open line! I do not want any additional charges!
2 replies
44 months ago
Bad Customer Service
I recently opened a contract account with Vodacom. They called me back and they were quick, easy and helpful. I received a call from a scammer this morning telling me that someone is trying to sim swap my number. I am trying to call Vodacom to make sure that all is well, but I have not been able to get through to the call center for 4 hours now. The TOBI app is not helping me for a situation such as this. This is the second time I have struggled to get through to the call center. Last week someone from Vodacom called me asking if I would like to get insurance for my devices, very easy when they want my money. But difficult to get through when there is a problem.
2 replies
62 months ago
Bad customer service
I was sent from pillar to post, spoke to 3 Customer agents who asked me for the same details. After 3 hours and my airtime wasted I still don't know what the status of my claim is. They never respond to the 48954 sms number. So now what am I suppose to do??? Bad service
1 reply
65 months ago
Unlawful billing
I csncelled my account about 2 years ago yet they are still billing me. Ive been trying to call their call Centre for days now... And they have been offline and as a result can not assist! I've experienced bank charges from reversing the debit order every month
0 replies
66 months ago
Erroneously debiting my account
I canceled my account more than a year ago however virgin active is debiting my account. They have been doing this for the last three months
0 replies
70 months ago
Bad service
Good day, I trust that you are well. I had an issue before with this company where they were not billing me and suddenly hit me with a - R2000 bill. What is meant to happen is that once the balance reaches a certain level, I receive a notification to top up. This did not happen in the first instance. I paid the R2000 and requested that my balance does not roll over. If my electricity is at R0, switch it off like a normal prepaid meter. I noticed that their system has stopped billing again. It's been a week now since i sent them the initial email enquiring however they have not responded. I have also sent them follow up emails and they still haven't responded. My fear is that I get another huge bill from them after I asked for it not to roll over to the negatives. I even called and the agent couldn't give me a clear answer and said they would sort it out, this still had not happened. I think investigation needs to happen here as I've also never paid such high amounts for electricity before on a normal prepaid system. Who is the regulator/ ombudsman? I'd like to log a formal complaint. Regards Tumelo Modiga
3 replies
71 months ago
High electricity Tariffs
My electricity balance for July was R300 for all of July. Suddenly towards the end of July they inform me that my bill is - R2084. I didn't get a notification to say that my balance is running low. I paid an amount of R2500 and overnight my balance is R144. I've never experienced electricity usage rate that is this fast and high in my entire life. There is no transperancy and they don't give us feedback. This is the worst experience I've ever had from an electricity service provider! I have never in my life spent R2000 electricity in one month! They will not give me any feedback.
0 replies
71 months ago
Electricity charges are too high
My electricity balance for July was R300 for all of July. Suddenly towards the end of July they inform me that my bill is - R2084. I didn't get a notification to say that my balance is running low. I paid an amount of R2500 and overnight my balance is R144. I've never experienced electricity usage rate that is this fast and high in my entire life. There is no transperancy and they don't give us feedback. This is the worst experience I've ever had from an electricity service provider! I have never in my life spent R2000 electricity in one month! They will not give me any feedback on what went wrong!
1 reply
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.142857142857143%)
1 Star
10 (71.42857142857143%)