NE
Natasha E
Active since Jan 2016
9
Reviews
0
Industries
Reviews
9 reviews12 months ago
TopTickets is a GIANT mess
Last year I purchased tickets for a concert on a special deal. It was a buy 1 get one free deal. This was purchased from ITickets. I got my order confirmation, everything was good. Then I received an email link to print my concert tickets. I could not print them. It said that I could only print the tickets end of June. The concert was supposed to be in March. Why would I only be able to print the tickets after the event. Does not make sense. I called ITickets and was told that a new company has taken over the event and that my tickets are still valid and that I should not worry. No one advised me that the concert was postponed. No one advised me that a new company took over the even, I had to call and find out what was going on. I was still getting emails to say that I need to print my tickets. I then called TopTickets and was told that my tickets are still valid and not to worry. Then I get an email from ITickets that I need to give my banking details for my refund. I emailed back to say that I never asked for a refund and not to cancel my tickets. ITickets called me and said that I need to get my refund and then repurchase through TopTickets. But this is unfair, because I purchased my 2 tickets on special for a 2 for 1 deal. So I only paid for 1 ticket and got 2. Now if I have to repurchase through TopTickets I can't get thay same deal. And I would have to pay double. I don't know what is going on. I am sure that ITickets are going to refund me. I am sure in this mess that you have lost a lot of people who were going to go to the concert. I have been trying to call TopTickets. But no one answers. I have left messages. But no reply. The worst service I have ever experienced.
0 replies
12 months ago
ITickets is a GIANT mess
Last year I purchased tickets for a concert on a special deal. It was a buy 1 get one free deal. This was purchased from ITickets. I got my order confirmation, everything was good. Then I received an email link to print my concert tickets. I could not print them. It said that I could only print the tickets end of June. The concert was supposed to be in March. Why would I only be able to print the tickets after the event. Does not make sense. I called ITickets and was told that a new company has taken over the event and that my tickets are still valid and that I should not worry. No one advised me that the concert was postponed. No one advised me that a new company took over the even, I had to call and find out what was going on. I was still getting emails to say that I need to print my tickets. I then called TopTickets and was told that my tickets are still valid and not to worry. Then I get an email from ITickets that I need to give my banking details for my refund. I emailed back to say that I never asked for a refund and not to cancel my tickets. ITickets called me and said that I need to get my refund and then repurchase through TopTickets. But this is unfair, because I purchased my 2 tickets on special for a 2 for 1 deal. So I only paid for 1 ticket and got 2. Now if I have to repurchase through TopTickets I can't get thay same deal. And I would have to pay double. I don't know what is going on. I am sure that ITickets are going to refund me. I am sure in this mess that you have lost a lot of people who were going to go to the concert. I have been trying to call TopTickets. But no one answers. I have left messages. But no reply. The worst service I have ever experienced.
0 replies
93 months ago
Great Service.
Great Service. They take their time to explain to you what the policy is all about and making sure that you know what is going on. I spoke to Tarryn Wright who was very helpful and kind.
105 replies
112 months ago
Penalties , That I should not be paying. Lack of Customer Service
<p>Good Day</p> <p> </p> <p>I have been having continuous issues with Vodacom and my account.</p> <p>Account number I ********** </p> <p>I have been into Vodacom shop several times to change my banking details.</p> <p>My bank account was upgraded and I have new account details.</p> <p>I have filled in the forms to have my banking details for my debit order at least 3 times.</p> <p>Still my account debit order details have not been changed.</p> <p>All this means that I have to go into a store and pay my account, which is not a big issue.</p> <p>The problem is, Vodacom does not pick up my payment in time and I land up with a R100 penalty each time, even though my payment was made before the debit order date.</p> <p>Almost every single month Vodacom cuts my service due to outstanding amounts. I lose out on Data. I cannot call out, sms.</p> <p>Is this fair?</p> <p>I don’t see how I should be paying penalties because of your pathetic accounts department.</p> <p>Is it so difficult to update my debit order details?</p> <p>I want my account cleared of penalties. I want my debit order details changed. And I want my Vodacom service up and running again. I am available between lunch time every weekday from 1:15pm and 1:45pm.</p> <p>I am also available after hours at 6:30pm and on weekends.</p> <p>This is the 3rd Hello Peter complaint that I have made regarding this same matter.</p> <p>If I could cancel my Vodacom contract, I would. <br /><br />Please see attached snips/screenshots of payments made to Vodacom.</p>
112 replies
112 months ago
Penalties , That I should not be paying. Lack of Customer Service
<p>Good Day</p> <p> </p> <p>I have been having continuous issues with Vodacom and my account.</p> <p>Account number I ********** </p> <p>I have been into Vodacom shop several times to change my banking details.</p> <p>My bank account was upgraded and I have new account details.</p> <p>I have filled in the forms to have my banking details for my debit order at least 3 times.</p> <p>Still my account debit order details have not been changed.</p> <p>All this means that I have to go into a store and pay my account, which is not a big issue.</p> <p>The problem is, Vodacom does not pick up my payment in time and I land up with a R100 penalty each time, even though my payment was made before the debit order date.</p> <p>Almost every single month Vodacom cuts my service due to outstanding amounts. I lose out on Data. I cannot call out, sms.</p> <p>Is this fair?</p> <p>I don’t see how I should be paying penalties because of your pathetic accounts department.</p> <p>Is it so difficult to update my debit order details?</p> <p>I want my account cleared of penalties. I want my debit order details changed. And I want my Vodacom service up and running again. I am available between lunch time every weekday from 1:15pm and 1:45pm.</p> <p>I am also available after hours at 6:30pm and on weekends.</p> <p>This is the 3rd Hello Peter complaint that I have made regarding this same matter.</p> <p>If I could cancel my Vodacom contract, I would. </p>
56 replies
114 months ago
WORST CUSTOMER SERVICE
<p>And Vodacom has done it once again. I am livid. <br />For some reason Vodacom refuses to change my Vodacom account to my new banking details, no matter how many times I fill in the forms...<br />Each month I have to go into a Vodacom store and pay my account, because paying it online also doesn't work. No surprise there.<br />So I go into Vodacom to pay my account for October, and the guy behind the desk says that there is no amount reflecting on my account, but he says that I can pay it anyway. So I pay my total monthly amount. A few days later Vodacom tries to debit my account, even though I have already paid. But because my Vodacom account is still on my old banking details, the amount that they tried to debit bounced and now I am sitting with a R 100 penalty fee once again. WHY MUST I KEEP PAYING FOR VODACOM's INCOMPETENCE?</p> <p>How many times do I have to fill in banking details forms?</p> <p>If you would just change my Vodacom account banking details I wouldn’t sit with this problem every single month.</p> <p>My account with Vodacom has been messed up since day one!</p> <p>TO MAKE THINGS WORSE, VODACOM HAS SUSPENDED MY ACCOUNT! FOR THEIR INCOMPETENCE! How is this fair???</p> <p>The R 100 that is outstanding is not my problem! If you would just change my banking details there won’t be this issue! THERE IS NO MONEY IN MY OLD ACCOUNT! IT DOES NOT EXIST ANYMORE!<br />DO YOUR JOB! TAKE MY FORMS AND CHANGE MY BANKING DETAILS! I AM FED UP WITH THIS! EVERY SINGLE MONTH THE SAME STORY!</p> <p>WHAT IS THE PROBLEM?<br /><br />*****Please see below for my original complaint***** <br /><br /></p> <p>I have been with Vodacom for nearly 14 years. As a pay as yoyu go client. Never felt the need to complain.</p> <p>A few months back I decided to take out a contract.</p> <p>From the first month Vodacom has messed up my account.</p> <p>Number 1:</p> <p>First month debit was completely wrong. I was debited for a strange amount and received it all in airtime.<br />I received more airtime than my contract states. So Vodacom took everything back, with no explanation, leaving me with no airtime or data for the rest of the month. Vodacom makes a mistake and the customer suffer.</p> <p> </p> <p>Number 2:</p> <p>My bank account was upgraded, so I received new banking details. I have sent in my new banking details to Vodacom several times. Been in to a few branches. But still my debit order for Vodacom is still on my old account.</p> <p> </p> <p>Number 3:</p> <p>When I went in to one of the Vodacom branches to change my banking details, the customer care lady told me herself that it will be a problem because Vodacom aministrators are useless and the banking detail forms are sent in but never actually changed on the system.</p> <p>Number 4:</p> <p>My account banking details are still on my old banking account, and Vodacom tried to take my money off of my old account one month after asking them to change my details, there was no money in the old account, so it bounced. Now I am left with a R 100 default charge for something that was not my fault.</p> <p>Number 5:</p> <p>I have been trying to pay my account online for months now, but Vodacom refuses to let the payment go through because "THE BENEFICIARY REFERENCE YOU ENTERED IS INCORRECT". Which is nonsense, it says to enter your Vodacom Account details, but it will not go through.</p> <p>How many more times must I go into a Vodacom branch to get my banking details debit order changed?</p> <p>You are wasting my time and Vodacom staff time.</p> <p>Each time I must wait in long queues and each time I must fill in forms and each time nothing gets done about it.</p> <p> </p> <p>I refuse to pay an amount of a R 100 to Vodacom.</p> <p> </p> <p>Very very very bad service.</p>
112 replies
116 months ago
VODACOM - Worst customer ever
<p>I have been with Vodacom for nearly 14 years. As a pay as yoyu go client. Never felt the need to complain.</p> <p>A few months back I decided to take out a contract.</p> <p>From the first month Vodacom has messed up my account.</p> <p>Number 1:</p> <p>First month debit was completely wrong. I was debited for a strange amount and received it all in airtime.<br />I received more airtime than my contract states. So Vodacom took everything back, with no explanation, leaving me with no airtime or data for the rest of the month. Vodacom makes a mistake and the customer suffer.</p> <p> </p> <p>Number 2:</p> <p>My bank account was upgraded, so I received new banking details. I have sent in my new banking details to Vodacom several times. Been in to a few branches. But still my debit order for Vodacom is still on my old account.</p> <p> </p> <p>Number 3:</p> <p>When I went in to one of the Vodacom branches to change my banking details, the customer care lady told me herself that it will be a problem because Vodacom aministrators are useless and the banking detail forms are sent in but never actually changed on the system.<br /><br />Number 4:</p> <p>My account banking details are still on my old banking account, and Vodacom tried to take my money off of my old account one month after asking them to change my details, there was no money in the old account, so it bounced. Now I am left with a R 100 default charge for something that was not my fault.<br /><br />Number 5:</p> <p>I have been trying to pay my account online for months now, but Vodacom refuses to let the payment go through because "THE BENEFICIARY REFERENCE YOU ENTERED IS INCORRECT". Which is nonsense, it says to enter your Vodacom Account details, but it will not go through.<br /><br />How many more times must I go into a Vodacom branch to get my banking details debit order changed?</p> <p>You are wasting my time and Vodacom staff time.</p> <p>Each time I must wait in long queues and each time I must fill in forms and each time nothing gets done about it.</p> <p> </p> <p>I refuse to pay an amount of a R 100 to Vodacom.</p> <p> </p> <p>Very very very bad service.</p>
162 replies
119 months ago
Terrible Quality
<p>Got a Raz Tech tempered glass screen protector. Big mistake. Does not stick in one corner because glass is bent.</p> <p>Does not look the same as it is in the photo.</p> <p>Has a weird open space at the bottom of the glass for no reason. There are no button on my screen! Useless.</p> <p>And there are strange white/grey spots on/inside the glass.</p> <p> </p>
56 replies
125 months ago
Woman went off at me. She had the wrong company.
A lady from DHL phoned. I answered the way I normally do, saying the company's name, etc. She asked to speak to someone in the accounts department about payment. Being the beginning of the year, there are still some people on leave. And there is only one person in the creditors department right now at my work. So I told the DHL lady that the gent in creditors is not at his desk at the moment and that the rest are still on leave and I asked her if she would like to leave a message. Then she went all ballistic! She REFUSED to leave a message and she demanded to speak to someone in charge. And the person in charge was exactly the person who was not at his desk. I informed her that I will give him the message. But she refused to take that as an answer. She went off at me. Wanting to speak to our MD (who isn't here most of the time) and then she said sarcastically that \Who must I then speak to? The manager of Africa?"I kept quiet. Because I will not stoop down to her level. I eventually found our Financial Manager and put the call through. Turns out she had the wrong company the whole time. Next time open your ears. And make sure you are at the right place. What a rude woman."""
75 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)