VR
Vivian R
Active since Jan 2016
17
Reviews
0
Industries
Reviews
17 reviews36 months ago
Unacceptable service!
After complaining previously my query was only partly resolved. What does it take for Mancosa to understand and apply their minds? Despite my medical condition where I barely have a voice to speak, I have had to explain myself numerous times to various consultants at Mancosa but my query is still outstanding over a week now. Your IT department still fails to understand what needs to be done. My modules are not loaded correctly on the Mancosa connect portal for both 2023 and 2024. If I explained it to a pre-school child, he/she would have resolved this in minutes. I worked in IT, updating digital platforms don't take days to complete. I wasn't born yesterday. My frustration has now escalated. Please arrange for a manager to call me since nobody was able to resolve my query or else this complaint of a simple nature will be sent to the CEO. Enough is enough!
0 replies
36 months ago
Pathetic service received
Having a life threatening medical condition especially now that my voice is gone, you would expect compassion from your Tertiary Education provider. I have made numerous calls as I was told that I need to call since I'm the student even though I barely have a voice to speak. Alternatively, they advised me to use the electronic platforms which I did. It's been a week and still no feedback received despite all efforts made telephonically and via email. My query is still not resolved. This kind of service is unacceptable. It's regarding my deferral request.
159 replies
37 months ago
Absolutely unacceptable!
After numerous attempts, Mancosa still fails to contact me regarding my student app and MyMancosa which is still not updated!
53 replies
43 months ago
Disappointing service from Mweb
I'm very disappointed with the service from Mweb. I'm on a 50 mb/s data contract and i'm not even getting 1 mb/s for the last few weeks. This is unacceptable. When your prremiums are due, the debit order goes off without a glitch. There is no urgency in resolving my query. Please sort this **** out or give me a full refund.
266 replies
43 months ago
Absolutely Pathetic
Absolutely pathetic. This is unacceptable. I have a data contract with MTN. My wifi speeds are below 1 mb/s which is as good as not being connected. Please sort this out urgently. We need to work!
0 replies
49 months ago
Communication and Services are pathetic
What a nightmare dealing with this service provider. No means of getting through to anyone that can resolve my issue. To date, my issue remains unresolved. Mrs K Reddy
0 replies
50 months ago
Absolutely shocking service
Very disappointing service received. To date, I haven't received feedback from the finance department and dispatch department. It's almost 2 weeks now even after constantly following up with emails and phone calls. The call centre keeps cutting the call while talking. Very unprofessional.
53 replies
62 months ago
Excellent service
A special thank you Charlene Liberty at iGROW for her excellent service provided. Thank you for being so effecient, honest and patient in all my dealings with iGROW. It is much appreciated! You have certainly exceeded expectations.
56 replies
71 months ago
Pathetic service, still no delivery
Its unbelievable how long one has to wait for an item purchased 3 weeks ago. Its almost a month and still no delivery! Numerous follow up calls. No movement on tracking. Whats the point of having all all these processes in place if it doesn't work. Its pathetic. Your customer service sucks!
105 replies
72 months ago
Pathetic service
I called Telkom to upgrade from an LTE contract to fibre and was advised that I need to pay up the existing contract. This does not make any sense as I am not cancelling the contract, i'm merely giving you more business and on a longer term basis. No accommodation for your clients whatsoever? Now i'm forced to find another provider. Disappointing service as always.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
13 (76.47058823529412%)