KV
Kim V
Active since Jan 2016
5
Reviews
0
Industries
Reviews
5 reviews25 months ago
If I could give 0 stars, I would.
My family and I had the worst experience with this frail care facility and their staff members. We wanted to move my Granmother to a place that had 24 hour nursing care, and after looking at a few places in and around Pretoria East, we found this place. They put on a good show, making the place look nice from the outside, making promises of services they provide. But make no mistake, from the inside this place is toxic and you would be making a huge mistake to trust them with your beloved. We moved my Granmother out of that place after only 2 months. To start off, they serve the erldery people terrible, inedible food that is always cold. In that short period of time, my granmother has lost 10 kilograms. They take photos of every single thing they do. At first you think this is great, because they are keeping you informed. But after a while you realise they use these photos to lie to the families. For example, at 6am you get a photo showing her pills have been given, when in fact that photo was old and secondly they don't watch them drink the pills. What if my gran threw those pills down the toilet afterwards, they would never know. They cannot follow simple instructions from the doctors regarding the medication that needs to be given, even though the medication is blister packed and the instructions are clearly written out inside the pack. The so-called nurses there gave my gran her morning medication the night before, they gave her strong pain medication before meals. There were days were they completely forgot about her and didnt give her her medication AT ALL. Once they even gave her medication that wasnt hers, which tells me they swopped her meds with someone elses. The nursing staff is a complete and utter joke. I wouldnt be surprised if they are completely uneducated or unqwalified. To use the word 'incompatant' wouldnt even be doing them justice. Our number one request was to help my granmother in and out of the shower, to obviously prevent her from slipping or falling. We were promised that this would happen. We had meetings about it with the manager, we requested it in person and we stipulated this on the family whatsapp group multiple times. The carers didnt help her. The worst thing that could of ever happened, happened. SHE FELL. Exactly what we were trying to prevent. If the staff werent so terribly lazy and just did their jobs properly, this would of never happened. My 85 year old Granmother layed on the bathroom floor, after hitting her head and bleeding profusely, she couldnt get up, she couldnt call for help, she couldnt reach the panic button. A cleaning lady came into the room and found her and finally helped her up. The nurses didnt even bother to call the family to inform us of what had happened! My granmother fell between 8 and 9 am. The doctor was only called at 1pm and arrived just after 2pm. The managers dont even bother on reading or responding to your messages about the well being of your beloved. We went to fetch my granmother and all her belongings, and informed them that she will not be returning. They even had the audacity to tell us that we still owe them rent in advance. Its not like we were asking for these services for free, we were in fact paying for them. We didnt even get an apology out of them!
0 replies
31 months ago
****mer
If I could give 0 stars, I would. Worst experience ever! I ordered a Bridal Gown for my friend who is getting married, and it was a total ****. They took my money, but never delivered the gowns. I am very upset and disappointed! Don't trust these people. They also use the Facebook page Bella Andrea SA. Be careful!
0 replies
70 months ago
Wonderful service
Very lovely and friendly service! Thank you!
105 replies
125 months ago
Outstanding service
After being in a car accident a few months ago, the other parties insurance company did not want to pay me out for the insurance excess. But some how Lindie Barkhuizen made it happen! Every single last cent was paid back to me! Thank you for amazing service! 10 / 10
0 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)