DI
Denvee I
Active since Mar 2009
29
Reviews
0
Industries
Reviews
29 reviews1 month ago
SHOCKING SERVCE TO A LONG STANDNG CUSTOMER OF THIRTY YEARS.
Have been a customer for over 30 years. Was on the telephone with your customer care centre who kept me waiting for 25 minutes. to solve a simple issue.Whenwe. sent a letter of complaint with reference no. 216H4 I tried follow up this morning only to find out that there is no such reference number. Will someone please contact me urgently to resolve my issue as even my complaint per email is bogus. Thank you
159 replies
7 months ago
VERY POOR SERVICE
Very poor service. One at a least three occasions have had to beg for a token which I have paid for. You can send WhatsApp, live chat - no response. Unacceptable. The only reason I use them is when FNB is off line.
53 replies
14 months ago
BLOCKED MY PAYMENTS THEN BLOCKED MY ACCOUNT TO QUERY THEN BLOCKED COMPLAINTS AND HUNG ON FOR 9.41
BLOCKED PAYMENTS THEN BLOCKED MY ACCOUNT TO QUERY. WHAT SORT OF A BANK IS THIS? Phoned six times and blocked each time. How dare treat your customers like a child. Tried to phone complaints hung on for 8 and a half minutes. This is not the first time this has happened. Am furious.
142 replies
15 months ago
CAN’T OPEN A NEW ACCOUNT SO WHAT HOPE FOR FUTURE SERVICE.
Have been battling since 12.32 today until now 14.49. Either the “support” staff can’t read or they are not understanding the problem or both. If you respond to this message I will send you the trail of messages and hopefully it can be understood by management!
159 replies
19 months ago
SHOCKING CLIENT SERVICE
SHOCKING SERVICE FROM DISCOVERY BANK TOWARDS AN EXISTING CUSTOMER. Battling to get a credit card from DISCOVERY BANK. App**** twice even though am existing customer and being contacted to apply. Tried to log a complaint but receive message that only existing complaints will be handled from their mail box despite having spoken to a consultant. Your excuse regarding outstanding documentation is not acceptable. The accountants letter should be sufficient. Kindly contact me as am unable to send a complaint direct.
106 replies
26 months ago
YOUR ASSISTANCE IS TRULY APPRECIATED!
Resolved banking issue with my grateful thanks!
56 replies
26 months ago
WORST SERVICE EVER RECEIVED FROM A BANK
The worst banking service EVER. have eight accounts plus medical aid. On Saturday opened 5 investment accounts. Erroneosly funded too much inn one account and none in one opened. Have been continuously on the phone since last Saturday and again today. Was told had to pay a penalty for withdrawing an amount that was meant for another account. I cannot believe this. Last Saturday was advised there would not be a charge as there was a five day cooling off period. Would have gone to a branch to sort out if you had one! Am 73 years old and expected better understanding and service
112 replies
38 months ago
BREACH OF SECURITY ON THREE OF SIX ACCOUNTS
I have six accounts with investec - security has breached on three of them whereby my email address and all other details have been used by someone else. I therefore do not receive statements, renewals etc. It is not once this breach of security has occurred by three times. Each time am assured it won't happened again. I have tried twice to close all six accounts but they ignore all correspondence and refuse to close the accounts. Their attitude is arrogant. Do not bank with them if security on your accounts is important to you.
112 replies
42 months ago
Spent the whole morning of an on phone and emails trying to keep up with a simple query
A waterman pen was ordered and the delivery when I opened the pen cover there was no pen inside. I sent this query.Good day Thank you for your assistance. The parcels came at 08.11.2022 at 07:44 to my home. When I opened the box (which was well sealed and undamaged) the Waterman pen (it was not wrapped or sealed) there was no pen inside the box. There are fingerprints where the pen was. I have saved all the packaging for collection for further investigation. Attached are photos as requested. Sincerely, Lynne LF CHESHIRE Managing Director DENVEE INVESTMENTS (PTY) LTD (Established 1972) Gauteng Office:Suite 56,Shop 56, Farrarmere Square, Kei Road, Farrarmere, 1501 Benoni,Gauteng KZN Office: Suite 141,Shop 206A, 90 William Campbell Drive, La Luca Mall 4051 Kwa Zulu Natal (KZN) Website: www.denvee.co.za E.Mail: lynne@denvee.co.za On 08 Nov 2022, at 10:00, Naseefah.A (Takealot.com) <tal-reque/Users/User/Desktop/reduce photo size/IMG_5938.jpegst-responder_201706301357-zd@takealot.zendesk.com> wrote: They then just credited the REFILL for the pen and not the pen. I contacted takealot and had to start from the beginning with logging another complaint the refill was on order but not the pen? I cannot believe the inefficiency. Then I received this TAKEALOT (takealot.com) Nov 8, 2022, 13:44 GMT+2 This is only for the REFILL and not the Waterman PEN. Please resolve soonest. Regards LF Cheshire Managing Director DENVEE INVESTMENTS PTY LTD (esb.1972) Cellphone : 083 454 7856 Call Centre: 011 966 8121 International +27 11 966 8121 lynne@denvee.co.za Web: www.denvee.co.za Begin forwarded message: From: "takealot.com" <info@takealot.com> Date: 08 November 2022 at 13:34:15 SAST To: denvee@iafrica.com Subject: Takealot | Payment Confirmation | 117021738 Takealot | Payment Confirmation | 117021738 Takealot Logo Payment Confirmation Order Number: 117021738 Estimated Delivery Date: 2022-11-10 Hi Lynne, Thank you, we’ve received your payment for order 117021738. Your order is being processed and your estimated delivery date is Thursday, 10 November 2022. Once your order is ready to be delivered, you will receive an SMS notification confirming your scheduled delivery date. Manage Order Regards, The Takealot Team Order Details Deliver To: Mrs Lynne Cheshire 34 Ness Avenue Lakefield Benoni 1501 Estimated Delivery Date: Thursday, 10 November 2022 Delivery Method: Courier Items in this order 1 Waterman Ballpoint Refill - Medium Nib - Black Waterman Ballpoint Refill - Medium Nib - Black R 189.00 Subtotal: R 189.00 Shipping: R 0.00 Total: R 0.00 Manage Order Need help? Find the answer here My AccountOrder HistoryHelpDownload Mobile App Connect with usFacebookTwitter Safe Secure Online Shopping Naseefah.A (takealot.com) Nov 8, 2022, 13:31 GMT+2 Good Afternoon, Thank you for contacting Takealot.com Kindly note that a replacement order has been created for the waterman pen in black. Kindly advise to whether you have received the Waterman Allure Ball Pen - Pastel Blue Chrome Trim as well. I hope this helps. Kind Regards Naseefah.A Lynne Cheshire Nov 8, 2022, 11:07 GMT+2 Good day Thank you for your assistance. The parcels came at 08.11.2022 at 07:44 to my home. When I opened the box (which was well sealed and undamaged) the Waterman pen (it was not wrapped or sealed) there was no pen inside the box. There are fingerprints where the pen was. I have saved all the packaging for collection for further investigation. Attached are photos as requested. Sincerely, Lynne LF CHESHIRE Managing Director DENVEE INVESTMENTS (PTY) LTD (Established 1972) Gauteng Office:Suite 56,Shop 56, Farrarmere Square, Kei Road, Farrarmere, 1501 Benoni,Gauteng KZN Office: Suite 141,Shop 206A, 90 William Campbell Drive, La Luca Mall 4051 Kwa Zulu Natal (KZN) Website: www.denvee.co.za E.Mail: lynne@denvee.co.za Attachment(s) IMG_5938.jpeg IMG_5939.jpeg IMG_5941..jpeg IMG.jpeg IMG_5940.jpeg Naseefah.A (takealot.com) Nov 8, 2022, 10:00 GMT+2 Hi, Thank you for contacting Takealot.com First I would like to apologise to you, for us delivering the missing product to you. Kindly provide us with the following. The product bar code of the item you received (can be found on the item and/or the packaging) • A photo of the item you received and a photo of the bar code (if possible) Rest assured, provided we have the correct stock, you will still receive your suitable replacement. If however, we do not have stock, your Takealot profile will be credited accordingly. Should you have any further queries or need any further assistance please feel free to respond to this email or contact us Naseefah.A then this after the query was "resolved" Hi, Thank you for contacting Takealot.com Kindly confirm how many Takealot boxes you have received and if you received an item you did not order. I will be awaiting a response. Kind Regards Naseefah.A then from the beginning again ... Luthando.K (takealot.com) Nov 8, 2022, 14:26 GMT+2 Hi Lynne, Thank you for contacting Takealot.com. I have escalated your query to our warehouse and I will revert back to you as soon as I am provided with the necessary feedback. Should you have any further queries do not hesitate to contact us. Kind Regards, Luthando.K
0 replies
Review Distribution
5 Star
4 (13.793103448275861%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
23 (79.3103448275862%)