AG
Amit G
Active since Jan 2016
7
Reviews
0
Industries
Reviews
7 reviews28 months ago
Europcar ****mers at Cape Town International
I hired a car from Europcar at Cape Town international - Europcar - Beware the cars issued out have existing scratches and dents around the entire vehicle. The sales person issued the car with many comments on the issuing receipt and also requested to take pictures. Now its not possible to take so many pictures of so many scratches and dents across the car. Its not fit to give to any customer like that. Upon returning the car, this is where the **** starts - they hook you for all those scratches and dents and then lay a claim against your security deposit. This is unacceptable that customers get caught like this and try to call them - they dont answer and are very blase about the matter. They just want to blame you and charge you for their poor condition of vehicle in the first place. I would caution people not to ever use them and now i am nearly R4000 out of pocket due to their **** of receiving cars in.
0 replies
35 months ago
Solar Squared - no contact
Trying to get hold of Matt Rolston whom owns Solar squared. After seeing many reviews here on Solar squared I find myself in a similar situation and want to act fast rather than be too late. If any of the people can contact me on 0716092471 I would appreciate it as we could potentially share a similar case.
53 replies
81 months ago
Maxidor - poor turnaround time
Experienced the worst service from Maxidor Sandton together with their headoffice. We paid the deposit which was on the quote on the 22 Jul 2019. The order for gates and burglar bars was placed on 23 July 2019 by sales rep. Based on the interactions with the sales rep he mentioned they potentially turn the order around in a week which seemed attractive. They did manage to install part of the order on the 27 July but arriving almost 2 hrs later than the promised time and also partly installed on 3 Aug again arriving late. The main part of the order based on the head-office promise was supposed to be turned around within their 14 working days policy, i.e. 12 Aug. However i have learned that they actually messed up the order and it will only be made available on 16 Aug with installation hopefully on 17 Aug, which is now 18 working days and even this is not guaranteed. In terms of communication to customer with regard to expectations of lead-time to supply i believe Maxidor have failed dismally. They have no idea how customer service is actually done and a promise made according to their policy on invoice is in breach. I would like to request a refund on remaining work as i believe the company has contractually breached their obligation to deliver its product within it 14 working day turnaround time.
0 replies
91 months ago
Vodacom account incompetence at expense of customer
Vodacom customer service regarding my incorrect billing has taken over 1 month and yet to have a resolution due to sheer incompetence from call service and escalations to accounts departments. Number in question: ********** for a 20gig 4G bundle of which i signed a contract 2 years ago for R500 pm. Incorrect billing in Sept of R1000 and no resolution has been done in terms of doing the proper accounting of billing. Calls Logged: 1. 26 Sept Ref: 1- ********** ********** 2. 28 Sept Ref: 1- ********** ********** 3. 17 Oct Ref: 1- ********** ********** 4. 26 Oct Ref: 1- ********** ********** Accounting record reconciliation to solve is quite simple but accounts department, escalations and customer services department at Vodacom are completely incompetent. People at the call center cannot even communicate clearly nor can any cognitive logic prevails as i believe the competence is extremely low and poor. See below for the simple calculation on what vodacom owes but no one in the organization can do this and it is extremely frustration to deal with such incompetence. Charged 25 Sept = R 1,007.76 Charged 25 Oct = R 218.45 Owed to Voda 1 Sept = R 503.00 Owed to Voda 1 Oct = R 503.00 Total paid by customer = R 1,226.21 Total owed to Voda = R 1,006.00 Net Voda Owes customer = R 220.21 I would never own a contract with Vodacom if they willy nilly charge customers and cannot even resolve a simple query of incorrect billing from their side entirely.
315 replies
108 months ago
Extremely poor customer service and dishonest
<p>I replaced my iPhone 5s battery in the wefix store in Waterfall mall last week Sun (4 Jun) in the hope to have a battery that would last me at least a day. I had done a "while you wait" service and that was a further R200 surcharge which I didn't mind paying to get the phone back in 1hr. The lady at the front of store mentioned that if the battery goes "pap" I can go to any of the wefix stores as there is a 3 month warranty attached to it. This is also stated on the receipt which I thought was a fair deal. </p> <p>Having tried the phone out for a week the battery didn't even last 3hrs before discharging all the power. In fact the same day I started experiencing the problem but thought I would give it a week before I go into the store. So i visited the Fourways crossing store today (11 June) and that's where the real "magic" of South African customer service started. I explained the problem and obviously had the receipt and was told after they called the Waterfall store that due to it being a while you wait service, I do not qualify for the 3 month warranty. The very inexperienced trainee customer service rep at the front desk mentioned that it was their company policy, after asking another lady at the desk and a phone call to Waterfall mall store. Then after telling them that this is not what I was told last week; the Waterfall store rep told the fourways store rep I should bring it back to the Waterfall store. The fourways store customer service rep then says the phone was not under 24hr watch and that is why the 3 month warranty falls away. He said further that in 1 hr no one can check on the phone. I left in dismay.</p> <p> </p> <p>My obvious reaction is:</p> <p>1. I was told explicitly at the Waterfall mall that I could get the phone checked at any branch</p> <p>2. What's the point of having retail branches under the same banner of wefix if you cannot assist a customer at any store </p> <p>3. The receipt also does not reflect the said company policy - it does say a 3 month warranty applies </p> <p>4. 24 hrs watch - you must be really joking - this is not an emergency room </p> <p> </p> <p>In all honesty the level of intellect and any basic cognitive ability of the customer service rep I was dealing with today at the fourways and Waterfall store on the phone is to be questioned, but it does not matter really, as I have grown accustomed to the South African customer service "magic".</p> <p> </p> <p>Wefix is obviously a store I would never do any business with in the future. Completely unprofessional and dishonest in their business dealings. </p>
56 replies
116 months ago
Devious Data charges despite call limit on
<p>Vodacom have really outdone themselves with their data bundle contracts and ripping clients off. I have a 20gig Vodacom 3G router option that I pay R499 pm for with a soft lock of R100 limit. </p> <p>I was told that if you have a limit set your bill will never be more than R600 in essence which sounds fantastic as I can manage my data usage with that as the Vodacom app on mobile and iPad is useless (even testimony with employees in Fourways Vodacom store admit their app is useless). </p> <p>Today I receive a debit order for R3100 for the 3G bundle even though I have a soft lock call limit of R100 on the phone. So I called in the account queries and they show that yes I do have the limit on but if I am busy on the Internet the call limit does not lock but instead waits until I am finished then stops it. In my honest opinion this is far the worst service or call limit protection for customers have on data. Vodacom is actually robbing clients and not spending time explaining this to customers that their call limit does not actually work towards customer favor but instead their own. This is absolutely ridiculous and unethical that a company can do this to customers. </p> <p>I requested from the call center agent that I speak with her manager as she could not help me. The call center agent said the manager will call back as soon as he is off another call but I am yet to receive the call back. The agent was rude and just put the call down which directed to me a voice operated customer feedback service which I had to rate. I called again and had a 1 hr hold and enquire session which the agent could only give me resolution of taking my call to the specialist who will come back to me in 2 days time: ref number: 1- ********** 9503</p> <p> </p> <p>I have 2 contracts with Vodacom and unfortunately I renewed one a month ago which means I have to go through 2 years of robbery however the other contract will be discontinued come 1 Dec. </p> <p>Vodacom are truly robbing people with excessive charges and devious call limit settings. I am appalled that you are still in business operating in such a manner. </p>
106 replies
125 months ago
Priority Pass Billed for expired card
Priority pass Card - Email<br> After checking my cheque card statement and I received a deduction of R2560 for 6 international visits which was done in Nov 2015. I did not receive any communication that this service was stopped nor was the priority card pass was cancelled. How can you send notification hoping that everyone would get the email then not stop the priority pass card. As a bank you must receive acknowledgement from the customer that email of this nature was received or at least stop the Priority Pass Card account. <br> <br> This is completely unacceptable as I was only told in Dec 2015 in Bidvest lounge OR Tambo that the card does not work anymore. I cannot bear all these costs due to non-cancellation of the card by ABSA bank. If ABSA moved to Dragon pass in September then they should have cancelled the Priority pass card as a safety measure for customers. This is not ethical business practice for their customers.<br> <br> This must be resolved as I cannot pay this amount for 6 visits thinking that it was part of the Private Banking package. <br> <br> Completely disgusted with ABSA Private Bank service. Also havent recieved a response since first week Jan 2016<br>
75 replies
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6 (85.71428571428571%)