WM
Wikus M
Active since Feb 2016
11
Reviews
0
Industries
Reviews
11 reviews46 months ago
**** poor service
Would not recommend. Abysmal service with prices ever increasing while portion sizes keep declining. Pizza was burnt and waiter only came every 30 minutes. Comparing against where they were 2 years ago, this place is heading down faster than the ANC government.
0 replies
70 months ago
Ocean Basket (Waverley) bad!
Went to Ocean Basket in Waverley to celebrate a friend’s birthday. Our waiter got the order wrong. 3 times. When the food came it was cold and very oily. 2 orders were still wrong and once they finally they too, were cold. The waiter forgot to add 2 meals to the bill and the manager didn’t even bother to ask how everything is going, even though we were the only table they were serving. I spent the night throwing up fish. I would not recommend this place to my worst enemy. How they won best ocean basket for 2015 and 2016 is beneath me.
0 replies
104 months ago
Horrendous service from telkom once again.
I think this is my 5th complaint on hellopeter.com about telkom this year. This time I tried to go down the Facebook path since they are relatively active on there (I used to call them but then you wait for 30 minutes+ on the phone just for them to pick up). All I did was waste my time. Not only did they not respond to me, they responded on someone else's comment on my post, completely ignoring my issue (see attached images). There was an issue with a cable and every telkom user was cut off from the network for about half a day. Fine, that is understandable. Things like this happen and the contract allows for a certain amount of downtime. After the issue has been resolved however, I did a speedtest (see attached images) and it was slower than an asthmatic snail. Seriously, I had a better connection in 2003. Bear in mind that this is a LTE connection which averages 20Mbps download speed during the day so I'm getting around 2% of my normal speed. Yes, I understand that there was an issue with a cable in Centurion on Thursday 21 September 2017. Yes I know that the contract allows for downtime and that is understandable. My issue is that I used one of their channels to report my problem after which they flat out ignored it. After posting again I finally got a response via a direct message. I would love to include that message in here but at the moment my internet is too slow to load it so that I can take a screenshot. It went something along the line of "We are sorry for the inconvenience, our technical team is investigating." This was on Friday. By the way, this is a copypaste message that they try to comment on all posts. One guy actually said thanks for resolving the issue after which they said posted the same message (see attached pictures). Surprise surprise, the issue has not been resolved yet otherwise I would not be writing this review would I? So I received another message on Facebook last night (Saturday) with a step-by-step guide on how to resolve my issue. The previous message requested me to send the affected number, model number of the router etc. so they can try to solve the issue. The step-by-step guide did not make any sense at all since the UI they described there was completely different from the one I had in front of me (they have the model number so their guide should be applicable to me right?). I am now writing this review because I'm damn fed up with this service. Maybe, just maybe, someone will see this and I can at least get an answer on whether or not this issue will ever be fixed. At least then I know what to expect and I can do something about it. I'm paying R800 for this service and I expect it to work. Otherwise what am I paying for? For any Telkom employee reading this, I'm putting the account details down below: Account holder: PWW Meijer ID number: ********** 047081 Affected number: ********** 883 Device used: B315s-93 Contact number: ********** 416 Alternative contact number: ********** 653 Call me if you need the physical address. I will probably send another one of these in a month or so. Bye. Wikus
122 replies
104 months ago
Great service and on-time delivery
I ordered drinking glasses from takealot about a week ago. The order said that it would only arrive in a week's time because they did not have stock at that moment. Que the next day and I get a confirmation in the morning that my product will be delivered later that day. I was not going to be home when they wanted to deliver to I arranged for it to be delivered to my neighbor. No problem at all. Would definitely use them for my future online shopping.
0 replies
108 months ago
Bad service. Once again.
<p>Ok so I understand that I made a late payment. I was paid late last month and made a call to you saying that I will pay my LTE contract and the penalty from the debit order as soon as I get paid. I have made this arrangement in the past as well. I even paid a month in advance in order to avoid this happening again.</p> <p>But telling me my service will only be reconnected in 8-10 working days? In this day and age? Are you sending a someone on horseback to the bank to find out if a payment has been made? We're not living in the middle ages anymore. I even opened an account at ABSA to make sure the payment goes through on the day of payment. A company who's aim is to keep people connected can't connect properly between departments? </p> <p>Am I supposed to pay for the days that I'm not connected? </p> <p>R799/30 days = R26.63 per day</p> <p>(14 days)*(R26.63 per day) = R372.86</p> <p>R799-R372.86 = R426.14</p> <p>So I am would like to propose that we deduct R372.86 from this month's payment since I'm not getting service delivery for that money.</p> <p>Like I said, I know I'm at fault here but I made an arrangement because I knew that this would happen, however, the fact that it can't be communicated to the right department just reflects the ability of your company to work effectively. I think the only mistake I made was, once again, to put my faith in your service.</p> <p>If you have any other suggestions, please contact me on the email address connected to this account or call me on ********** 416</p>
280 replies
110 months ago
Discontinued service due to poor communication
<p>Telkom LTE service disconnected, AGAIN!</p> <p>My telkom service was disconnected in the first week of March due to the fact I did not pay a penalty fee that I got because the debit order did not go through which is fair, since I did not have enough money in my account at the time. However, I did pay it in cash at the telkom shop in menlyn the following day. I still get that I have to pay a penalty fee, however, I was never invoiced for this penalty so, as normal people do, I paid the amount that I was invoiced for. When I called them to ask why I am disconnected, they explained the whole story about the penalty fee and I asked why I was not invoiced for it. Their response was that they are not allowed to put the penalty fee on the invoice. Obviously my question was how am I supposed to know how much I am supposed to pay for the penalty if I do not get invoiced for it? Isn't that how a busines works? You receive an invoice, you pay for said invoice and the deal is done. Well apparently not. Eventually my service got turned back on and everything was fine. I received the next invoice (which is due for 5 April) which included the penalty fee like I asked (how that happened no one knows since they are not "allowed to include the penalty in the invoice"). Keep in mind that I was very cool and polite back then.</p> <p>Which brings us to today. My internet has been off for the past week now (since the 29th of March) "because I have not paid my penalty fee". A debit order of R1200 went off this morning which includes the penalty fee, however, my internet is still off. So I called the beloved telkom customer care line again (I swear I'm on the phone more with them than my girlfriend), after which they told me to call their debt collecting agency "nudebt". Nudebt is supposed to send a proof of payment to telkom before they can turn my service back on again AFTER 7 to 14 working days. This means that I am paying a month's subscription fee for maybe a week of service? Good job guys! Anyways, I call nudebt, give them my ID number only to find out that I am not on their system at all. So I call telkom again and they say that nudebt must have made a mistake and I should call them again, which I did (just to double check), only to receive the same message again.</p> <p>At this point I have no idea what to do. My job requires me to submit content to the internet daily. My mobile data for the month is finished. I can't keep on hogging on my friend's internet so if anyone reads this and are maybe able to help (thanks in advance), here are my account details:</p> <p>ID: ********** 047081</p> <p>Ref no. ********** 14</p> <p>Proof of debit order going through: https://imgur.com/a/tsURM</p>
56 replies
116 months ago
Terrible service with Telkom LTE
<p>Every day at exactly 21:00 pm my internet connection slows down to speeds I didn't even experience back when we had dial-up. Sure the speed is decent during the day averaging at around 10MBps, however, this product is advertised to have speeds of up to 90MBps. Here is the exact fine print from the website: [Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination]. It does not say that speeds will vary based on time, however, I can see how that may be a problem. The thing is, I live in a suburban area, where I would not expect the speeds to be slow. I live 300m from a ginormous Telkom tower that has just been upgraded a few weeks ago, however, at the moment I pay R800 per month for subpar, inconsistent internet service. Now I understand that traffic may go up at night but my internet goes prehistoric on me the moment the clock strikes 9.</p> <p>Not a minute earlier, not a minute later. Exactly 9.</p> <p> </p> <p>Every.</p> <p>Single.</p> <p>Night.</p> <p> </p> <p>Do you want to tell me that every person in my area decides to use the internet at 9 every night?</p> <p>I would, at the least, like someone to contact me to explain to me exactly what it is that I'm paying R800 per month for because at the moment I have no idea. I'm at work during the day. Between 7 and 10 is when I would like to use the internet, however, this poor product from Telkom does not allow that. I would not advise anyone to buy this product at least until you are sure Telkom can take care of this issue. All of my friends who bought this product are all experiencing the same issue, so I'm positive that it is not only me that is affected.</p>
53 replies
124 months ago
No customer feedback
After submitting a complaint I get sent an email including this:<br> <br> You will be sent a Customer Feedback email 54-hours (excl. weekends) after your report appeared on the site, asking you to evaluate how well Telkom responded.<br> <br> I have submitted 3 complaints this year and haven't received a single one of these customer feedback emails that you are talking about.<br> <br> Thanks<br> Wikus Meijer
75 replies
124 months ago
Still no feedback
After my last complaint, Telkom responded with the following message: <br> \Hello Wikusmeijer,<br> <br> We sorry for the inconveniece caused.<br> We will follow up with our mobile team and have a consultant contact you.<br> <br> Regards<br> Telkom Social Media Team.\"<br> <br> This has been my third complaint about this issue and I have still not been contacted yet.<br> Let me make this easy for you. Contact me at 0711312416. <br> I'm busy on thurdays between 1 and 3. <br> I'm free from fridays to mondays, <br> I'm busy on tuesdays from 1 to 3 <br> I'm busy on wednesdays from 10 to 1. <br> Please let me know if I can make it any easier for you to contact me.<br> <br> Wikus Meijer<br> xoxo"
75 replies
124 months ago
Still no response from telkom
A little more than a week ago I submitted a complaint regarding the delivery of my LTE device which I applied for over 2 months ago. You were very quick to respond to the complaint and say that I will be contacted as soon as possible so that the problem could be resolved, however the promise was never kept. I was also told that the devices are out of stock and they will be delivered as soon as new stock arrived. My neighbor applied for Telkom LTE last week Thursday and received his device yesterday. Please explain to me how this works! It seems to me that the go to response to complaints like this is to just say that you are out of stock and shove the complaint under the table? Feel free to contact me via email or call me on my cell after 2PM.
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (36.36363636363637%)
1 Star
6 (54.54545454545455%)