EM
Esmarie M
Active since Feb 2016
7
Reviews
0
Industries
Reviews
7 reviews44 months ago
MTN are stealing my money
I have send a message and logged a complain more than a week ago. I have not heard anything from them. I am paying for a contract that I cancelled and when you phone they put you through from one to another and the problem don't get resolved. They are stealing my money!
0 replies
44 months ago
ilegal upgrade
I am desperately seeking assistance. In July I received a call from MTN. The lady said the MTN packages are changing and they need to change my package. I said I did not want to change anything, but she said I don't have a choice as the packages change. Then on the 12th of July I received documents that upgraded my packages after I said I don't want to do it. I phoned MTN customer services on 12 July at 13:56. The lady that assisted me adjusted my packages to the originals and I requested that she cancel my contract for 063 492 5344 as this is just a sim card that I have never used. Yesterday I received my bill for this month and all 3 my packages have been upgraded and the contract that I have canceled is also upgraded. I DID NOT UPGRADE. I did not receive a new handset or anything. I don't want to upgrade without a new handset, I did not get the option to do that and are very upset. I have been for years at MTN and feel that I was misled and scammed into upgrading the packages. I called the customer services yesterday at 15:00 and was in line for 22 minutes and then the lady that assisted me, put me through to maintenance and damage, this gentleman put me back to retention and this lady transferred me to mobile plus and nobody helped me. Please can you urgently assist me. 1. I did not upgrade my numbers 2. I canceled 063 495 5344 - I cannot afford a new contract. 3. I have 2 contracts that I want to keep, but not upgraded as I want to do this when I need a new phone.
0 replies
46 months ago
MTN stole my upgrade
MTN phoned me non stop to change my contract and I did not want to do it. Now they have applied for a new contract on my behalf and I lost my upgrade and when you phone them you hold on for hours
134 replies
49 months ago
Good job Rietvlei Nature Reserve Receptionist
We have been going to the reserve for a few years. I must compliment the lady at receptionist. She is always friendly and helpful. Even through the pandemic she was always very friendly and I would like to compliment her on a job well done.
0 replies
59 months ago
FNB Bad service
I opened an account at FNB in March, I was unable to use the internet banking, I had to go to a branch. I am a teacher and my time is limited. I went to Irene Mall, the lady assisted me to set up a password and login. She could not assist with IN contact, I had to phone them. They were not able to assist over the phone. I went to Woodlands, got IN contact and logged in to fine my account is R500 in arrears. I haven't used the account 1 day. It is bank cost, but I could not get into the account. The lady suggest I downgrade to saving account. They said they will send an e-mail, up to today I am still struggling to downgrade the account and the bank cost keep on rising in an account I haven't used once.!
53 replies
116 months ago
Strugling with claim
<p>I have submitted a claim on 6/9 ref ********** 617 and spoke to Roxy Pearson on 9/9. She informed me that the invoice had the incorrect codes. I resubmitted the claim again on 9/9 with the correct invoice, report from Discovery and receipt. I phoned on 15/9 to follow up and got the same message that the codes was incorrect. I resubmitted the claim on 21/9: Ref ********** 721. My consultant also send the claim to Desire Diedericks on 21/9: Ref ********** 233. She replied that the codes is incorrect. Today Discovery phoned me and said the codes is still incorrect although I had a copy of the invoice in my hands with the correct codes. I requested a new invoice again from the docter and submitted it again today 27/9: Ref ********** 664. I think it is inacceptable as a second claim for 8/9/2016 has already been paid on 21/09. I don't know what else to do to get this claim paid.</p>
106 replies
124 months ago
Vodacom steals
I upgraded a data contract for the following deal: R149 for 3gigs and R270 for the laptop, they add up to R419.00 on the 19th of November 2015. I have a copy of a signed contract that states that the data must be capped, e-mail confirming it is a top up and are unable to go over the limit. Yesterday Vodacom deducted R7790 from my account and now the credit department wants proof of my deal. Customer services don't know how this happens, but now I have now salary and all my debit orders is reversing. How do you fight these people, my part of the contract is correct, and they are not prepare to do there part
150 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)