MC
Makhense C
Active since Feb 2016
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Appreciation for Elmien De Wet
I would like to extend my sincere gratitude to Elmien De Wet for her outstanding assistance with my bond preapproval process. Her guidance was clear, professional, and incredibly helpful. She made the entire experience smooth by explaining the requirements thoroughly and ensuring I understood each step of the application. Thank you, Elmien, for your support and dedication!
53 replies
16 months ago
I ordered a vancouver bedframe with them
I ordered a vancouver bedframe with them. The delivery service provider has not been making the delivery and they just keep making promises that it eill be delivered and they never do. I went to cielo they could not also help me the one guy was even walking away from me and said am talking over him while he had passed omised to call me on Tuesday to ensure the delivery is made. He confirmed that they do not have a recourse for cases like this that I have to call head office myself
56 replies
16 months ago
Always making promises to deliver my goods and they never do
Always making promises to deliver my goods and they never do. They lie everyday you call in to follow up on your order
0 replies
17 months ago
Would like to send a...
Would like to send a high five 🖐️ to Zelia for her exceptional assistance with santam insurance quotes
56 replies
71 months ago
Fiber Lines down for more over 2 days and No assistance
Our Fiber lines have been broken since the 26th June in my complex and call was logged on Friday mid day. today its Monday we have been calling since then and we are told that it will take 48 hrs for a technician to be assigned. it has been more than 48 hours and a technician will only be assigned on Tuesday. the Frustrating part is that some call center agents say they do not see any issues they see us as connected and make us go through a troubleshooting process even when I explained that am not the only affected customer. some agents confirmed that they see about 8 other customers in the complex have been down for more than 72 Hours and nothing is being done except to promise to escalate the issue. this is frustrating and I am sure we will still be liable to pay for the whole month even for days that there was no usage.
105 replies
71 months ago
technicians broke internet and have excuses when instaling a new line
these company manages the technical aspect of out fiber connection in our complex and on Friday 26th June there was a new installation on one of the units which we suspect could have affected some of the existing users. when we raised the line being down with the technicians that were on site they said before they leave it would be resolved. they left and our lines were still down. we then logged calls with vodacom and even explaining the scenario they still insisted making me go through the trouble shooting process. on Monday we tried to follow up on the issues we even had to liaise with the unit that was having a new installation and the technician sent defending messages and said that he did not break the lines that the issue was with the DFA feeder and that he was not a chancer and that it was a coincidence. surprisingly the lines went down as they worked on the feeder on our block and not sure what they were doing as the other block has its own feeder. the excuses and lack of urgency are very upsetting
0 replies
88 months ago
Unfinished Fibre Installation
I applied for Vodacom Fibre via the onlime Portal on the 19th of Dec 2019 and got a Quote and mail stating thag the sale Dept would call me to further the matter and this was my 3rd online attempt i had done others 2 weeks earlier. At the end of the day I decided to go into a store where I found they do not handle such as the store Ghe guy at the store gave me contacts and I then sent a mail to fixedline mail address. An agent called me and promised to send forms which I only managed to receive by almost 14:00 that afternoon after following up. Filled in the forms and sent it back and finally Got a mail with an SO where I had to go online and choose a date. I chose 2 Jan 2018 as I wouls still be on leave. The day came and no one came and no communication whatsoever I called it to find out and I was told that there was nothing scheduled for me or if anyone from the “scheduling department” called me and I need to understand that they are working with a skeletal team as it was still festive season. An SR was logged and finally an appointment was scheduled. We had a 12:30 AP where i had to ask from work and rush home, the engineer only arribed 2hours later did the installation but we found that there was no light coming in from the already installed infrastructure outside. He told me he has logged a call with the Maintenance team and they should come within 2days. No one came until i Had to call in again and they wanted the SR no which when i asked the engineer he did not have. From the callcentre they found the SR raised previously for installation and they refused to raise a new wiyh reason that it will take longer . They used yhe same SR and updated with the current update. I had to call again amd reason always nothing scheduled amd nothing they can do for me only to escalate issue and no one further i can talk to Finally i was scheduled and the engineer ms came and could not fix the issue the following friday they asked if the can come back on Saturday. An AP was made for 15:00 and they only arrived at 18:45 without communicating that they will arrive late. They could not fix anything with reason that somewhere along the way the signal or light is getting lost amd that yhey need drawings from the Project manager to do the analysis Since then nothing has happened I have to call in every 2nd day to follow up. Same update everyday i just get told we have esaclted the issue for you. My highlight was when I decided to call Liana van der Westhuizen to see if she can help. She sound compassionate and ask that I send a mail on the 24th Jan. i then realised it was a way for her to dismiss me on the phone she never responded to my mail Then i got a mail to say that my fibre is active amd i need to do a survey and rate my experience, really? I then googled to see the reviews amd realised other customers are experiencing the same and I realised thats how They operate amd pushing accountability around to either the scheduling department or the installation department or the contracted company
210 replies
123 months ago
will I ever be refunded
I bought a TV stand unit which on delivery it was broken. I reported the matter and then found out that it was a discontinued Item, I was then promised an exchange and it never happened till I had to ask for a refund.<br> <br> the process has been taking long and was told it will only be processed after the broken unit has been collected from my house, an appointment was made to pick up the unit but the delivery people did not pitch at the agreed time.<br> <br> another collection appointment was made and the unit was collected on 17 January and it was promised my refund would reflect on a Saturday it is now Wednesday and there is still nothing paid to me.<br> <br> can I please have this resolved. this matter has been dragging since 02 February. I am very dissatisfied with the level of service provided
75 replies
124 months ago
BROKEN GOODS DELIVERED AND BAD SERVICE
I am disappointed that they provided me with broken Goods, the exchange process is too complex let alone the refund process as I bought the goods for cash. there is limited feedback to the customer feedback and No commitment on the turn around time to resolve the issue. am told it might take 3 weeks to for them to come and pick up the broken TV unit
75 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
5 (55.55555555555556%)