TM
Tony M
Active since Feb 2016
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Force 2nd hand item onto customer after new item was bought online.
I bought a pair of Philips W-L BT Headphones TAPH805BK online on 20/01/2025. Received item on 23/01/2025. I am totally unhappy with the purchase due to the following reasons: 1 - I opened the Headphones Box and noticed that the security tape on the box was cut. 2 - Upon inspection of the headphones I noticed that the leather on the top part was peeling off. I immediately suspected that this headphones was not new. Inside the box (underneath the pouch) I found a delivery note to a Mr N Brown. The cellnr of Mr Brown was also on this delivery note. I contacted Mr Brown and he confirmed that he returned this headphones in January 2025 due to the peeling of the leather when he was informed that the item need to be send to the supplier. I returned the item to our local branch of Incredible Connection with all documentation. I indicated to the staff that I am not interested in a refund but want a new headset. A week later I received a phonecall from Incredible Connection indicating that they cannot find a new set as replacement. I indicated that the least I expect is an other model if that is the case. The original price of the headset was R1999 but on +more it was on sale for R899. I paid for the quality of R1999 and expect a replacement of the same quality (R1999) whether I paid R899 or not. On 12/02/2025 I received a sms with a repair nr. So Incredible Connection is just pushing forward in this disgusting and dishonest manner. Shame on you!!! To send a returned item when a new item is bought is highly unprofessional and dishonest. Disgracefull conduct.
0 replies
24 months ago
Terribly slow home internet
Only reason I give a 2 is because I am very happy with Vodacom in general. I am on the 100mbps home internet LTE. For the past week+ I get speeds of around 6/7mbps IF I AM LUCKY! Problem is definately not on my side since a friend of mine who stay 400m from me is having the same problem. To send a simple whatsapp message take up to 20seconds. Come on Vodacom. Get your act together. If I only pay 6/7% of my bill you will obviously be unhappy and take legal steps...what is different in my situation receiving 6/7% of the speed?
106 replies
37 months ago
**** Courier Company
**** delivery company. Used by another **** company Antminer SA. Even supply you with **** delivery note where your items were received. This Company take all your customsfees and insurance fees. Will hunt them down even if it is the last thing I ever do.
0 replies
37 months ago
****mer
Not even worth the 1 star. ****mer. Stay away or you will end up losing money like I did. Also make use of Excess International for shipping. Both ******* and ****mers.
53 replies
77 months ago
Vodacom unable to fix problem on their side
On 1 of my contract phones I can only receive calls and cannot make calls. Pay R175/month for airtime that I cannot use. Phoned the call centre from my other phone and spend about 40 minutes with the Vodacom representative to try and solve my problem. Was informed that all seems to be fine on their side. The lady informed me to give it 24 hours and it should be fixed. Result? 24 hours later still the same. Today, 2019/12/12, I went to the Vodashop in Greenacres and the lady there also checked on the system and could not assist. She requested that I phone the Call Centre again which I did. Again spending 30 minutes + the lady eventually informed me to do a sim swop which I did. Left simcard out of phone for the required period, put it in the phone...problem still the same!! I basically wasted my money to do a sim swop since the problem is NOT solved. I honestly don't feel like spending another hour on the phone with Vodacom in order for them to fix this. What must I do next?
183 replies
123 months ago
FNB - How can we NOT help you?
Inmates in Correctional Centres have products at FNB. Some of them are in need of funds in their accounts to give to their children but due to Government Legislation they cannot visit a FNB Branch in person. As an DCS Official working directly with these type of complaints I visited FNB Newton Park as well as Metlife (even worse). \We don't have the capacity to assist\". THEN WHO CAN ASSIST??? Their money is good enough for you but you cannot send an FNB Official to visit the Correctional Centre to assist them? Talking of passing the buck. The fact that they are in prison doesn't mean that they are no longer customers of FNB!!! Quite strange that some of the other banks assist us by visiting the Correctional Centre. Why not FNB??? Their motto of \"How can we help you\" is one big lie. They should change it to \"How can we NOT help you\"."
75 replies
123 months ago
Plain rude. Terrible attitude.Disgrace to Company.
I fitted Xenon bulbs to my car. 1st it was fitted wrong. Went back. Fitted right. Noticed immediately 1 of the bulbs was busy fusing.Salesman brought replacement bulb (which we later learned were an incorrect bulb). It was fitted.My brights were not set right. Went back again. Eventually the workshop employee managed to set the lights.He mentioned to me that the 2 bulbs were different (one had a blue shine and the other 1 white). It became apparent that an incorrect replacement bulb was given by the salesman and therefore fitted.The workshop employee went to the Autostyling Shop and explained to them.The owner (suppose he is the owner because he acts like he is) followed him downstairs to the workshop. He started yelling at me that he don't get any guarantees on bulbs and that he \looses\" R400 as if I did something wrong. He instructed the workshop employee to exchange the current bulbs with the new set he brought down. \"This is the last time I am going to replace bulbs on your car. I don't get any guarantees on it. If it blows again it is your car\"...again in a raised voice. He is a disgrace to the Autostyling franchise. Will discourage everybody from dealing there again."
75 replies
123 months ago
Plain rude. Terrible attitude.Disgrace to Company.
I fitted Xenon bulbs to my car. 1st it was fitted wrong. Went back. Fitted right. Noticed immediately 1 of the bulbs was busy fusing.Salesman brought replacement bulb (which we later learned were an incorrect bulb). It was fitted.My brights were not set right. Went back again. Eventually the workshop employee managed to set the lights.He mentioned to me that the 2 bulbs were different (one had a blue shine and the other 1 white). It became apparent that an incorrect replacement bulb was given by the salesman and therefore fitted.The workshop employee went to the Autostyling Shop and explained to them.The owner (suppose he is the owner because he acts like he is) followed him downstairs to the workshop. He started yelling at me that he don't get any guarantees on bulbs and that he \looses\" R400 as if I did something wrong. He instructed the workshop employee to exchange the current bulbs with the new set he brought down. \"This is the last time I am going to replace bulbs on your car. I don't get any guarantees on it. If it blows again it is your car\"...again in a raised voice. He is a disgrace to the Autostyling franchise. Will discourage everybody from dealing there again"
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (50%)
1 Star
4 (50%)