CP
Chantal P
Active since Mar 2016
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
#refusal to honour T & C of OEM Warranty clause
Shocking service from Nissan SA. We changed the tyre/s on my son's vehicle and when taking the wheels off, Tiger Wheel and Tyre highlighted us to a bolt that had stripped. The vehicle is only 2 years old with less than 30 000 km on the odo. The only people that have ever worked on my vehicle are Nissan approved workshops, specifically Nissan Northcliff who is subsequently closed down. We took the vehicle to Nissan Randburg who then advised us that the drum is also damaged. The only person/s that could have caused any damage to the vehicle is Nissan Northcliff as they are the only workshop that has worked on my son's vehicle. I have been escalating this matter since December and cannot get a supervisor and/or managed to call me back. They have now come back and said that there is inconclusive evidence as to what caused the damage. I then asked them how did these components get damaged as I now sit with this and have already paid out R 1500 to get the damaged bolt fixed. The vehicle is still within its OEM service plan and warranty. Whilst the component may not be covered, defective workmanship is as long as certain criteria is adhered to which we have done. They keep pushing back to Tiger Wheel and Tyre who highlighted us to the issue when taking the tyre OFF not putting it back. Nissan Randburg confirmed the damage to the drum. They REFUSE to acknowledge that one of their approved OEM workshops damaged my vehicle and REFUSE to honour their defective workmanship clause within the OEM Warranty wording. Typical, all lip service and no action. I have to continually follow up and chase this only to have them negate their responsiblity. Their managers have not been available since December? How do you run a business in this manner!
112 replies
6 months ago
Shocking Service | Refusal by branches and H/O to resolve
#Shockingservice I bought a bracelet from their Randpark Ridge Branch which cost me over R 1300. The bracelet broke, so they sent me to Sandton to replace the bracelet. It broke again in the same place. Randpark Ridge sent it in for repairs only to have it break AGAIN in the very same place. I then took it to Cresta to send in to repair yet again and they wanted to charge me R 800 to fix what is clearly a defective product. R 800 ??? Here is the kicker, the bracelet is now on sale for R 600! I then logged a complaint at their headoffice who assured me that it would be sorted out by the relevant branch. I took it back to Randpark Ridge who now REFUSE to assist and/or want to charge me for the repair. They are also arguing with me about what their headoffice instructed them to do. Do they offer to call H/O, of course not. I then tried to escalate again to the H/O who are deleting my mails without reading them! Your message To: Retail Operations Hub Customer Support Subject: RE: CS-3069651 Resolved by TFG Retail Operations Hub |Matter is NOT resolved ~?~?~?~? Sent: Friday, 03 October 2025 15:32:04 (UTC+00:00) Monrovia, Reykjavik was deleted without being read on Friday, 03 October 2025 15:32:27 (UTC+00:00) This is disgusting service and bare minimum, they should replace the bracelet or fix it FOC. Not holding my breathe for a response!
0 replies
17 months ago
SHOCKING COMPANY : ABSOLUTE CIRCUS! NOT ONE INTELLIGENT PERSON IN THE BUILDING
I have had the MOST shocking experience with them. I have a complaint that is now going on for almost a year. They have listed incorrect missed payment for Game and FNB and despite sending them communication from both FNB and GAME, they REFUSE to remove the incorrectly listed data. The one month according to them I missed 13 payments to FNB. This is not EVEN POSSIBLE. I am dealing with a Laura De Carvalho who REFUSES to escalate my complaint to Management. Experian blames Clearscore, ClearScore blames Experian it is a CIRCUS! I have tried to log a complaint at the NCR and they also will NOT assist. If anyone has had any luck at this please advise how I sort this out. It is shocking beyond comprehension that these entities are permitted to list incorrect and/or false data and that there are no consequences. @NCR I hold you accountable as well!
0 replies
17 months ago
Inability to LISTEN and resolve a complaint/query and escalation
Shocking experience with Mobicred. I asked that my account be reset in September already which they have not done. When I called in today, I was squawked at by the CS agent who insisted that I had re-locked the account which I never did. She refused to ACTUALLY listen to me and preferred to bark orders at me. I then emailed them for assistance only to receive a Password reset email on an account which they have LOCKED! The insanity of simply trying to get someone with some intelligence to assist me is appearing to be an impossible task.
112 replies
20 months ago
#*********** staff #shocking service #refusal to rectify their error
I have a LG washing machine that was rusted internally. After much backwards and forwards (and insane excuses from LG like I did not wipe down the machine post wash) they agreed to replace the internal components. I also paid to have the inlet pipe fixed which was spraying water inside the machine potentially leading to the rust. The technician left the plastic on all the internal components. LG are now telling me that this is fine and that it is my fault that the machine smells because I am not cleaning the soap dispenser correctly (an image was sent post wash to show them there is water in the soap dispenser slot). I am well aware this must be cleaned post wash. They are also saying the plastic on the internal components is fine despite all research saying that this is not the case and can potentially cause the machine to overheat, cause performance issues, release toxic chemical and there would be an odour from the melting plastic. This repair was not done according to the manufacturer specifications and can damage the machine further. I was advised that I must pay to have a technician come out t there is no guarantee for the repair to the inlet pipe. Further to this, their Service Director / Jason Jeong agrees with their findings, clearly, he is ill appointed. Mind Blowing!
212 replies
27 months ago
Contravention of Legislation | Harassment | Threatening | Non-communicative
This must be one of the worst ethically run companies in the country. They send out threatening legal letters, refuse to give contact details, in fact they specifically state " We regret that we are not always able to phone you or to take your call or to respond immediately to your communications" yet give YOU three days to respond. All of this is done in blatant contravention of legislation. How are they allowed to continue to operate in this manner and why has nothing been done about the conduct? As for FNB, I no longer have the words to describe their conduct in this matter!
0 replies
123 months ago
M & F specified ALL risks = LIMITED risks
I insured my laptop (worth R 22 000 ) with M & F under the Specified ALL risk section of my policy. As a laptop is a \mobile\" device and being an area manager was then the unfortunate victim of \"alarm blocking/jamming\". Upon submitting my claim to M & F I was then informed that as per their policy wording (which I never received) there was an exclusion of \"visible forcible entry\" being a criteria in order to get my claim paid out. 90% of vehicle theft's occur when your vehicle's alarm is jammed. They do not specifically \"exclude\" this form of theft from either their policy wording. Had M & F FULLY DISCLOSED this exclusion, I would have insured my laptop with another Insurer that either offered a waiver in the form of a higher premium (HOLLARD) or included this form of theft. <br> Originally M & F said they would pay me out 75% of the value of my laptop. The claims agent (Tshepiso Simelane) himself could not even understand M & F's own wording, as this person could not even accurately calculate the excess. Once I complained, M & F reduced my payment to R 10 000. My mails to them go unanswered and despite the instruction from the Ombud, make no attempt at resolution!"
75 replies
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2 Star
1 (14.285714285714286%)
1 Star
6 (85.71428571428571%)