AC
AC C
Active since Mar 2016
11
Reviews
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Reviews
11 reviews2 months ago
Wonderful service by a Call Centre Agent.
It's becoming rare these days to speak with people in customer services telephonically that still has a smile in their voice. Mawethu brings a smile. He's professional, very knowledgeable and it's clear that he knows his job. Thanks for your help Mawethu, much appreciated!
0 replies
2 months ago
Great customer service from a Call Centre Agent - Thanks Mawethu!
I had to sort something out on my Identity account, and was helped by Mawethu. Not only was he very professional, but also very knowledgeable and friendly. Customer service with a big smile in his voice. Thank you Mawethu!
0 replies
2 months ago
And yet again, great service from Santam
And yet again, great service from Santam. I spoke to Kaya Gama, who was professional, friendly, knowledgeable and very helpful. Thanks Kaya, you deserve your five stars. Keep up the good work!
53 replies
4 months ago
WARNING!! *****!! I FEAR FOR MY ID AND BANKING DETAILS!!!
WARNING: *****! THIS IS FOR THE GAP COVER! I HAD TO REPORT IT AT MY BANK AS *****!! WITHOUT MY KNOWLEDGE, A PERSON AT DIS-CHEM TOOK OUT A PRODUCT UNDER MY NAME WITHOUT MY CONSENT!! I ASKED FOR GAPCOVER, AND WITHOUT MY KNOWLEDGE, THIS LADY TOOK OUT MEDICAL INSURANCE FOR ME! I'M CONCERNED ABOUT MY BANKING DETAILS AND ID NR! UPDATE: TODAY - IT MUST NOW BE REPORTED TO THE POLICE AS ***** FOR THE NEXT STEPS TO PROCEED. I CALLED, DISCHEM IS NOT HELPFUL AT ALL!!!!! KEEP TRANSFERRING ME TO DIFFERENT DEPARTMENTS AND SAYS THEY DON'T KNOW THIS PERSON AND CAN'T HELP ME! THE AGENT LITERALLY SAID SHE CAN'T HELP ME. YET, IT IS A DIS-CHEM POLICY NR!! BACKGROUND: Yesterday I went on the Dischem website, and chose GAPCOVER OPTION. When you call them, they just say someone will call you back. So I filled in the online form and then someone will call you back. A lady called me, almost immediately. Hellopeter rules stipulates not to mention names, but in this case, it's absolutely necessary for SAFETY. The lady's name is Katherine. Her surname is known to me, as she gave me her email address. There was NO, NO misunderstanding, I said I wanted GAPCOVER. She confirmed the premium monthly, R279.00, and explained some benefits and said as soon as we created the cover, I will receive all information via email. I gave my banking details telephonically, I was not comfortable with it, but she says it's for POPI act reasons. I had no reason not to trust her, she called from the Dis-Chem call-back. I asked her about my waiting period, as I should not have one, I have gap cover for years, and she went vague. She said I must send her proof of it, via email and she will immediately call me back. I emailed her my proof, it makes sense. And then she didn't call. Mentionable, that it is VERY difficult to get hold of the right department, so many options, and then the agent just tell you it's the wrong department. I called a few times to get hold of her, and couldn't. I left messages, she didn't call back. At this point I did get a policy nr, and I provided it to the agent when I called AGAIN. THE AGENT INFORMED ME, THIS WOMAN TOOK OUT MEDICAL INSURANCE on me!!! And still they couldn't get hold of her. I did get the impression that some previous agents covered for her. Because suddenly this agent said that this product type, is not gap cover. I asked AGAIN to talk to Katherine, and this agent said that she must work in sales. She's not aware of her. I was livid. I asked what the deductable amount is, and she couldn't tell me. So, i don't even know what on earth that woman did to whatever premium will be deducted on whatever product type she *****ulently took out under my name. I was told a manager will call me, that was 15:00 YESTERDAY. No phone call. And Katherine disappeared. And I'm stil stuck with sorting this mess out. While my mother is in hospital and that is where I should be, not writing zero star reviews on *****ulent people and transactions. RUN!! It's not a save company.
53 replies
10 months ago
To start, I really like the staff at their stores
To start, I really like the staff at their stores. Always so friendly. The problem unfortunately, be VERY, VERY careful with your monthly statements and instalments. When you question it, the email option is slow to reply, and to call doesn't shed light either, I was told they can't help me. Leaving you very frustrated. Basically, they just want you to pay. That's it. Don't ask questions. Zero customer service. Loyalty counts for nothing. You like that jacket? Put it back on the hanger.
0 replies
11 months ago
VISIBLY DAMAGED A NEW UPGRADED PHONE - REFUSE TO REPLACE IT. Cape Gate. Lower level shop nr.06.
BE VERY CAUTIOUS OF THIS BRANCH. THEY VISIBLY DAMAGED MY DAD'S NEW UPGRADED DEVICE AND REFUSE TO REPLACE IT. The story: 6 April: My dad did an upgrade to a high end phone. Took it back on day 6, within the 7 days, not happy with low sound quality and over heating. The manager, a lady, was not friendly about it. It was send away for testing. After a lengthy time and no feedback, I inquired to find out the phone was back at the store, and the test was rejected due to the fact that someone else put their account on the phone. Which was so easy to prove that it's not my dad's. It's not his name, surname, or profile picture. If they only checked the customers information. It was sent back a second time. Again, the same lady, unfriendly, unprofessional manager dealt with it. Lengthy time, came back to the store: DAMAGED. A STRATCH ON THE FRONT SCREEN AND A MARK ON THE BACK. The store agent immediately said that it was sent away for testing damaged free, so the damage must have happenend at the testing department. The store agent immediately contacted again the same incompetant manager, who was not in the store that day, who answered, the "best she can do", is put a screen protector on the phone. We thought she joked. A new, expensive phone visibly damaged while in their possession. Also, the store could have damaged it and now blaming the other department. One also have to ask the question how they handle your property if it gets damaged. Clearly not with care. My dad insisted on a new device. It makes sense to get another one. Not scratched on the screen and a mark on it's back. The manager is simply refusing. The area manager cooked up another story, blaming Samsung for not paying the claim apparently. What next. We contacted the complaints department, and are waiting for feedback. But, who encouraged us to contact the store manager, who they are aware of, before the next steps. A manager that clearly are not well trained, in need of proper work ethics and have little to no customer service experience. And, the store still has the phone. 3 June: WE. DO. NOT. WANT. A. PHONE. THAT. YOU. DAMAGED. WE INSIST ON A NEW DEVICE. STOP YOUR APPALLING SERVICE. *LOOK AT THE FACTS.* *LOOK AT THE CUSTOMER CONTRACT.* *THE PHONE WAS DAMAGED WHILE IN YOUR POSSESSION.*
0 replies
11 months ago
Cape Gate Mall MTN DAMAGED NEW UPGRADED PHONE - REFUSE TO REPLACE IT.
BE CAUTIOUS. We feel compelled to warn other customers against this branch in the Cape Gate Shopping centre, the one near Shoprite. AVOID at all cost. The story: 6 April: My dad did an upgrade to a high end phone. Took it back on day 6, within the 7 days, not happy with low sound quality and over heating. The manager, a lady, was not friendly about it. It was send away for testing. After a lengthy time and no feedback, I inquired to find out the phone was back at the store, and the test was rejected due to the fact that someone else put their account on the phone. Which was so easy to prove, it's not my dad's name, surname, or profile PIC. If they only checked the customers information. It was sent back a second time. Again, the same female, unfriendly, unprofessional manager dealt with it. Lengthy time, came back to the store: DAMAGED. A STRATCH ON THE FRONT SCREEN AND A MARK ON THE BACK. The store agent immediately said that it was sent away for testing damaged free, so the damage must have happenend at the testing site. The store agent immediately contacted again the same incompetant manager, who was not in the store that day, who rep****, the "best she can do", is put a screen protector on the phone. We thought she joked. A new, expensive phone damaged while in their possession. Also, the store could have damaged it and now blaming the other department. My dad insisted on a new device. It makes sense to get another one. Not scratched on the screen and marks on it's back. The manager is simply refusing. The area manager cooked up another story, blaming Samsung for not paying the claim apparently. What next. We contacted the complaints department, they simply refer you back to the store manager. The same manager we officially complaint about twice. A manager that clearly are not properly skilled, lack the necessary training and have zero customer service experience. And, the store still has the phone. WE. DO. NOT. WANT. A. PHONE. THAT. YOU. DAMAGED. WE INSIST ON A NEW DEVICE. STOP YOUR APPALLING SERVICE. *LOOK AT THE FACTS.* *LOOK AT THE CUSTOMER CONTRACT.* *THE PHONE WAS DAMAGED WHILE IN YOUR POSSESSION.*
0 replies
12 months ago
I spoke to a lovely gentleman about getting some information on my policy
I spoke to a lovely gentleman about getting some information on my policy. Thank you Joseph! Excellent service. Keep up the good work.
58 replies
14 months ago
It's not the first time I have used the WhatsApp option
It's not the first time I have used the WhatsApp option. It's almost never a good experience, and today, was no exception. Sometimes no answer, takes long to answer, but the lack of knowledge is the worse for me. I had a chat just now. I decided not to use the agent's name. I had a question, in my opinion, it should have been easy to reply. The chat dragged. And no straight answer. I stayed very polite, very patient, tried some humour, and in the end, I was forwarded the exact same correspondence I already have, that I had the enquiry about. I was still chatting, when I got a brush off, and my reference number, which means that the chat is over. I did send a message informing the agent I will place a review, and suddenly I received an answer. It must have been from someone else, as I received a new reference number. I am however, still reviewing, as it is still not acceptable. Train your agents about customer service. Do better.
53 replies
16 months ago
Old Mutual seems to discriminate against certain groups of people
Old Mutual seems to discriminate against certain groups of people. I went to one of their branches for financial advice, left my details, and no one even contacted me. But they spam you with sms's. Very disappointing to say the least.
56 replies
Review Distribution
5 Star
5 (45.45454545454545%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (54.54545454545455%)