Active since May 2016
124
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124 reviews4 months ago
Good service
Good professional service with thanks to Chris, Kurt and Tshego. Needing a geyser and after researching I settled on the IHP. Speaking to Chris he arranged a crew led by Vusi, to install. It was a challenge routing pipes however they endured and it was completed. Having an abundance of technical questions I was referred to Tshego. And this guy goes out of his way to seek answers. The geyser app shows temp etc but does not show current draw. So having removed my other geyser we connected a cbi switch. The geyser is set to 55 degrees, it uses the heater pump only (changed by Tshego to the setting), and consumes around 0.8kw twice a day. It is left to run permanently without the timer. The geyser it replaced was 150l and that consumed between 2 and 3.6kw a day. Obviously the consumption changes by amount of hot water used. So yes whilst this is more expensive than a standard geyser it operates more efficiently, is placed outside(old one was in roof) and offers a 10 year warranty.... so I was shown. So savings are not immediate, but will show over time. The service i received from Power4less was great. And I was probably their most difficult client. I cannot speak to longevity of the geyser, however the after-sales has given me peace of mind that any shortfalls of this geyser are taken seriously.
0 replies
4 months ago
Great service
I needed a geyser replacement. Chris and Kurt were on the ball. Vusi arranged a crew and after routing pipes and things, install was done. This geyser isn't cheap, and I had an abundance of questions. I was introduced to Tshego. This guy went out of his way to answer every technical question I had. The geyser consumes 0.8kw twice daily (200l) vs 2-3.6kw on a 150l geyser(removed older geyser). Savings will be over time vs instant. Tshego assisted to set to heat pump only and to verify all coding. The app is informative but lacking. So to measure the actual current draw a cbi switch was used. My thanks to Power4less. The unit has a 10 year warranty...so I was shown, and the service I received gives me peace of mind. I asked questions via mail, whatsapp and calls, and all were answered. Guys thank you.
0 replies
8 months ago
Exceptional service
Needing a decent heater I went online. Venturing into the world of fireplaces I made enquiries to many online shops, no answer. I stumbled onto a company called the Installer SA, and that's where I spoke to Andrew. Clued up helpful, sense of humour and generally a great salesman. The team dispatched for install were brilliant, as in pedantic...attention to detail, explanatory and neat....so for the first time a team that was an absolute pleasure to deal with. My insurance wanted a spark arrestor and these things prove scarce, costly and extremely difficult to source. Andrew and Gideon undaunted, stepped up and sourced one. To Andrew and Gideon, it is rare these days to encounter customer service that you give. Friendliness, professionalism, advice and then to top it all, a team that pays attention to every detail of installation. From enquiry to completion it has been smooth, worry free and professional. So my thanks. To anyone looking to install a fireplace, these are the guys.
0 replies
11 months ago
Brilliant service
I purchase all I need online. It is not often I deal with a company that offers online service better than face to face service. I am a beginner and as such was not sure what I purchased would achieve what I had set out to do. A glitch developed and one email later, Stuart had answered, resolved and sorted it out. That's incredible service.
0 replies
14 months ago
Not good online service
I shop with you because normally you give good service. My first order this week was short supp****. No call, no update ....nothing till I queried. Now I receive an email that my second order is delivered......delivered where? No delivery was dropped off at my address so where exactly was it delivered. I click your WhatsApp help....no response. I call 0860284533 number.....I just sit on hold. So where is the delivery. Your drivers have been here many times so I am not sure how they have delivered somewhere else. This is unacceptable, no updates and now someone else got the delivery? Track it down and let's resolve but this is poor service. Call the driver and ask who and where took that delivery. Then please have it delivered to me.
53 replies
14 months ago
Fantastic
Yesterday I dealt with a consultant, Amogelang Matlhola. Now I am old, cantankerous and have the time to do comparative pricing....so she really had a tough time with me. She was however fantastic. She was friendly, professional and had a sense of humour. The transaction took 1.5 hrs total time, so alas yes long, however this lady went all out. She called back as promised, explained. And well she just reinforced my belief that Miway can do the best for a client. My thanks, she managed to resolve my questions, sort my policy and most importantly, she followed through.
53 replies
16 months ago
Not impressed
To say I am horrified and disgusted is an understatement. So perhaps this will put a supervisor on a call back. I have just rejected acceptance on 2 deliveries. Electrical items where the boxes are soaked, one is in fact a return from someone else and omw there's a covered sticker. Since the onset of December, I have returned items for missing parts, damaged items and items failed. Yet in the condition they arrive it is starting to yield no surprise. Takealot and I go back to Kalahari days, but the last fee months the convenience is outweighed by the shocking manner in which the boxes and items are treated. I support talealot on not one but 2 accounts. And I supported takealot more. But I am shocked, the number of items that go back and who suffers that cost? I suffer the inconvenience and anger however either the warehouse guys are blind or just ********. Damaged boxes, crushed, bent steel fan blades, water damage, poor taping of boxes and securing of boxes. I am starting to question why I subject myself to this.
112 replies
18 months ago
Return Process slow
Over the last 12 months Massmart has put in huge effort to streamline online service. This is apparent for Game, Builders and Makro. So service levels increased hugely. However, on Tuesday an order was delivered by Makro. On Wednesday morning the box was unpacked. The lid sealed by 2 layers of selotape and inside there are missing items. How do we know they are missing....external of box and instruction manual indicated they should be in box. So I call Customer service. I am then mailed a request for pics and order numbers etc....so I mail. Hearing nothing I call in again 2 hrs later. A friendly consultant advises the pics were received, matter escalated and informed someone will call as no one is sure whether an exchange will be arranged or missing parts Supp****. No call. No mail. So I call again this morning, I am told matter was escalated. However the store has not responded.....Centurion store....hmmm. so I ask when, when will there be feedback? No one is sure. Makro, now let's assess this. Unit was paid, delivered and then opened. It's visible Box was opened and then sealed. So how is that my problem as end user ? How many other boxes have been opened and subsequently sealed? And if the order could be placed, paid and confirmed, updated and delivered in a matter of 2 days, then why can an exchange that has been loaded, verified with pictures and 3 calls not be resolved in 48 hrs? Seems fair to ask.
53 replies
19 months ago
Great staff not so great product
Verimark, I am not a new client rather older and perhaps more cantankerous one. If nothing else is taken from this review, take this, as a client you would have lost me if it was not for your staff at Centurion (Lettie) and call centre (Daryl). They have been patient, allowed me to vent my frustration and offered to help in any way they could. And I appreciate that. But you can have the best staff in the world, if your product is inferior let's face it, there is only so much a client will accept. Now what gives me the right to be bombastic and write this review....well I have owned many verimark products but since January have purchased the 1800w power max, commercial, clean master 1, duravac and duravac pro. In addition I owned the Bissel big green clean machine which unfortunately gave up and was thrown away. However being an ocd person I have also acquired genesis hydrovac plus, Philips, Electrolux, bennet read vacuums and so on. But more importantly, I use them. Meaning I grasp terms like suction power kpa, capacity, run time, motor variance, heat displacement, pipe restriction diameter etc. Now before I share my customer experience, and it may be seen as whining, its not. It has been resolved as of yesterday by Lettie. And take me at my word, had Lettie not been such an ambassador for your company this review would have torn deep into specifics of your equipment which may cause many too review their purchases. The power 1800w was purchased via takealot, 5 days later suction failed. Returned, replaced, but again failed. This was replaced by Duravac pro. Worked, 1 week later developed a noise that left my head feeling like dentist had been drilling an hour. So new filters etc purchased, inserted (3 week old machine). But noise persisted. Then I ordered a different machine, the comercial. Turned on ran burning plastic etc..only to discover a casting mould had not been removed from the pipe. After mails, I pushed out the piece and the vacuum suddenly became what I had thought it should be. Great, we move on. I ourcased a clean master 1 via takealot, it arrived box looked like it fell of a truck, and multiple taoe marks....new ....i think not so returned. The duravac was sent in and upon collection a clean master 1 demo was purchased. Returned home, connected up and ran. My daughter ( 7 yrs old) starts yelling dad there's water....as its afternoon and I am tired I say yes...it sprays so we can clean the carpets.....but then I think um wait if she is behind me *** where's the water? Low and behold there was water. Leaking from joints, pipes, down casing over carpet, floor, so on....I guess around 3/4 of container. Now bare in mind we are now around 15h30. So many f words fly, I reconnect, it just gets worse and I decide the only way to resolve is go swap out the machine. We repack, 2 kids and vacuum loaded we head back in peak hour to centurion. Lettie helps,get a brand new unit load up head back. Dry what I can after spending an hour in traffic and next morning assemble. Machine won't engage pump, remote function doesn't work and this is a new unit out the box. The demo had modified pipes, grease, oil all over etc. New unit clean but connectors didn't clamp properly. So I call Lettie, I cold hear her hesitancy as my temper was now not so contained. We agree I will come in. Anyway, I had during the video call where we checked connections, power, remote etc left the power switch on. And then the magic fairies of all things vacuum decided it was time to engage the pump. So it engaged. Water drips from pipes, pump run smooth. So overall better than first unit. But not right. But by now I am as they say gatvol. I had over 2 days expended around 9 hours just on vacuums. So again, dry what we can repack box and again head back to centurion. Now if I may digress for a second. When angry my mouth knows no bounds, my language is colourful and I am abrupt, however I am pretty technical and ocd so well argumentative. So you can well imagine te apprehension of having me in a public shop. In the interim, Letting had honoured her end. She contacted head office. So we exchanged the duravac, handed back clean master, checked the replacement and left....around 14h05 yesterday. Now you are all reading this shaking your head thinking why such a long review....it's simple. Your QC document is worth nothing. Anything ticked in a straight line straight manner indicates it was completed after the fact....we can debate this if you want. On not 1 but 4 machines, simple checks resulted in quality failures. On one machine components used I believe are swap put components leading to leaks and not checked at QC. Now we can argue quality but then explain a brand new pipe with casting mould issue...and highly visible. Filters squished into containers resulting in distortion of ribbing.....look I can go on. But the ultimate point of this entire review is to say..... your frontline staff do an excellent job, you need to assess your build quality. The wasted time, fuel, packing and cleaning could all have been avoided by what's called FRFT. So when all is said and done I now have two comercial units, hydrovac plus and some others....with warranty. So hopefully they will last. Daryl, Lettie and Leon (and unnamed regional manager), my thanks for all your efforts. Genesis/Verimark....go read forums, take the technical info and apply....use it don't use it.
53 replies
20 months ago
Excellent service
Good morning. I would like to thank Daryl Lawrence for all his efforts as regards my queries and orders. He has truly gone above and beyond. I deal with many, including Electrolux, Samsung, Growatt, Bosch, LG, Amazon, Takealot, Loot, Aliexpress, Temu, to name a few. And over the last 24 months it is astounding to see how customer service has fallen by the way side. This was not the case with Daryl. He has answered mails, he has quoted, but of utmost importance, he has followed through on the customer wow factor. I would appreciate if you as the Manager could pass on my thanks and recognition for his efforts. I had all but given up on Genesis products even when inquiring via the web online function. That was until Daryl popped up via email on a second query I lodged, and since then has well basically saved the Genesis product in my eyes.
53 replies
Review Distribution
5 Star
48 (38.70967741935484%)
4 Star
5 (4.032258064516129%)
3 Star
9 (7.258064516129032%)
2 Star
30 (24.193548387096776%)
1 Star
32 (25.806451612903224%)