DS
Daniel S
Active since May 2016
6
Reviews
0
Industries
Reviews
6 reviews43 months ago
Exceptional Service
Incredibly impressed with the service offering from Monthly Madness! Ordered on a Monday late in the evening and received the package by lunch time Tuesday in perfect condition - almost mistook it for a scam as I am not used to this level of efficiency in SA online commerce. Keep it up!
0 replies
45 months ago
No Sense of Urgency
Absolutely no sense of urgency when there is an error on their side resulting in no internet access. My internet has been offline for more than a week for no apparent reason. After 5 logged queries via their whatsapp portal, we eventually tracked the error to an incorrect line cancellation by Octotel. It is now three days later and still nothing. You are left feeling helpless and frustrated.
0 replies
63 months ago
Vitality Active Drive Rewards query still open after 6 months with no sense of urgency from Discovery
Joined Vitality Drive Active Rewards on 08 Aug 2020 and my weekly rewards did not work. Submitted a query shortly after and was told it is with Systems. 6 Months and several emails/phonecalls/queries later, my VDAR is still not working. Very poor service from a company that prides itself on service delivery.. Summay of issue: Trips are recording and reflecting on my account, so not a Insure/Drive issue. Weekly rewards however consistently show "Goal Not Achieved" but at the same time, shows my points being above the requirement. Consistently 129/70, 151/70, 165/70, etc, yet "Goal Not Achieved".
0 replies
68 months ago
Not the level of service I have come to expect
I joined Discovery Insure end of July and my Vitality Drive rewards is still not active. My query, ref 1123790428, which was originally logged 06 August has still not been resolved, with several follow up emails being sent. I am a dedicated Discovery member with Health, Banking and Insure products and find this level of service unacceptable. Please ensure that my Discovery Drive Rewards program is properly linked and recording on my profile.
380 replies
104 months ago
Continued Billing on Account that was Closed
On 27 July I sent a cancellation form to Telkom to cancel all of my services by 31 August (more than 20 business days as is prescribed). Telkom confirmed receipt and called me to make sure I wanted to cancel, to which I said yes. I am still being billed for September and October, with a balance of just under R930 showing to date for this account. Since the start of September I have made multiple attempts through 10210, the chat service and in store to ensure my account is cancelled, but still without success. This is unacceptable and unethical to continue billing a customer that followed the correct procedure to cancel. Please contact me and I will gladly supply the supporting documents.
122 replies
121 months ago
Claims deducted from medical savings but not paid out.
<p>On the 28th of January and the 11th of February 2016, I submitted two separate claims to Discovery Health. Both were approved and deducted from my savings, yet I never received the payment.</p> <p>I lodged 5 inquiries per phone and 3 more per email for which I have the reference numbers, but still no success.</p> <p>Discovery said my bank account blocked the payment, yet I went to my bank and sent Discovery a formal letter stating that all is in order with my account. I have been receiving Vitality and all other payments without any issues.</p> <p>This is unacceptable service from a company that has given only good service otherwise.</p>
128 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)