Active since May 2016
28
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28 reviews5 months ago
Prompt resolution of complaint
I had an issue with my order which they sorted out the same day that I raised it. They contacted the supplier and offered to send a courier at their cost and refund me. Thank you for the efficient and prompt resolution. #BlackFriday
0 replies
5 months ago
TEMU is reliable
I have ordered several times from TEMU. When I had an issue wiht a product they have always issued a refund or provided me with the means to return it. I am impressed with them and their pricing is always value for money.
71 replies
8 months ago
Rip-off billing by eThekwini
I submit my readings monthly via the WhatsApp bot. My July bill shows that my consumption between June and July was 700 kWh, which is correct, however I have been charged an additional estimated consumption amount of 230kWh which amounts to R754.28 extra, totalling 930 kWh. I logged this on eServices but it keeps getting closed as resolved, with no feedback or response. References: CSM091218032, CSM140153492, CSM100539235. I have called in and get referred to call other departments who then say I need to call the main number, not them - 6 x calls today. Still no success. One employee told me I can't do anything, I must just pay. Another says I need to call meter readings but their number doesn't get answered. My ward councillor even stepped in and emailed them, but no response or feedback. Why should I pay for extra consumption when I submit my readings- the whole point of submitting readings on the WhatsApp bot is to be billed accurately. I am disgusted by this entire situation and demand that my query get dealt with, not ignored and closed with no feedback or response.
0 replies
12 months ago
Rip-off
6 x of us booked on FlySafair (way in advance) to attend a function in Cape Town in May. We received email notification on Tuesday 22nd that our flight time has been automatically changed to a later time for operational reasons. In order to change our booking to make the function in CT on time, each of us would be required to pay in R500 each. The only option of a free change is ridiculously early in the morning on the same day. We all feel that it is completely unacceptable that we have to pay in additional money after making all these arrangements to attend a function on time and after paying and booking for a specific time to arrive in CT. FlySafair should NOT be charging us to change the time of the flight to one that is suitable for us as that it just a complete rip-off. They have changed our original time so to charge us an extra R3000 is unconscionable.
0 replies
20 months ago
Disgusted
I completely withdraw my previous compliment and review of the nursing staff at Umhlanga Netcare hospital. It was discovered that my mom was discharged with a pressure wound on her left heel which has worsened to the extent that the physiothe****** is concerned it will go septic, and she is DIABETIC. Called the hospital and got the run around. What an absolute lack of care on the part of the nursing staff to a) not even notice it and b) not be bothered to treat it. Now I am haggling and fighting with medical aid to try and get wound care for her at home, which is not happening despite applications sent in over a week ago. As far as I'm concerned, Umhlanga Netcare should be sending out a nurse to us at home to resolve this as it is their failure and lack of care for my mom for not seeing and treating the pressure wound. Again, she is diabetic so this is a very serious issue that needs immediate medical attention!
53 replies
20 months ago
Still don't care for the elderly!!!!!
Despite my numerous calls and email queries to Discovery on the last issue I posted, I have not received a response to that review. Now, in addition my mom was discharged from hospital with a pressure wound on her left heel and I have gone back and forth with Discovery, called numerous times and filled in every possible application I could to get her wound care as she is diabetic and the physiothe****** is concerned her wound is going to go septic and she will lose her foot. I am totally disgusted with Discovery and cannot believe that they have no care whatsoever for the elderly, nor any protocols in place to deal with urgent situations, all I'm told is it must follow the 3-5 day process and then still don't get answers despite calling and following up from day 6 onwards and being falsely promised that I will get feedback. How revolting. Shame on you Discovery!!
106 replies
20 months ago
Well done Netcare Umhlanga Nursing Staff
Netcare Umhlanga nursing staff of Surgical 2 and Surgical 3 were so helpful and accommodating for my mom's hospital stay. Their cheery dispositions and willingness to help her were a welcome change to other hospitals that I have been in or my parents have been in. I believe in giving credit where it is due. Thank you
53 replies
21 months ago
Discovery don't care for the elderly who have paid their membership for years
My parents have been on Discovery for 30+ years. My dad has suffered with bladder and prostate cancer and had many procedures which has resulted in him having a very weak bladder which requires the use of adult diapers. Despite the urologist motivating and completing forms for diapers to be covered under the Chronic Illness Benefit, Discovery has rejected this. My parents are pensioners who cannot afford the cost of these diapers as 5 x are used per day. I logged queries for the CIB benefit with Discovery as per reference numbers 10294880991, 10325362202, 10367966688, in May and June and never got a response, so I had to call in, only to be told of the rejection (I have been granted authority over their medical issues). I requested this be escalated to management as per reference 10508149667. I think this is unacceptable. Why must my dad suffer because he can't afford to buy the amount of diapers he needs? He can't even go anywhere because he wets his pants and gets embarrassed. Is this qualify of life, no! I certainly can't afford them either. Discovery has programmes for this for mothers with babies who can get diapers cheaply, but not for the elderly? And this is related to the chronic benefit for his cancer! Discovery will cover medication for chronic conditions why not this? Beyond disgusting and absolutely pathetic.
218 replies
21 months ago
Customers be aware of the poor quality of their products
<div>I ordered 2 x cupboards online. Upon delivery, the laminate was peeling off some of the boards and some of the boards were badly scratched despite having been packed in bubble wrap and cardboard (5 x boards in total). They actually look like used or second hand items, which I paid R3400 for! I called in (spoke to ++++) and emailed them with photos of the shocking state of the boards, explaining it was urgent as I have a tenant coming in who needs to use them. They offered to replace the boards but no timeline given and I can't have a tenant with no cupboards, which is why I ordered them in advance. They asked me if I would like a discount instead and offered a measly R300 discount. I told them it would cost them more than R300 to send replacement boards but they responded it would cost them R300 to replace the 5 x boards including delivery fee, which is impossible. I am disgusted and will never purchase from them again. Consumers be aware when dealing with them as the quality of their items is poor and their customer service and satisfaction leaves much to be desired.</div>
0 replies
24 months ago
Worst hospital and no service or responses
My dad was admitted on Saturday 05th. At 3.30am I was called and informed he had a heart attack. I have tried countless times to reach the cardiologist (Dr. Lutchman) and hospital manager (Shannon) - 8 calls today and 5 x emails today and still no one has bothered to call me back or give me any information. Every day I have visited I have asked reception and nursing staff to get the manager or cardiologist to call me. I’ve called the cardiologist’s office (Dr. Lutchman) too and left messages, each time been assured he will call me, but days later and still no word whatsoever. And this is supposed to be one of the best hospitals? Pathetic and completely unacceptable.
0 replies
Review Distribution
5 Star
8 (28.571428571428573%)
4 Star
1 (3.5714285714285716%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (67.85714285714286%)