Active since May 2016
5
Reviews
0
Industries
Reviews
5 reviews27 months ago
****
Due to an error on their website, the incorrect date was set for a hotel booking. I immediately noticed it when the confirmation came through to my email and contacted them right away once I finally managed to get a working number for their call center - the email addresses all bounced and the site would not load. However, they refuse to amend the booking stating that this falls under their "no show" clause. Literally throwing money down the drain through no fault of my own.
0 replies
48 months ago
Bungled tax directive submission
If I could give 0 stars I would. I have not been able to submit my tax return for the previous financial year. After significant back and forth with SARS, it's been identified that AF did not submit a directive to SARS which is blocking my submission. It has now been 2 months of emails and calls with AF with no end in sight. No one can provide me or SARS with the document. This is totally unacceptable for a document that should have been sent to SARS last year already. This very morning I have been on hold for over an hour. I don't know what else to do at this point. If calls go unanswered & emails go unanswered for months how does something like this get resolved? Apparently it doesn't. Very appalling customer service for such an entity.
74 replies
59 months ago
Cancel policy = Discovery Insure keeps your total IFA balance
A few months back I cancelled my Discovery Insure policy which I had since 2016. There was over R20 000 in my Insure Funder Account at this time. I understand a portion of this is 'matched' by Discovery Insure, but at least half of this is my own money that would have otherwise been paid out to me each month as cashbacks. After wondering why I have not received any payout once the policy cancellation was completed, I have now been informed that I "forfeited" this money by not putting in a formal request for MY OWN FUNDS before the policy was cancelled. This is really deceitful behavior as I dealt with several people in this whole process. At no point in time did anyone inform me that this was the case. It's also not specified in the policy document. I am livid. This is effectively theft.
53 replies
119 months ago
Initial problems fixed. Now back with more.
<p> After a recent accident my car was taken in to Renew-it Sandton.</p> <p> </p> <p>At one stage near the end of the repair process I was phoned and told to come and collect my car the following morning, only to find that the car was in fact not yet ready. A frustration at best, but these things happen.</p> <p><br />The repairs finally finished while I was out of the country and I was told I would be charged if the car was to remain on the lot so I asked someone to collect the car on my behalf. It sat in a locked garage for the two weeks while I was out of the country. </p> <p> </p> <p>Upon returning home I went to collect my car. The actual damage repaired from the accident looks to be of a great quality, unfortunately I am quite unhappy with some new 'features' the car has come back with.</p> <p> </p> <p>There are deep scratches on the driver's side window tinting along with some lovely sc****s, scratches and completely removed paint chips on the two back doors. To top it all off, the left front passanger door no longer opens from the inside. I am perfectly certain all of this was not the case on the day of the accident.</p> <p> </p> <p>This has left a very bad taste in my mouth. On one hand I'm supposed to be happy that my car is in working order, which I most certainly am... on the other hand I am now left with a car with some new issues that need to be dealt with.</p> <p> </p> <p>I have emailed the relevant individuals at Renew-it and am still waiting for a response.</p>
53 replies
121 months ago
MONTHS after terminating my service my account is still being debited each month
<p>Near the end of last year I got a sales call from Mondo. It was for what seemed to be a half decent deal, but after less than a month I realised that it wasn't necessarily what was promised and cancelled the service (my existing airtime had disappeared, the airtime I was supposed to receive disappeared after a day and I had many issues with having no cellular service at all). I even paid the additional cancellation fee.</p> <p> </p> <p>Yet here I am, more than half a year later ON A DIFFERENT SERVICE PROVIDER ALTOGETHER and still getting debited each month which is a real pain. I have attempted to make contact to resolve this a number of times with no success so I have subsequently resorted to utilising the Hello Peter service.</p> <p> </p> <p>Please make it stop!</p> <p> </p> <p> </p>
128 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)