SF
Sikelela F
Active since May 2016
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Telkom not resolving Profile link to Account
Telkom not resolving Profile link to Account. Can you urgently address this issue with your IT Teams. When you send me the invoice and I click on the payment link The invoice details no the balance don't show. Instead a Zero balance shows. The Reference Number for your Inquiry is REF#_10322268. What has changed Telkom even your people in the WALK IN Stores cant take payments and they are so unhappy with having to tell customer got to PnP etc!!! In the meantime I have to pay. If you dont have a solution give me the banking details and the email address for the person to receive the POP.
0 replies
4 months ago
withdrawal progress of my retirement annuity
I am not happy with the withdrawal progress of my retirement annuity.
106 replies
6 months ago
Unfriendly Rude Service Rsponses
The customer service centre (under Alexandra Forbes Provident Fund).lacks badly at client service. Over 3 weeks trying to get a simple withdrawal of my own funds. The emails and agents are so useless. Emails lack badly at service oriented approach. It is almost like "we know he will comeback to us". U ask for next actions you get Zero feedback. You explain your situation, Zero feedback or even an attempt to assist. My Financial Advisor is okay. Just those people into call center, they are useless! I can not be calling them daily! They send forms that are not readable. What are those phones for? I regret allowing them to manage my funds!!!!!!!!!
212 replies
6 months ago
Exceptional Service
Absolute service oriented. Far far better than most international companies!! Regardless of having waited in the WhatsApp queue, it's fine.
0 replies
60 months ago
Excellent Superior Client Service
Excellent service experience from Megan Sebastian and Lou**** Mashile. Keep it up lady and gent, please extend the same courtesy to all your clients.
53 replies
121 months ago
Poor & Unreliable service of great proportions
<p>Over 3 months asking this bank to reverse illegal deduction from account. They partly did it despite their own private banker division completing the the forms.</p> <p>My question, if their own staff can not get things done, where does this leave me on the outside.</p> <p>This bank cliams to be No1 and assume we are fools..... Reference numbers that they give are bunch of lies and silly rubbish. You try and get hold of their senior management you get a black hole. It wont be long before I switch due to terrible silly service.</p> <p>The CEO is none responsive safe to safe useless as he hides his own email from the same private bankers.</p> <p>For your own investigation check out this reference number RE: Reference: 3078941</p> <p>I have been waiting for more than a week for simple reference number which I told it will take another 40 days (useless bunch).</p> <p>You have my details try and prove me wrong as I have all the information including your refusal to escalate the matter.</p>
75 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)