SB
Saleem B
Active since May 2016
38
Reviews
0
Industries
Reviews
38 reviews7 months ago
Vodacom dont want to stop but always ready to go
Hi I am trying to contact Vodacom since last week I have cellphone contract that will end this month Tried calling multiple times I finally got trough after almost half an hour and spoke to a consultant, whilst she was checking to call ended. Can you assist
106 replies
8 months ago
Appreciation necessary to all involved
I would like to thank the team from Vodacom Support and their immediate action to resolve my query. I was unfortunately very busy throughout the process and forgot their names. However I am sure they are link to the following ticket numbers: 1. EC-21MM-1DYQQ1 (Monday) 2. 5-36160337455811 (Monday) 3. 5-36160522886475 (Tuesday) The 3 ladies who assisted, thank you very much for making sure you can do everything you can before escalating the call and for you patience and listening to me. the first call lasted over an hour. Lady was relentless, she would not give up until she was sure. To the gent who contacted me on Wednesday to let me know its working, Thank You Sir. Yes the fault lasted 3 days but the agents involved contacted me everyday sometimes multiple times. when they make changes they would call me and ask to check and they would call me back within a minute to find out if the issue was resolved. Finally on Wednesday all is working. I did not receive any SMS of the survey to rate the service and that is why I am posting it on here. It is to let them know I appreciate their assistance and making me a priority. Vodacom is lucky to have people like you. It was a few days and if I missed anyone I apologize. You might not get a promotion but I hope you get well done from the top, a handshake and a atta boy. I rarely write good reviews as I should do it more. This one deserves a step back and to make sure that you know I am thankful for your service. Thank you Saleem
3 replies
8 months ago
Vodacom Repair Please explain
Good day Again Vodacom has disappointed me. I am getting the run around trough out their available portals. The last one was with a consultant who said they could not help me I must contact the relevant department on the following email (www.custormercare.vodacom.co.za.) now that is clearly not an email address. Now to the issue: Vodacom Insurance confirms I have comprehensive cover but the vodacom shop says its accidental cover only. I do not know how it affects my policy but I do know these two departments does not have the same info. note I have the policy with me and it also notes that it is comprehensive cover. 2. The repair Center could not repair my device and was sent back to the shop and from there the shop will continue the claim to replace the device. Here is what bothers me most. The replacement devices costs more than what my own device is insured for except for 1 that costs less. I am asking why and now The vodacom insurance department sends me he above email address and abruptly ends the chat before I could respond. Normal circumstances the consultant would ask is there anything else they can assist with. Can you help me get the answer. Yes I have spoken to the individual at the shop but they can only process not answer why
54 replies
13 months ago
System Error
Hi Peter, I have been a customer of vodacom for years, last week I went to claim to repair two of my devices, They got damaged the same time. Today I was informed I was not using my device with my insured sim card. to my knowledge its 6-7 days as the device was not working. I have always followed the rules and the terms and conditions when claiming. No word from the second device yet Vodacom Insurance System is saying I haven’t used my device for more than 30 days. I spoke to Nkele More when I contacted them. I asked her to basically to prove the system did not make a mistake. I work on automated system daily and know sometimes something can go wrong. She gave me her team lead email that I have now tried 9 different ways and it still says it does not exist. I ensured the email she read to me was correct she spelled each letter They standing firm and I feel like I am a ****. Been paying for almost 3 years and somehow even though I claimed before and kept do the terms and conditions the system says I didn’t. Can you help?
371 replies
17 months ago
Merry Go Round
Hi Peter, It is unfortunate that I write more bad reviews than good. I always try to resolve any issue with the relevant institute before writing a review. With that being said. I experienced a run around with Vodacom Device Insurance. A few months back I had to update the info on my policy and for some reason there was a miscommunication most likely from my side. I tried to have it fixed and rep**** to the emails and was basically ignored. I had to call a few times and eventually I got a response. I was asked to complete the forms again and if I should require any other information I have to send an email to the helpdesk. Well I did. they than rep**** and said I need to call. I don't know if I should call or send an email (RUNAROUND) I still don't have the necessary info and I either misplaced my policy documents or I never received any documents in order to go back and check the current info and what needs to be updated. Well it seems like I'm ranting, I apologize. With all said I'm stuck paying a policy that might or might not pay out if I were to claim. If in any way . Please assist best you can
254 replies
25 months ago
Unsure if I'm insured.
Hi I tried to contact Standard Bank Insurance numerous times to check my account. Email. Telephone, online call me back option. After Standard Bank locked my account and refused to unlock it even after I went to the branch. I was given no choice but to wait. With continuous checks up and calling Standard Bank eventually gave me back my account. However, the damaged was already done - Debit orders bounced. I had no problem sorting out my outer financial obligation but struggled with STB Insurance. I have no idea where to send the money. no one has called me to say I missed a payment, no email or SMS. Now I fear if I have to submit a claim it will be declined.
58 replies
26 months ago
Hello Peter for the people.
Hi. Standard Bank has never let me down before. However they manage to fail on a huge scale. The online consultants always has more knowledge to assist than the branch. I do know not all branches are the same and they assist with New accounts, Card renewal etc. but they are split in so many departments. I always believe of doing business face to face but it rarely happens that its possible. This is why a platform like Hello Peter exists to make sure organisations keep to what they promise. Its a sad day when a Company start to treat you as a number and not an individual. As a client I trust the bank to keep my account safe, but to keep me from what is mine does not seem right. If there is a problem with my account and you see the physical person with identity and pass the authentication questions why should I wait 7 days for a response for what is wrong and than again 7 days to resolve the fault. The service was the worst lately and I know of 3 other people that had the same problem and I was able to tell them what to do and who to contact as the branch can not or does not want to help. example one lady went to the bank and they told her what she needs. When she returned they said they cant help without the person who gave her the money even though she presented the requested documented that states who the person is. when she asked them to upload the file, she was told she must go to a bigger branch. (scanning a document and uploading it to the system should be a basic function) Standard Bank you are not for the people but rather for your own interest, stop promoting best services if you can not keep up with what you promise. Lastly, I should be able to resolve faults on my account directly with you and not have to use a review platform to remind you of what you say you deliver. Proud of Hello Peter for assisting and bringing down 14 days to 6 days
56 replies
26 months ago
Instant damage from a trusted Provider
Hi I recently posted a review :https://www.hellopeter.com/standard-bank/reviews/forced-to-be-patient-now-other-way-4878709 The link is based on Standard Bank account being locked up and most debit orders were declined. Causing me to pay extra charges and loosing my reward with Medi Wallet. My credit report is down and out. the link above will show the timeframe I had to struggle. My accounts for least of my problems as my home was without electricity, food we had left went bad and we were unable to buy food. whilst writing the review I am still mad and got so sick that my children could not eat nor take food to school. even though the past 2 days we were able to buy consume food. Our bodies still feels the affect. I have small loans to pay now also to family that assisted us as much as they could but at that time of the month I could not be angry at them if they did not have. Standard Bank service has been neutral since I opened my account but the past 7 days says something else. I appreciate the consultant that followed up every time I demand an answer and eventually late afternoon on the 27th I was able to access my account. When I visited the Malmesbury branch the first time on the 21st , I was told I had to wait. I had no authorisation to my own account. On Monday the 26th I was adamant to find out why my account was locked and a Supervisor or manager searched trough the system to find that the bank asked that the proof of payment is required and once its uploaded it will take 7 days before my account will be active again. the consultant that assistant me trough the previous post managed to get it open on the 27th. Now I found I do not pay my bills on time and the mark will leave a stain. for almost 10 years my credit profile was well managed. But now I do not even want to know what it looks like and we can now forget of borrowing money to complete our that was in a 5 year plan. I could you do this to a client just because he receives money in his account, than after going to the bank, seeing the physical person with Identity tell him to wait. word is easy "wait" but I had to wait to eat, I had to wait to manage my home, I had to wait for my financial obligations to be met Than when enquiring trough Standard Bank Ombudsman, I am told to wait 20 days for the bank to resolve the fault before logging a complaint. your made sure you are protected but what about a client. How was he protected from you in a situation like this. Your service has taken a deep dive from my vie wand ethic is none existent.
172 replies
26 months ago
Forced to be Patient now other way.
Good day. I recently received an X amount of money intended for my wife that her mother sent. I tried to transfer the cash to her account but the app would not allow it. I went to the branch and tried to resolve the error but the consultant checked the system and said there is a lock or hold on my account and I would have to wait 7 working days for it to clear. this happened after the money transferred into my account. Thus I would assume I did not cause the error. In 3 days my salary will be deposited into my account and debit order might not clear and result in a late payment. not withstanding the fact the my monthly accounts needs to be covered, electricity payment will be due and the shopping will be on hold as we will not be able to purchase food. I mention we as I have to young daughters who still attend Primary school and their nutritious necessities will not be available to consume to allow them to get trough the day. Now the impact is not small and can result into a problem that can run out of control due to a clause the bank does not explain and ask their clients to be patient. As a husband and father I am worried what the consequences would be. I ask that Standard Bank review the fault and revert back to me as to how it can be resolved faster in order to avoid unknown repercussions. Waiting on my Bank to assist a client who is very rarely unsure about unknown circumstances and appreciate communication above everything else regarding our finances and budget planning
1262 replies
29 months ago
Normalized trickery
Hey Peter, The excitement of black Friday stirring trough SA is always a go. I bought a few items during this time some of which was a little as 21 % or 15% discounted. the biggest buy was at footgear, slide trough the isles asking as many questions as possible and realising the store is about to close and if the item s not purchased today the discount will be gone. finally i made up my mind and so did my daughter. only to find out I will not be able to use Pay just Now to split the amount over 3 months, Now we have a problem, do we decide to let it go(never to be thought of again) or pay once off. after about 30 minutes we decided lets pay for it, we can not let anything disappoint us, thus my short term budget got a hit but the importance of getting the items was a promise to myself and my daughter, I refuse to disappoint her she has been waiting 7 months for this promise to realise thus closing one eye at least and pushing that button made me feel better than I thought. i found out later their system was confused and even though I tried contacting or online chat they could not respond fast enough as we were out of time. on that day (Monday 27 Nov 2023) not help from the service provider. I got a response yesterday 28 Nov 2023 and this is how I found out their system could not read my info and that is why the 3 month payment option was not available. way too late Thank you for reading my review most likely the longest one I have done without feeling so much disappointed, guess I'm getting use to the promise of excellent service than find out later it was kind of like a ruse/ ploy to gain numbers Have a great day further
72 replies
Review Distribution
5 Star
5 (13.157894736842104%)
4 Star
1 (2.6315789473684212%)
3 Star
0 (0%)
2 Star
8 (21.05263157894737%)
1 Star
24 (63.1578947368421%)