Active since May 2016
6
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6 reviews27 months ago
Discovery's complete incompetence of service from staff and brokers
So the saga continues from last year!!!! My useless broker Leon Vermeulen, who works for DISCOVERY AND EMPLOYED BY Discovery, and Discovery themselves, have asked me to pay in monies for my daughter, who my broker at the time conveniently forgot to remove her from my Medical Aid, after I have asked him its all on messages and I have proof! Then to be phoned by Gabriel Joseph who agreed that Discovery's service was shocking in the way that this issue was handled!!!I was asked to forward proof of my daughter's departure in May, which I sent as well as a copy of her air ticket! Due to the negligence and incompetence of broker Leon Vermeulen, I have paid R180000 for my daughters contribution because of the imcompetence of Discovery and their brokers. Discovery is all about money and they do not take care of their members!! I have all the evidence that I have asked for my daughter to be removed but still nothing has been done and they are saying that it was not their fault!!! Look at all the complaints on Hello Peter Discovery and wake up!!! I have also lodged this with the ombudsman and am now asking Wendy Knowler to handle this case for me. Shame on you Discovery! I have also asked to be removed from Vitality twice via email, yet nobody has contacted me or responded. Shocking service!
227 replies
65 months ago
Shocking service from Caroline Taylor at Std Bank claims Department
My sister, Mrs M G Sefontein’s husband passed away in May this year. They have a house in Deneysville which they are renting out and needed some work done as they are in the process of selling it. I am her sister who is helping her with her claims and whilst she was down with me in Cape Town for 2 weeks we managed to lodge the necessary claims, one which was for the cleaning of the drains. my sister is 75 years old and has just moved to a retirement resort and has no internet yet is also not computer savvy therefore I am assisting her I have only had good service from the claim department which dealt with me and vice versa and with regards to the plumber, Std Bank organised a plumber from Johannesburg, which was cancelled the next day by the plumbers themselves as they do not cover the Deneysville area and had to get somebody from either Sasolburg or Vereeniging. I was very busy at work and did not have a chance to follow up and phoned today as I am on leave now. I just want to state for the records that I have been a client with Standard Bank for the last 40 years and my sister used to work for Standard Bank all her life! However I managed to get through on my cell phone to a Caroline Taylor, which was incredibly rude and unhelpful. I gave her the claim number and she insisted on contacting my sister, after having explained the situation to her and saying that I did not want to worry my sister with this as he is not well and will get stressed! She just kept me on the phone whilst phoning my sister, who was having her afternoon nap as she is not well, and told my sister that she is not covered for any claims or registered and she must go and clean the drain herself!!! Never have we had such unprofessional and rude service from Standard Bank! Caroline then came back to me, said I can contact her for anything and after having said that i have been holding on for over 20 minutes and it is my cel phone, put the phone down on me! My sister had a panic attack, I had to phone my one sister in Pretoria to go and see to her! I am also going to report this to the highest authority and to social forums. I am very upset , how dare she speak to an old lady like that! it is totally unprofessional and behavior like that should not be tolerated by a professional institute like Standard Bank! Could you please get back to me as a matter of urgency with regards to appointing a plumber either from Sasolburg or Vereeniging, to sort out the overflowing drains. That’s the email I sent to Candice Jonkers, who is suppose to be the manager but have not had any response or acknowledgement of the email. Total shocking service from Std Bank so unprofessional, I am taking my business away from them as they are useless!!!
56 replies
106 months ago
Exceptional Service
<p>I submitted a building claim for my garage door and it was settled within 3 days! Exceptional service and thanks again to Razia Sarlie for her quick, professional and ethical manner in which this was dealt with. Good work Disovery I am so glad I joined you!</p>
61 replies
106 months ago
Rating Telkom the worst of the worst
<p>my landline has been Nanking a noise for about 3 months now! I have reported it several times and each and every time there is a different story! Please note that I have and paying g for services which I have not been able to utilize! I have a landline only but kept it so I can have access to our gated complex! Well low and behold two guys rocked up here at 8 this morning, normally it's Sunday at 8 fiddled around I could see they had no clue what they were doing!! Now my landline is not working at all!!!!!!!!!! I have had enough I can not carry on like this the incompetence and stupidity is unbelievable!! This spends to be sorted as soon as possible because my landline is connected to my alarm as well and should there be any repercussions I will sue Telkom!!!! Sort this out now!!!</p>
430 replies
109 months ago
Worst Worst Company
<p>I upgraded my package 2 weeks ago because my son came to visit from London and he loves his sports! On the day of upgrading they debited my account with R330. I then advised the lady to downgrade my package again on the 27th of April which was never done! I specifically phoned in on the 26th of April to make sure it would be downgraded! Low and behold this morning my account gets debited with R909!!!! I phoned in and spoke to a lady called Andile who very aggressively told me that I have to go into the bank and reverse my debit order! They are absolutely useless I sausage that they must refund me my money! Andike then went on to say maybe her colleague did not explain to me how it works! I know how the system works! Incompetent I want my money back and actually want nothing to do with DSTV moneygrabbers</p>
112 replies
121 months ago
Excellent service
<p>Service exceptional. First review all due to misunderstanding.</p>
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (66.66666666666667%)