Active since May 2016
10
Reviews
0
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Reviews
10 reviews30 months ago
RTMC
It is rare that one can have a positive experience with a governmental agency but in this case I was pleasantly surprised. I needed to renew my car licence, and decided, without much hope of success, to try their online renewal facility. The online portal was easy to use, and took about 15 minutes to complete, including registering, confirming and transacting. I received the disc via courier 36 hours later. I was suitably impressed.
0 replies
35 months ago
Supernova Studio
I have been dealing with Supernova now for almost 3 years, with about 20 orders placed in that time. Never once have I been disappointed. The service is absolutely first class (I once had an order delivered within 22 hours of placing the order online). Their product line is extensive, and backed up by knowledgeable staff easily available for advice. Outstanding service, every time.
0 replies
42 months ago
Webuywheels excellence
As ever, superb service from Webuywheels. Friendly, fair and efficient. Money is in your bank before they take the car away
133 replies
65 months ago
Car Service City New Road
I've just had my car serviced and what a pleasant consumer experience! This is the second time I have used them, and to be greeted by name was a pleasant surprise. The staff are friendly and efficient, prices and work to be done explained,quoted and confirmed before having to commit oneself, the work done and completed at the stated time. Check in and check out was quick and hassle-free. Would highly recommend!
0 replies
68 months ago
Supernova Studio
The service from Supernova is absolutely superb. Generally 24 hours from placing online order to receipt of goods (Durban to Jhb). Interaction with owner (Lindy) always positive, personal, friendly and very helpful. Can highly recommend!
0 replies
100 months ago
Quick to debit, slow to repay
Grab some popcorn and settle into a comfortable chair. Actually, long story, short. Last year October I discovered that a fraudulent account had been opened in my name. Clearly inside job, because they had bank details and debits had been going off. Anyway, I visited the Rivonia "service" centre and gave notice of my concerns. Again to make a long story short, after two visits to a police station to a) open a case of fraud (as advised by the consultant) and b) just swear an affidavit (after the police told me to not waste their time). Eventually managed to get a "query number" from MTN. (Ever tried to follow up on their 808 number?) Come November and I hadn't heard a peep, so went into the Mall of Africa "service" centre. The kind lady went on the computer and couldn't find my query, so opened a NEW one. Luckily, I had the requisite documents (sworn affidavit, certified copies, etc..remember I have been through it before). She does reveal that the account has been flagged as fraudulent and the account has been credited with what they owe me. I ask for a refund, and she has to refer to it "upstairs". It's now February, and for the life of me, after multiple mails, I cannot get an answer as to when I will get the money back. I cannot blame the lady at the Mall of Africa, who has at least responded to my mails and tried to help me out. But obviously the decision doesn't lie with her. So quick to take your money, but like frozen syrup to pay back what they owe.
210 replies
111 months ago
Problem resolved
<p>Following an unfavourable review I posted last week regarding what I considered a rip-off, I am happy to report that my complaint has been addressed and resolved to my complete satisfaction. Thank you, Cassandra!</p> <p>As background, what happened was I purchased data online. However, beacause I hadn't used that number for a while, apparently the number had been disconnected and I was advised by a consultant at a Vodacom shop that the data I had purchased was forfeit.</p> <p>After my complaint was published on Helopeter, I was contacted by a another consultant (Cassandra) who managed to transfer the "missing" data to a new number.</p> <p>Whilst I am pleased with the resolution of the problem, I think it might have been helpful if the in-store consultant had been able to resolve the problem at the time.</p> <p> </p> <p> </p> <p> </p>
112 replies
111 months ago
Data rip off
<p>I have (had) a pay-as-go data contract, with a modem, which I hadn't used for a few months. Last week, I paid for 3g of data. However when I still couldn't connect I went into Vodaworld to try find the problem only to be told that the number and sim card had been cancelled since I hadn't used it for 3 months. I was offered a sim swap but advised the data I'd purchased last week was forfeited.</p> <p>I was unaware of the automatic cancellation, which I could have lived with, but I find it a rip off that the money I paid has just vanished into the vast Vodacom coffers, never to be seen again and no possibility of recovery or even transfer to a new number.</p> <p>Needless to say Vodacom will never see or hear from me again.</p>
112 replies
119 months ago
MTN... don't even try
<p>I had a contract that expired, and at the same time my daughter has a contract that still has a year to run that she is not using, but I'm still paying for, and (obviously) can't cancel. Seeing as I'm still paying for it, wanted to transfer my number to that contract. </p> <p>However that's too much like giving the customer what he wants, and we can't have that. So I've taken over her number with all the pain and inconvenience that involves. </p> <p>MTN didn't even try to help.</p>
53 replies
121 months ago
Thank you Nella!
<p>Yesterday I ran out of petrol and made use of the emergency call out facility (claim 661261) and received tremendous service from Nella Mabena. Within 25 minutes of making the call, I was on my again.</p> <p>Excellent service! Thank you Nella.</p>
75 replies
Review Distribution
5 Star
6 (60%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (30%)