Active since May 2016
10
Reviews
0
Industries
Reviews
10 reviews15 months ago
O'Ryan for the win!!!
A couple of weeks back, my husband forgot his very expensive pair of medically tested sunglasses at the Stellenbosch store. After looking for it for more than 2 weeks and almost giving up, we went back to the store in the hopes that it might be there. When I walked in, O'Ryan immediately recalled the event and went to fetch the sunglasses which he kept for us. We have always been so happy with this store, and the fact that the employees are honest, friendly and helpful is really amazing!! You can be proud of such a team!!! Thanks O'Ryan!!!
0 replies
35 months ago
Terrible experience
Terrible service. Getting messages that product will be delivered the next day but nothing happens. Ignoring all emails for refunds. Pls don't buy from them. I won't ever again
0 replies
43 months ago
Order cancelled after waiting 1.5 hours
Ons Friday I ordered food for my family. Having 2 small children who need to go to bed early, I ordered early enough only to have the delivery time (via uber eats) being pushed further and further, I later waited 1.5 hours and then got a message saying that my order has been cancelled!!! I am livid!! This meant I had to scramble to sort food for my kids to get them to bed in time, but also had to find a shop open to go buy food for myhusband and myself!!! This is totally unacceptable
0 replies
44 months ago
Wonderful first impression
Bernadine was amazing in helping us get insurance for our furry children
74 replies
60 months ago
Horrible service and products
My husband bought me a very very expensive Chesterfield leather couch for my birthday in January as it was on sale. One month in the stitching stared coming loose. I contacted cielo who arranged for the couch to be collected and a new one to be delivered. This by itself took weeks. We finally got the new couch. Upon unwrapping it we found the leather was damaged. I immediately contacted Pelisa at cielo again. It has now been weeks since the second collection. I was informed that I can get a couch again but had to pay almost R3000 MORE for the same type, but different leather beacause the initial one has been discontinued. I have emailed numerous times without any response and being out almost R23 000!!!!! I am furious and will NEVER again support them again. CIELO, I WANT MY MONEY BACK!
53 replies
69 months ago
Horrified at food lovers Somerset west
I drove through from Stellenbosch this morning to visit the Food Lover's in Somerset west. I usually have great experiences at this store, but this morning left me completely disgruntled and disgusted. The store was packed with so many people. It was so full that I struggled moving with my trolley in any direction. I proceeded to grab a handful of things and moved to the checkout counter as I was desperate to get out of there. At some stage, the manager requested over the loudspeaker that customers must please finish their shopping as quickly as possible and move to the checkout counter as the store was very full. At the checkout counter people were pushing each other aside to get to the counters or exit. It was extremely uncomfortable. Upon leaving the store, I saw a lady expressing her discomfort towards the manager about the store being too full. He was incredibly aggressive towards her and said that they are allowed 250 people in the store. I know for a fact that there were way more people in that store than 250. I also expressed to him in a calmly fashion that I had to agree with the lady and that I truly did not feel comfortable with the situation. The manager got even more upset, raising his voice and waving his arms in an aggressive manner, screaming what we wanted him to do, also expressing that he cannot have people go in without their children. I pointed out to him that his securety was STILL letting people enter the shop and that there was a simple solution -just have people wait outside to keep numbers down. He started ranting on towards the other lady and I left. As a very loyal customer of your store, I am appalled by what I experienced this morning. The manner in which the concerns expressed were dealt with was shocking. As a store, it is your responsibility to make your customers feel safe and at ease. You can sanitize all you want, but if you do not give customers the option to exercise physical distancing it helps nothing! To the manager - I think you managed to alienate a lot of people with the way you decided to behave yourself and deal with the situation, me included.
53 replies
120 months ago
NO VALID RESPONSE
<p>I have a contract with 8ta which ended recently. They wrongfully deducted money from my account and upon my query cr my account for the money to be paid back. I was supplied with a Case ID: 18825724 by <br />Mathapelo Lerato Mawela. Last month hardly half of the money was paid back into my account. I used my case id and contacted Mathapelo but NO RESPONSE up till no as to why I have not received back my money!!!! THIS IS UNACCEPTABLE!</p>
106 replies
129 months ago
Bad fruit
On Saturday 5 September, my husband and I went to fruit and veg in access park. We bought nectarines and peaches. On Sunday morning, all the nectarines were bad! We thought of cutting out the bad parts on the outside, only to discover the inside looks even worse (as if there were worms in). This morning I took the peaches to work - same thing. It is horrible paying so much for fruit only having to throw it all away!!!
75 replies
130 months ago
And the horrible service continues...
So after my complaint on 26 July, Telkom was very quick to respond and apologise. I was phoned at an inconvenient time and asked the guy from Telkom to PLEASE phone again and gave him a time. He promised to phone but to avail. I got an email to explain how to switch off my FMIP which was not what the complaint was about...so clearly Telkom did not read my complaint or someone is being thick. After explaining the situation again I was told that my issue will be sent to the repairs team. I was given a contact email address \Should you have any further queries
75 replies
131 months ago
Without my iphone for 5 months now!
In March I took my iPhone back to the Telkom shop in Kenilworth center for repairs. I was told that the device will take 6 weeks to be repaired. I got a message from 8ta stating \FMIP to be deactivated"in order for them to repair my phone. This was incredibly confusing as FMIP was off. I was given a number to phone which I phoned a couple of times only to be transferred from 1 person to another. I was told over & over that I must switch off FMIP.I told them that is was off & I was told that they do not know what to do then & that I must phone my service provider. So I phoned 081180 a few times & was told that it has not been fixed yet because I did not turn off my FMIP. I furious! I spent basically all my minutes last month phoning around trying to reach someone who can help me. My phone got sent back unfixed in June (WARRANTEE EXPIRED WHILE IN 8TA's REPAIR SHOP).I phoned iFix who advised me to delete my account in order to switch off the FMIP. My phone has been back at 8ta since June & they have not sent it in again as they are refusing to fix it because the warrantee expired.WITHOUT PHONE FOR 5 MONTHS & NO ONE IS WILLING TO HELP! Contacted lawyer & consumer protection services"""
75 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
5 (50%)