LN
Leilani N
Active since May 2016
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Account Closure Impossible
I have now made several attempts to close this account, as I have both physically and financially emigrated from South Africa. I no longer have any financial assets in South Africa and I do not use my account for any reason. My first attempt to close my account was in October over secure chat with Pretty. I was told to transfer R25.26 out of my account before it can be closed, which I did. My account was not closed. I attempted to close my account again a couple of weeks later and spoke to Busisiwe. I was this time told to pay money into my account. My account was still not closed. Again, I attempted to close my account while speaking to Gomolemo. I was told to pay an additional balance of R165.39, which I did promptly, although my account was still not closed. I then spoke to Sibongiseni, who told me to transfer R90,80 out of my account. It appears this account was still not closed and I am now being contacted with regards to owing R359.35 on this account. Again, please close this account.
56 replies
45 months ago
Great service
Always a bit skeptical to try new online businesses in case it is a scam, but these guys are legit! Great service, kept me updated the entire time and good quality final product.
0 replies
69 months ago
Vodacom stealing money
Sometime during lockdown Vodacom took it upon themselves to add a monthly bolt on databundle of around R400 to my contract. I neither requested this nor authorised this. I have phoned Vodacom TWICE now and have been assured that it has been removed, but it is STILL going off as a debit order. I usually stick to either MTN or Cell C and this is the first time (and LAST) that I have been with Vodacom. I am EXTREMELY unhappy that during these financially difficult times that Vodacom is essentially stealing money from customers.
106 replies
99 months ago
Refusing to take back defective devices
I am finding it nearly impossible to get a working contract through MTN! I went to MTN at forest hill with all my paperwork in order to take out a new contract. The whole process of filling in forms took around 3 hours. I was told to come back once my contract has been approved to pick up my device. When I came to fetch my device, I was told it takes about 15 minutes for the safe to open. After hanging around for about 2 hours, I eventually gave up. When I came back the next day, my device was out of the safe but MTN was unable to do a sim swop with my EXISTING MTN sim. I had to purchase a new sim, which took 2 days to activate. I left MTN for a third time with still no device. After my fourth attempt, and another 2 hours later I eventually got my device. My device was about fully charged when I took it home and a few days later when I tried to recharge it for the first time, the device refused to recharge (I am assuming due to a battery malfunction as the charger works fine in my other devices). I returned to MTN for the FIFTH time and was told they cannot help me because I didn't notice the defect within 7 days. IS THIS NOT AGAINST THE CONSUMER ACT?! So in summary, I have been to MTN 5 times, wasted about 16 hours in their store and I still have no device (even though I am paying for one). In comparison, when I took out a contract with Vodacom the ENTIRE process took 2 hours and I got a functioning device. As per the consumer act, I want to return my faulty device and cancel my contract with MTN! I do not recommend anyone wasting their time with MTN's useless customer service.
105 replies
107 months ago
Continuous Dishonesty and Incompetence
<p>I have a building loan with FNB. It has on average taken them about a month to process each progress draw (unless the complaints department intervenes). I have been trying to get my final draw processed for 2 weeks now and I still have no idea what the status is or if the paperwork is even in order. I have repeatedly been told when following up that the request for evaluation has been submitted and when I followed up this morning again, since according to my previous conversations the evaluation was requested a week ago, nothing has been done! Apparently it is FNB's policy to just blatantly lie to their clients when they don't feel like working. This is not the first time I have posted this exact problem with FNB on hellopeter. Were this not my final draw it would be less effort to just move my loan to another bank! It has been such a horrible, painful experience having to deal with such dishonest and incompetent people, I would rather be homeless than ever have to deal with FNB's Home Loan Department again. </p>
56 replies
120 months ago
Assault by security guard
<p>I reported a case of assualt agains one of the security guards at a complex in Lonehill. After repeatedly trying to get feedback on the issue, I am now being continuously harassed by said security guard to the point where I dont feel safe in my own complex. I would definately not recommend using this company as they are clearly more concerned with profit than providing safety.</p>
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)