SN
Sihle N
Active since May 2016
13
Reviews
0
Industries
Reviews
13 reviews35 months ago
Bad customer treatment
My experience with YMA consulting has been getting worser at every call I engage with them. I cancelled my application for debt review in July 2022, due to misinformation by the consultant. I was told my case will be taken to court on the 19/04/2023, I patiently waited for the date. Since then I have not received feedback on whether it was successful. I have been following up and I will be on the waiting line for more than 40mins for my call to be picked up until I give up. I also sent follow up emails to the personnel handling my case, still no responses. I almost lost a job due to this flagging appearing in my background checks. This is really unfair treatment from this company my plans are on standstill because wow! I’m flagged as credit risk imagine…
53 replies
44 months ago
YMA Consulting ruined my reputation
I received a call from YMA Consulting about assisting me reduce interest rate on my current debt with no impact on my current term of the debt. I asked if I will not be under debt review and I was told "No", to my surprise a month later I am under debt review and my debt term is extended by 3 years. I never struggled to meet my obligations and this is damaging to my credit record. I have sent a cancellation request and I have been following up via email to no response, the call center is even a nightmare because you wait as caller #1 for almost 20min and your call never goes through. I whatsapp their number still no feedback on the status of my request. The turnaround is 5 days but I have been waiting for 20 days already.
349 replies
48 months ago
Bad Service and customer support
Bad service for an overnight delivery, my parcel has been delayed for 15 days and no communication of the reason for the delay. When I called they said everything is in order in relation to my address but still no delivery. What is worse is that the status changes in the morning to say "Out for delivery" then in the afternoon "Ready for shipment". No one has reached out to explain why it has not been delivered.
0 replies
65 months ago
Horrible service
I had the worst experience with Nedbank when I was inquiring about Honorary fees of R720. First of all no one knew the correct department to transfer my call to, spent more than 15min on calls of almost 3 days now. Secondly one of the ladies at CCM department was so rude and unreasonable.
0 replies
68 months ago
Horrible service from the retentions department
Horrible service from the retentions department. I have been calling for my upgrade since July and till to date no success. I have been on the call for more than 2 hours and when you finally reach the person to help you they drop the call or they can’t process your order.. The said part they will say they will ca you back tomorrow for an update (I think it’s a way of cutting your call) because they never call you back..
0 replies
69 months ago
Inappropriate treatment of a caller by receptionist
The receptionist was so rude and does not treat callers well. I called on the 12th August and I wanted her to give me a correct email address but she closed the call on me.
0 replies
84 months ago
Worst service online pre-bookings
Pre-booked tickets on the 4th of April for Avengers:End game to watch on the 27th same month at Cresta Mall online. I received my reference to print the tickets. When I got there on the day, my reference couldn’t scan and my seats were given to someone else. To cut story short the manager at Cresta ended up calling the call center for assistance on this matter, then they said my booking was reversed. No communication sent to me or a refund to my bank account. Even today no refund has been done and no apology for the inconvenience caused.. I have submitted all necessary documents for refund..
56 replies
87 months ago
Worst service ever online and via call center
Nedbank money app I have been requesting assistance in resetting my password on the app and it gives me an error message "Something wrong. please try again". I decided to do it on my computer, of which it tells me my ID number and Cellphone number is cannot recognise and now I wanted to receive my USERNAME so that I can log-in again. This is a SHOC****! I have 4 bank accounts with the bank, how come my ID number and Cellphone number cannot be recognised.... The most sad part is that even the call center people couldn't help with this issue instead he logged a case (REF ********** 4). How am I supposed to make my month end transactions..
168 replies
98 months ago
Exorbitant contract charges
I have upgraded from a handset, minutes and data contract to just a data contract. The upgrade was for a 20Gig data for R399, however when I review my statement I have a bill of R713. I laid a query with the retentions department on the 22nd and as per their policy it takes 24 to 48 hours to resolve the issue. As it stands this issue has not been resolved and its closer to month end and the company will deduct the incorrect amount of R713.
159 replies
106 months ago
Dodgy debit order
<p>I saw a debit on my account of R99 and with the help of my bank I was able to locate the entity.</p> <p>After several attempts to get assistance, my call finaly went through. </p> <p>They cancelled my information, however I had to call my bank to reverse the transaction. This was so unreasonable as I have never entered into an agreement with this company before and they managed to deduct money from my account.</p>
0 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)