RC
Ray C
Active since May 2016
51
Reviews
0
Industries
Reviews
51 reviews86 months ago
Negligent and Incompetent. Be warned.
Vumatel started digging up pavements in Witfield weeks ago. Today, your incompetent staff damaged an electrical cable and waterpipe connection, and just taped the cable with insulation tape and left an entire block of houses without electricity, and a soon to be surprised home owner with an enormous water bill. Your team have caused a LOT of problems in this area, and you take NO action to resolve these issues within a timely manner. Just cover it up and move on. This speaks volumes about what's to come. Equipment installed by incompetent staff are bound to cause plenty issues later. It'll only be fair if your investment blows up in your face. We'll leave it up to karma.
56 replies
88 months ago
FRAUD: Who is protected? Crooks or Customers?
Dear FNB, With regards to FNB Care Ref - ********** NF (2 ********** 44). I appreciate that you sent the report of your findings to me with regards to my card being cloned by a vendor. The money taken from my account was refunded after I made a fuss about the case not being attended to, but I am still not satisfied that this issue is resolved. In the report sent to me you said the following: "Please be advised that the Bank cannot disclose where your card details were compromised as this information was gathered by our investigators and is of a sensitive nature, to be used for criminal cases. " I understand that due to the nature of this case, you were not able to disclose the information before you have concluded who the fraudster was. But surely you must know, and have taken action against the merchant by now. I do not in any way, intend to support thieves, and therefore I would like to know what the final outcome of this case was, specifically WHO the fraudster(s) was. If you run your business in an ethical manner, you would want to protect your customers, and you can do so by divulging the information to me, OR you can protect the thief/thieves and thereby prove who's more important - crooks or clients. I look forward to your correspondence. Perhaps you will manage to convert this neutral report into a positive one.
210 replies
88 months ago
FRAUD at FNB: Is your money safe?
The number or reports I see posted here regarding poor service and poorer security and action taken with regards to fraudulent transactions make me want to vomit. I have had my details leaked by FNB twice already, and both times during the December Holidays, just before Christmas. I'm still waiting for a report FNB, and I am still waiting for the case for the fraudulent transaction for the small amount I lodged with you. I honestly don't care if it was for R1.00 or for R ********** 0.00 - it is MY MONEY, and you have no right to ignore fraud claims. Please go ahead and prove that I was in Benoni on the 19th of December to pay money to a company who is not only 35km down the road from where I was based at the time, but were also closed. I will fight for cents to prove a point. DO NOT PHONE ME. I am absolutely NOT INTERESTED in your consultant's empty promises. You may contact me via e-mail. I want to know what happened to my money regarding the 2016 case and the latest cases lodged with you. I asked your "consultants" if your website was hacked and they just conveniently avoided the question every time I asked about it. If you aren't taking the necessary precautions to ensure that your client's money is safe, at least tell us so we can move it to a more secure and competent bank.
105 replies
88 months ago
VODACOM's SPAMMERS ARE AT IT AGAIN..
Where did you get my details Vodacom? Because I did NOT share it with you. 4 calls already this morning? I will NEVER do business with your company, so don't waste your time phoning me. Please note, I wish no further communication / attempts from Vodacom or its 3rd parties – I am not interested in doing any business with either of the above. Should you wish to continue and disregard the above, I will lodge a formal complaint to the National Consumers’ Commission.
525 replies
88 months ago
I am stealing from myself. Thanks FNB.
Imagine my surprise when I contacted FNB's Fraud Dept. to follow up on a case I submitted on the 25th of December 2018 only to find that NOTHING was done.. Now imagine how it feels to be made a liar and told that your money cannot be refunded because you have made the transaction yourself with your card, using your PIN, in a different town while I was also at home, relaxing with friends and family. I've heard of split-personality disorders, but telling me I was at two places at the same time and did something without my own knowledge... well, that's new... I submitted two cases, one for a reasonably large sum and the other for little less than a hundred rand (keep in mind that the amounts don't matter - this is my money someone is spending without my permission or knowledge at the time). The case submitted for the large amount will be refunded in a few business days but will still be investigated, because there is a possibility according to Kevin at FNB Fraud dept. that I stole that money from myself too. I've been following up frequently and received NO feedback from anybody at FNB. Only when I call them weeks later something is done and I am made out to be a skelm?? You must be kidding me.. seriously. FNB, your banking app is very handy and your online banking dashboard looks great, but your service sucks and your security is way below what you would expect from a bank that pretends to be better than the rest. I am so sick of fighting with you that I will consider moving to your competition as soon as possible. You won't change, your service won't improve. Let's just agree that you've set expectations for your customers that you do not intent to deliver. I am wrong.. I should adjust my expectations and I'm sorry for trusting you to do all those things your fancy adverts claim you would do. I do not understand why you care so little.. regardless, post your generic response below..tell me how sorry you are that I've had this bad experience and do NOTHING to rectify it once again..
210 replies
89 months ago
FNB - Fraudulent charges. Liar-liar... caught you with your pants on fire..
I reported fraudulent activities on my account on 21-12-2018 and due to the lack of service and untrained unprofessional staff, this has still not been resolved. But this post is with regards to something else. I was explicitly told by FNB's consultants that if I COLLECTED my replacement card at a branch, I would be charged for the replacement card. Well... When I logged onto my internet banking profile today.. there it is; a charge for the replacement card of R100.00. Now, I reported this to the fraud department.. The thing that worries me is not the once of fraudulent charge, but the fact that FNB lied about their charges. Would I need to review my monthly statement to ensure that they're not charging me for other transactions that should be included in my monthly banking fees, and if I review all of my statements for the past few years, how much will they have stolen from me? I expect the charge for the card to be reversed. I recently received my credit card and was told the same. If they charged me for that card, I expect the charge to be reversed also. Watch out FNB... I am onto you. I have had ENOUGH of the poor quality service you've been providing. If I find that you've been stealing from me, you and I and the Ombudsman will have a chat...
420 replies
89 months ago
FNB - Unreliable, Unsecured, Useless.
I contacted FNB on 19 December 2018 to report fraudulent transactions on my account. Here is my review of the service received to date: 1. My card was immediately deactivated. Please review the recordings of my conversation with your consultants and comment on the level of professionalism and telephone etiquette they delivered? a. I was not provided with a reference number for either of my calls. b. I was told the card would be delivered within 3-5 days and that the cases with regards to fraud would be resolved within 10 days. c. I was not informed of any additional steps required to have it delivered, although when I logged onto the app, I had to schedule delivery manually. The card was delivered 11 days after I reported the incident, at 06:00 in the morning. 2. I have not received any feedback from FNB with regards to my reports at all. The amounts for both transactions was deducted from my account 11 days after I submitted the reports. 3. I have requested to have the “tap and go” functionality secured with a PIN or disabled. Received NO response to my query and was told by the “personal banker” that it cannot be disabled, which means I am walking around with an unsecured card which can be cloned or debited by anyone in close enough proximity to my wallet. 4. I requested answers about what seems to be a website hack attempt, received vague misleading responses. I trust you with my money – I should be informed about breaches in your security. Have you done anything about these breaches? Can and should we entrust you with our money? I expect answers in writing by close of business today, as well as reversals of both fraudulent transactions and a detailed report as to how the amounts was deducted from my account with no request for an OTP, or notifications at the time these transactions took place. You said my money is secure. I would like you to prove it. I thought you improved your services after the incident with my credit card and finance applications; sadly it seems you do not care about your clients or about the quality and/or lack of service you provide. What does your reputation mean to you? You have my e-mail address stored on your system – DO NOT PHONE ME.
315 replies
89 months ago
Fraud @Christmas - AGAIN.
I had hoped that I would not have a reason to complain, but here we are.. It’s Christmas time and although I’m ultra careful with my cards and transactions, some thief managed to draw money from my account once again..which lead to my card being deactivated AGAIN, and me being stranded without access to my funds AGAIN. A bank is supposed to be a secure place you entrust with your money.. What are you then FNB? What?
315 replies
89 months ago
Springs Mall Management - Anything for a buck.
Everybody I know in this area complains about the shoe cleaner sales people. They harrass you, and will literally push you into corners after you said no several times. The next time they push me or my fiancee around, I will knock them out cold and boycott Springs mall. I have had enough. People want to shop in peace and not worry about being attacked. Think about it and throw them out, or slowly watch your foot count decrease.
105 replies
90 months ago
Friendliest Takeaway in town!
To the cashier lady at the branch in Witfield, Boksburg; Thank you for always serving all of your customers with a friendly smile and professional attitude. It really goes a long way, and is certainly the reason I keep returning for more grub. Very well done, I look forward to the next time we meet. Keep up the good work.
0 replies
Review Distribution
5 Star
6 (11.764705882352942%)
4 Star
1 (1.9607843137254901%)
3 Star
1 (1.9607843137254901%)
2 Star
1 (1.9607843137254901%)
1 Star
42 (82.3529411764706%)