Active since Jun 2016
7
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7 reviews52 months ago
5 weeks and matress still not delivered.
Bought a bed and base on Black Friday. It is now 29 December and still not delivered. A new excuse every week. There are many mattress companies out there that give great service, ignore this one.
0 replies
66 months ago
Struggling to get invoices for the last 3 month! Simply no service from COD department
Unbelievable. COD invoices simply not answering phones. The last 3 month I have to get the Pretoria branch to phone them while waiting to pick up my order so they can at least tell me what I own to have shipments released. They simply do not send the invoices no matter how much you ask. Then I struggle my backside off to get the invoices to claim VAT afterwards. Struggling now with one for almost a month. Two shipments are now on its way with a total of R50 000 courier cost and I can not get them to even answer their phones. I am not asking for much when I ask for invoices so I can pay. This creates an issue with shipments now arriving late as it is not released due to non-payment. And these two shipments is, or should I say was meant for our Black Friday sale. How about you give some decent service like the rest of TNT in other countries, ****it!
0 replies
80 months ago
Incompetence to correct a VAT invoice
I am struggling now more than a week to get details on a VAT Invoice I paid changed for a SARS VAT audit. The incompetence of Joe Makwakwa is unbelievable. He surely changed the invoice and made it out to a different company! Then when I query that they all went silent, 2 emails to Nicole Botha, the query handling administrator, and a phonecall (had to leave a message to her assistant as she was in a meeting), had zero reaction back. If TNT can do the same thing in 2 hours, I would have thought DHL could do it in 1 week at least. I need it handled PRONTO as the money I am about to lose because of DHL amount to R1046.10, and that is not acceptable.
210 replies
82 months ago
Started to get invoiced after a year for an account closed over a year ago.
Out of the blue after closing Sage payroll online service more than a year ago I am starting to get invoiced again for an account that I do not use and that should have been closed. I send two emails querying this and not having had a reply from them. It is sad that the only way to get them to respond (hopefully) is through Hello Peter.
105 replies
95 months ago
Still payments not allocated to my Sage payroll account.
UNBELEIVABLE. I wrote a bad review a month or two back of my payments not getting allocated. Next day had a lady calling me asking me to forward the proof of payments. I send it to ********** I went and get the proof of payments from FNB, some I had to pay for because it is earlier than 3 months. Its more than a month later and it is still not allocated. My account no and payment reference number is W21895. So here is what we going to do. Close my Sage payroll account with immediate effect. I moved my payroll now to simplepay. Send me a final invoice as I did not make any payments for the last 3 month, I could not see the point in paying for services that do not get located to my account. If you want me to send the proof of payments again let me know. This I hope will be the last of my time wasted with Sage payroll.
106 replies
96 months ago
Can not get a basic like allocating payments from your customers right, really?
I keep on getting invoices from sage HR, I keep sending the proofs of payment and it simply does not get allocated to my account. So I now stopped paying too UNTIL you sort this out. I asked many times to be contacted and it simply does not help. I have sent proof of payments countless of times. And still, the payments are not allocated to my account. So as promised in the last email to your creditor department that if you guys do not want to respond by email lets do so on Hello Peter and other multimedia platforms. It is frightening to think as the "number one financial software company" you can not get a basic like allocating payments from your customers right. I want it sorted right now! My account no and payment reference number is W21895.
53 replies
120 months ago
Promised to phone back with deduction explenations and does not
<p>We have a FX deduction on our FNB business account. The lady at FX could not tell met what it is and promised me that she will find out and come back to be. We verified my cell on and email.</p> <p>This is last week Thuersday, I think it is save to say that she is not planning to get back to me.</p> <p>FNB please handle this with your staff and get back to me asap.</p>
53 replies
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7 (100%)