OT
Olga T
Active since Jun 2016
9
Reviews
0
Industries
Reviews
9 reviews40 months ago
Exceptional service
Received exceptional service from Devin and Jackie. They saved the day from a absolute nightmare at the hands of transfer attorney. Would recommend them 1000 fold. Devin explained the whole process and took time to go through each clause of the bond agreement including the fine print.
0 replies
40 months ago
Terrible Service
Worst service I have ever received. They tried to bully me into proceeding when the seller had not met stipulated conditions of the offer to purchase. They lie to you that they serve both the seller and the purchaser but then go ahead and send a lawyers letter to try and put you on terms knowing fully well that the seller has not met the conditions of the OTP. Their response was you can sue them after the effect. Who has the time to spend finding lawyers and taking time off to go through the process of suing someone when they should just ensure all conditions are met in the first place. Thankfully I had the best bond attorneys WILSENACH VAN WYK ATTORNEYS who basically told them no money would be transferred until the OTP conditions were met. Did I mention the lawyer I dealt with being rude (eye roll)... If you want peace of mind and sanity just stay away from them.
264 replies
42 months ago
I really enjoyed working with Thandi Mulaudzi
I really enjoyed working with Thandi Mulaudzi. She kept me updated on every stage of the process and was reassuring and made it a point to ensure any concerns were handled satisfactorily. She also went well out of her way with advise and assistance to ensure I was able to get the home I wanted.
132 replies
52 months ago
Appalling Service
I ordered an iPhone 13 online and I took delivery of the phone on Tuesday the 19th of October. The phone was faulty and was returned through MTN Morningside on Friday 22 October. I have been calling Mondo continuously, in the beginning every day, then down to once a week since October to try and get this contract cancelled. Now we are already at the end of January the contract still has not been cancelled. Each time I call Mondo I speak to an agent who tells me the cancellation has been escalated as they have an RMA number and the phone was returned to the warehouse. I am still receiving monthly invoices from MTN and run the risk of getting my credit ruined over this.. This is really terrible service as surely it should not take this long to cancel a contract for a phone that was returned within two days. The time and airtime wasted on this is just ridiculous.
53 replies
54 months ago
Appalling service MTN Direct Morningside
I ordered an Iphone 13 online and received excellent service from Mondo. I took delivery of the phone on Tuesday the 19th of October and unfortunately the phone was faulty. On Friday 22 October I took the phone to MTN Cresta mall and was told it can be only returned to MTN direct and the closest one was MTN Morningside. This is where the nightmare started. The lady at MTN was very rude and unhelpful and was basically telling to take the phone back with me as I had to contact Mondo who would arrange for the phone to be collected. Whilst instore I called Mondo and she was asked her to take the phone and give me a Reference Number. She told me she was not able to get that reference number immediately as the number would only be available the next day. The helpful lady from Mondo asked her to take the phone anyway and call me back the next day to give me the reference number. She booked the phone in and gave me an internal reference number and said the reference number would be available the next day. I have been calling MTN morningside everyday since Saturday 23 October and the phone does not get answered. On the other hand Mondo has received the phone and are not able to process it without the number that the rude lady from MTN still has not given. Honestly does this mean I have to now again spend time and fuel to drive all the way to morningside for this number that was supposed to be available on the 23rd of October. I even tried to call the MTN call centre to ask if there is an alternative number i could use to contact morningside and was told they do not have numbers for the branches. When I compare the level of service I am receiving from Mondo and the appalling service for MTN it is just appalling.
0 replies
60 months ago
Vodacom Sneaky Upgrade System
I am appalled at the sneaky nature in which Vodacom handles their upgrades. Vodacom offers you an upgrade 5 months before your contract ends but they do not tell you when signing the 24 month contract that effectively you are signing for a 29 month contract in which you will pay what you have agreed for the first 24 months and then for the last 5 months you are going to have to pay almost three times what you agreed to to enjoy the same benefit. The explanation is that because you upgraded 5 months before you contract ended. Why on earth do they offer the upgrade early then if you will then be penalised for it. Absolutely unacceptable. If I had been told this when I upgraded I would have waited out my 5 months on a package that I was comfortable with than to have 5 months forced down your throat.
106 replies
67 months ago
FNB's shameful continued disregard for their customers
FNB continues to show such disregard for their customers. On the 26th of September they decided to double debit my home loan account. It took me +/- 6 days before they credited my account with the extra amount. In the meantime, I had an unpaid item. FNB reversed the amount they had charged for the unpaid item but my sevice provider had also charged me for the unpaid amount. I sent FNB a copy of the statement showing the amount charged for the unpaid item as well as a receipt showing that I had paid this penalty resulting from their actions. I was told I would be paid back the amount into my account. This was on the 7th of October and to date this amount has not been paid back into my account. I find it appalling that if it had been the other way round and my account had an unauthorised debit balance the bank would have charged me interest over those six days that they had my money. Now that they decided to just take my money and keep it for 6 days all I get is an "oops sorry about that" and now I have to carry additional charges because of this which they promise to refund but do not. Shame on you FNB FNB should be as concerned about protecting their customers as they are about protecting their own interest.
53 replies
67 months ago
FNB home loans Appalling service
I am at my wits end with the horrid service received from FNB home loan. This started on the 30th of September when they double debited my account. I raised alarm and was told they would monitor my account and reverse the extra amounts debited. Today is the 5th of October and I have spent hours on the the phone on a daily basis (barring this weekend) with countless agents who promised to escalate my query and nothing gets done. My home loan account is paid over the amount it should have been paid at this stage because before COVID hit I was paying extra into the account. There is no reason at all why this account should have been double debited. As it is now my payments have been returned unpaid and fees levied to my account. Above all my child has had to go without essential supplies because of this. I hope FNB will be paying interest for the time I have been without this money when I so desperately need it. I have been to the branch on two occasions and on the phone countless times. Emailed and emailed raised two official complaints but still, nothing has been done.
53 replies
120 months ago
good service from Flip and Ashley
<p>Had a terrific experience at Auto Magic in Strijdom Park. Went to get my car assessed for a claim and ended up getting the dents and scratches polished at no charge. My jaw almost dropped didnt know this still happened in this economy. I was trully impressed will certianly be referring them.</p>
53 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)