QE
QBNS EATERY UMHLANGA
Unclaimed Business
QE
QBNS EATERY UMHLANGA
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceVN
Viresha N
1 reviews | Active since Jan 2020
5 Mar 2023, 19:02
Worst restaurant experience ever
DO NOT GO TO THIS RESTAURANT!!! Upon hearing good reviews of this establishment, we went for supper on a Sunday evening. Unfortunately, the mussel pot had a ****ROACH! When we approached the Manager named Rowan, she was extremely rude, completely disregarded our concerns, defended the restaurant, and instead informed us that the ****roach could have come from the ocean. Bare in mind we were the only patrons in the restaurant at the time. (Perhaps this should have been the first red flag) The level of service at the restaurant is appalling. The fact the manager was rude to us instead of simply apologizing is unacceptable. I will definitely not return to this restaurant nor would I recommend this restaurant to anyone! Kindly send the Manger on hospitality training ASAP if you wish to retain a customer base.
Helpful (0)
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Viresha N
1 reviews | Active since Jan 2020
5 Mar 2023, 19:02
Worst restaurant experience ever
DO NOT GO TO THIS RESTAURANT!!! Upon hearing good reviews of this establishment, we went for supper on a Sunday evening. Unfortunately, the mussel pot had a ****ROACH! When we approached the Manager named Rowan, she was extremely rude, completely disregarded our concerns, defended the restaurant, and instead informed us that the ****roach could have come from the ocean. Bare in mind we were the only patrons in the restaurant at the time. (Perhaps this should have been the first red flag) The level of service at the restaurant is appalling. The fact the manager was rude to us instead of simply apologizing is unacceptable. I will definitely not return to this restaurant nor would I recommend this restaurant to anyone! Kindly send the Manger on hospitality training ASAP if you wish to retain a customer base.
0
Replies (0)SC
lB
lechelle B
1 reviews | Active since Jan 2020
11 Jan 2023, 06:29
Misleading advertising
The fish and chips normally come with 2 pieces of fish. On the entertainer app they had a special buy 1 get 1 free. However when I ordered it, it only came with 1 piece fish each. This is a rip off. Why say buy 1 get 1 free when you taking 1 portion and putting it in 2 plates. This is very misleading and this information should of been shared beforehand
Helpful (0)
|Replies (0)lB
lechelle B
1 reviews | Active since Jan 2020
11 Jan 2023, 06:29
Misleading advertising
The fish and chips normally come with 2 pieces of fish. On the entertainer app they had a special buy 1 get 1 free. However when I ordered it, it only came with 1 piece fish each. This is a rip off. Why say buy 1 get 1 free when you taking 1 portion and putting it in 2 plates. This is very misleading and this information should of been shared beforehand
0
Replies (0)YS
Yulesha S
1 reviews | Active since Jan 2020
7 Dec 2022, 17:52
Restaurant closed
I made a booking for my mum's birthday. When they arrived, the restaurant was closed - possibly due to loadshedding however no one bothered to even call to let them call. Pathetic, would probably give zero stars if possible.
Helpful (0)
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Yulesha S
1 reviews | Active since Jan 2020
7 Dec 2022, 17:52
Restaurant closed
I made a booking for my mum's birthday. When they arrived, the restaurant was closed - possibly due to loadshedding however no one bothered to even call to let them call. Pathetic, would probably give zero stars if possible.
0
Replies (0)OS
KP
Kumasen P
1 reviews | Active since Jan 2020
19 Jul 2021, 05:27
Poor Service
Ordered meals for a family of 7 and was utterly disappointed by the customer service and food quality. During a time of a pandemic and the hospitality industries bearing the brunt I have not come across such poor service than QBNS. During this time 1 would expect restaurants to put in more effort into customer service and the quality of their products. After a week of the economy facing a major crisis, I understood when the restaurant may of had a shortage of items however what I fail to understand is poor service. My order which was a take away was packed before hand when I ask for it to be kept warm, there were no cutlery or serviettes, the waiter was uninterested to clarify what my order entailed therefore I had to check each item on my own and when asked to purchase a sauce I was told it was in a bottle but I can not see it but it has been charged for. I had called the manager and spoken to the manager about the poor quality of the items as 7 minutes later from the store the food was cold and not what I had expected my order to entail. Manager was very rude and said that I was supposed to ask for cutlery or crockery, which is absolutely absurd as during this pandemic restaurants provide all utensils together with your order, waitrons also ask you to check your orders whilst they are present, i had specifically called way ahead of my pick up time and asked to have my order kept warm but it was packed and lastly you can not advise your customer you will show them an item and then come back and say you can not show me the item but have charged me. I have been to many restaurants in the Umhlanga area especially during the pandemic and having ordered for the 1st time from Qbns I am utterly disappointed and disgusted by the service provided. I was aware that although the name is Qbns the menu is of Ocean Basket but after the service and quality received I have doubts.
Helpful (0)
|Replies (0)KP
Kumasen P
1 reviews | Active since Jan 2020
19 Jul 2021, 05:27
Poor Service
Ordered meals for a family of 7 and was utterly disappointed by the customer service and food quality. During a time of a pandemic and the hospitality industries bearing the brunt I have not come across such poor service than QBNS. During this time 1 would expect restaurants to put in more effort into customer service and the quality of their products. After a week of the economy facing a major crisis, I understood when the restaurant may of had a shortage of items however what I fail to understand is poor service. My order which was a take away was packed before hand when I ask for it to be kept warm, there were no cutlery or serviettes, the waiter was uninterested to clarify what my order entailed therefore I had to check each item on my own and when asked to purchase a sauce I was told it was in a bottle but I can not see it but it has been charged for. I had called the manager and spoken to the manager about the poor quality of the items as 7 minutes later from the store the food was cold and not what I had expected my order to entail. Manager was very rude and said that I was supposed to ask for cutlery or crockery, which is absolutely absurd as during this pandemic restaurants provide all utensils together with your order, waitrons also ask you to check your orders whilst they are present, i had specifically called way ahead of my pick up time and asked to have my order kept warm but it was packed and lastly you can not advise your customer you will show them an item and then come back and say you can not show me the item but have charged me. I have been to many restaurants in the Umhlanga area especially during the pandemic and having ordered for the 1st time from Qbns I am utterly disappointed and disgusted by the service provided. I was aware that although the name is Qbns the menu is of Ocean Basket but after the service and quality received I have doubts.
0
Replies (0)KP
Kumasen P
1 reviews | Active since Jan 2020
19 Jul 2021, 05:27
Poor Customer Service
Ordered meals for a family of 7 and was utterly disappointed by the customer service and food quality. During a time of a pandemic and the hospitality industries bearing the brunt I have not come across such poor service than QBNS. During this time 1 would expect restaurants to put in more effort into customer service and the quality of their products. After a week of the economy facing a major crisis, I understood when the restaurant may of had a shortage of items however what I fail to understand is poor service. My order which was a take away was packed before hand when I ask for it to be kept warm, there were no cutlery or serviettes, the waiter was uninterested to clarify what my order entailed therefore I had to check each item on my own and when asked to purchase a sauce I was told it was in a bottle but I can not see it but it has been charged for. I had called the manager and spoken to the manager about the poor quality of the items as 7 minutes later from the store the food was cold and not what I had expected my order to entail. Manager was very rude and said that I was supposed to ask for cutlery or crockery, which is absolutely absurd as during this pandemic restaurants provide all utensils together with your order, waitrons also ask you to check your orders whilst they are present, i had specifically called way ahead of my pick up time and asked to have my order kept warm but it was packed and lastly you can not advise your customer you will show them an item and then come back and say you can not show me the item but have charged me. I have been to many restaurants in the Umhlanga area especially during the pandemic and having ordered for the 1st time from Qbns I am utterly disappointed and disgusted by the service provided. I was aware that although the name is Qbns the menu is of Ocean Basket but after the service and quality received I have doubts.
Helpful (0)
|Replies (0)KP
Kumasen P
1 reviews | Active since Jan 2020
19 Jul 2021, 05:27
Poor Customer Service
Ordered meals for a family of 7 and was utterly disappointed by the customer service and food quality. During a time of a pandemic and the hospitality industries bearing the brunt I have not come across such poor service than QBNS. During this time 1 would expect restaurants to put in more effort into customer service and the quality of their products. After a week of the economy facing a major crisis, I understood when the restaurant may of had a shortage of items however what I fail to understand is poor service. My order which was a take away was packed before hand when I ask for it to be kept warm, there were no cutlery or serviettes, the waiter was uninterested to clarify what my order entailed therefore I had to check each item on my own and when asked to purchase a sauce I was told it was in a bottle but I can not see it but it has been charged for. I had called the manager and spoken to the manager about the poor quality of the items as 7 minutes later from the store the food was cold and not what I had expected my order to entail. Manager was very rude and said that I was supposed to ask for cutlery or crockery, which is absolutely absurd as during this pandemic restaurants provide all utensils together with your order, waitrons also ask you to check your orders whilst they are present, i had specifically called way ahead of my pick up time and asked to have my order kept warm but it was packed and lastly you can not advise your customer you will show them an item and then come back and say you can not show me the item but have charged me. I have been to many restaurants in the Umhlanga area especially during the pandemic and having ordered for the 1st time from Qbns I am utterly disappointed and disgusted by the service provided. I was aware that although the name is Qbns the menu is of Ocean Basket but after the service and quality received I have doubts.
0
Replies (0)