RA
Real assist
Claimed Business
RA
Performance(last 12 months):
Ranked In Insurance
#49NPS Score
-100Unlikely
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceT
Thokozane
1 reviews | Active since Jan 2020
18 Sept 2025, 06:47
Pathetic plumbing services
You cannot mess up at a client's home, and the best you can do is to send a team after 14h00 the next day to fix your own mess, without taking into consideration the fact that the client is already inconvenienced(first by the issue they are facing, and second, by your incompetence). Pathetic plumbing services🚮
Helpful (0)
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Thokozane
1 reviews | Active since Jan 2020
18 Sept 2025, 06:47
Pathetic plumbing services
You cannot mess up at a client's home, and the best you can do is to send a team after 14h00 the next day to fix your own mess, without taking into consideration the fact that the client is already inconvenienced(first by the issue they are facing, and second, by your incompetence). Pathetic plumbing services🚮
0
Replies (0)T
Thokozane
1 reviews | Active since Jan 2020
18 Sept 2025, 06:43
Pathetic plumbing
This cannot mess up at a client's home, and the best you can do is offer to send a team after 14h00 the next day to fix your own ****ing mess! Beyond pathetic. If it wasn't for the body corporate giving you guys work, you wouldn't get ****
Helpful (0)
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Thokozane
1 reviews | Active since Jan 2020
18 Sept 2025, 06:43
Pathetic plumbing
This cannot mess up at a client's home, and the best you can do is offer to send a team after 14h00 the next day to fix your own ****ing mess! Beyond pathetic. If it wasn't for the body corporate giving you guys work, you wouldn't get ****
0
Replies (0)LH
DS
Dhaneshree S
1 reviews | Active since Jan 2020
5 Jun 2024, 15:59
Disgusting service and ruins people's livelihood just to replace a geyser
They deserve to be shut down and their license to practice be stripped away *********** staff that ruins people's lives
Helpful (0)
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Dhaneshree S
1 reviews | Active since Jan 2020
5 Jun 2024, 15:59
Disgusting service and ruins people's livelihood just to replace a geyser
They deserve to be shut down and their license to practice be stripped away *********** staff that ruins people's lives
0
Replies (0)PT
Pen T
1 reviews | Active since Jan 2020
29 May 2024, 19:16
Really Don't Assist
If I could give 0 out of 5, I would ! Over two weeks ago, this company came out to repair a geyser covered under a household insurance in Simonstown. They were contracted by CIA insurance. In the process the plumber started a fire in the roof. He requested his colleague get a garden hose pipe to put it out, and doused the unit in water resulting in substantial damages. The unit is unliveable due to extreme mould. Despite the fact that they admitted liability and I instructed them the day after the fire, to get in drying equipment, they didn't. My tenants belongings have been destroyed, they have been refused alternative accommodation and to make matters worse, Real Assist have sent unqualified contractors to start repairs .... have you ever heard of a professional arriving at the property and asking for materials (in this case ceiling boards) to make good their damage. I'll be updating this review as the situation develops....
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Pen T
1 reviews | Active since Jan 2020
29 May 2024, 19:16
Really Don't Assist
If I could give 0 out of 5, I would ! Over two weeks ago, this company came out to repair a geyser covered under a household insurance in Simonstown. They were contracted by CIA insurance. In the process the plumber started a fire in the roof. He requested his colleague get a garden hose pipe to put it out, and doused the unit in water resulting in substantial damages. The unit is unliveable due to extreme mould. Despite the fact that they admitted liability and I instructed them the day after the fire, to get in drying equipment, they didn't. My tenants belongings have been destroyed, they have been refused alternative accommodation and to make matters worse, Real Assist have sent unqualified contractors to start repairs .... have you ever heard of a professional arriving at the property and asking for materials (in this case ceiling boards) to make good their damage. I'll be updating this review as the situation develops....
0
Replies (0)DS
Dhaneshree S
1 reviews | Active since Jan 2020
16 May 2024, 05:21
Never use Real Assist
They where called out to my residence. The plumber seemed *********** while replacing the gyser the maintenance valve bust they didn't closed the main water supply and my entire house was flooded including my household content it's been a miserable 5weeks and the company is finding ways to avade the issue all appliances are damaged works been delayed and my family is now living in an unhealthy environment. My son got a chest infection due to the dampness it has costed us so much to try and get going with daily life. They now refuse to take responsibility for their staff negligence. We have worked so hard to build up after relocating and a company sends *********** staff and ruins our livelihood, and now wants us to incur more costs by proving what's damaged when videos and pictures were sent when the incident occurred. Our brand new stuff is now water damaged and eventually will no longer work but they refuse to take responsibility for. This is a terrible company and I advise people not to use them.
Helpful (0)
|Replies (0)DS
Dhaneshree S
1 reviews | Active since Jan 2020
16 May 2024, 05:21
Never use Real Assist
They where called out to my residence. The plumber seemed *********** while replacing the gyser the maintenance valve bust they didn't closed the main water supply and my entire house was flooded including my household content it's been a miserable 5weeks and the company is finding ways to avade the issue all appliances are damaged works been delayed and my family is now living in an unhealthy environment. My son got a chest infection due to the dampness it has costed us so much to try and get going with daily life. They now refuse to take responsibility for their staff negligence. We have worked so hard to build up after relocating and a company sends *********** staff and ruins our livelihood, and now wants us to incur more costs by proving what's damaged when videos and pictures were sent when the incident occurred. Our brand new stuff is now water damaged and eventually will no longer work but they refuse to take responsibility for. This is a terrible company and I advise people not to use them.
0
Replies (0)