RM
Renault Motus
Unclaimed Business
RM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.6|7 Reviews
Jun '25 - May '26
5(16.7%)
4(16.7%)
3(0%)
2(0%)
1(66.7%)
5(16.7%)
4(16.7%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Renault Motus
Renault Motus has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Renault Motus across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNVg
Naseef Van graan88
1 reviews | Active since Jan 2020
5 Mar 2026, 10:56
Worst car dealership paardeneiland
Dear Renault South Africa Customer Care, I am writing to formally lodge a complaint regarding a promotional offer that has not been honoured by the Renault dealership where I purchased my vehicle. At the time of purchase, the dealership clearly advertised that customers would receive a R5,000 shopping voucher with every vehicle purchase. This promotion was visibly displayed on the vehicles at the dealership, and I have attached photographic evidence. I proceeded with the purchase in good faith based on this advertised promotion. However, the dealership has now refused to provide the R5,000 voucher, and no valid written explanation or exclusion was communicated to me prior to or during the sale. This matter has already been escalated to the Motor Industry Ombudsman of South Africa (MIOSA), and I am now requesting Renault South Africa to intervene and ensure that the advertised promotion is honoured. Please investigate this matter and provide feedback urgently, including confirmation of when I will receive the promotional voucher. I also got the car in a bad state bubbles in tinting that was sorted eventually l,however came back with bad surface contamination with in the paint refused to do clay bar treatment instead gave a light polish when I got the car back there was a dent a few scratches that was repaired very poorly I had to walk to the dealership from my work as my sales person Sibo refused to fetch me saying his busy when I got there he was just standing around this is really a bad response on purchasing my new Renault Kiger is this what Reanult’s workmanship is about stay clear of the paarden Eiland multi franchise branch!! They even blue tick me on WhatsApp and don’t respond to my concerns now that the deal has happened Vehicle details: Name: Naasief Van Graan Vehicle: Renault Kiger Evolution Dealership: Motus Renault Paardeneiland Date of purchase: 23/02/26 Contact number: 0605560593 I look forward to your prompt resolution of this matter.
Helpful (0)
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Naseef Van graan88
1 reviews | Active since Jan 2020
5 Mar 2026, 10:56
Worst car dealership paardeneiland
Dear Renault South Africa Customer Care, I am writing to formally lodge a complaint regarding a promotional offer that has not been honoured by the Renault dealership where I purchased my vehicle. At the time of purchase, the dealership clearly advertised that customers would receive a R5,000 shopping voucher with every vehicle purchase. This promotion was visibly displayed on the vehicles at the dealership, and I have attached photographic evidence. I proceeded with the purchase in good faith based on this advertised promotion. However, the dealership has now refused to provide the R5,000 voucher, and no valid written explanation or exclusion was communicated to me prior to or during the sale. This matter has already been escalated to the Motor Industry Ombudsman of South Africa (MIOSA), and I am now requesting Renault South Africa to intervene and ensure that the advertised promotion is honoured. Please investigate this matter and provide feedback urgently, including confirmation of when I will receive the promotional voucher. I also got the car in a bad state bubbles in tinting that was sorted eventually l,however came back with bad surface contamination with in the paint refused to do clay bar treatment instead gave a light polish when I got the car back there was a dent a few scratches that was repaired very poorly I had to walk to the dealership from my work as my sales person Sibo refused to fetch me saying his busy when I got there he was just standing around this is really a bad response on purchasing my new Renault Kiger is this what Reanult’s workmanship is about stay clear of the paarden Eiland multi franchise branch!! They even blue tick me on WhatsApp and don’t respond to my concerns now that the deal has happened Vehicle details: Name: Naasief Van Graan Vehicle: Renault Kiger Evolution Dealership: Motus Renault Paardeneiland Date of purchase: 23/02/26 Contact number: 0605560593 I look forward to your prompt resolution of this matter.
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Replies (0)AN
Anushka N
1 reviews | Active since Jan 2020
12 Dec 2025, 08:05
The worst possible experience. You would have better luck trying to fix it yourself.
The worst possible experience. I went to Renault Motus Parow to replace a bearing of a car I bought less than three months ago. My car stood for 3 days before anyone bothered to touch it. My car has warranty; the warranty providers waited three days for 3 pictures and a video. A service that was booked and should have been a 1-day thing spanned over 4 days. The customer service is awful, the person assisting me had such an attitude and so unhelpful. After my car stood for 3 WHOLE days, they still hadn't even ordered the part. Currently on day 4, WITH NO RESOLUTION IN SIGHT.
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Anushka N
1 reviews | Active since Jan 2020
12 Dec 2025, 08:05
The worst possible experience. You would have better luck trying to fix it yourself.
The worst possible experience. I went to Renault Motus Parow to replace a bearing of a car I bought less than three months ago. My car stood for 3 days before anyone bothered to touch it. My car has warranty; the warranty providers waited three days for 3 pictures and a video. A service that was booked and should have been a 1-day thing spanned over 4 days. The customer service is awful, the person assisting me had such an attitude and so unhelpful. After my car stood for 3 WHOLE days, they still hadn't even ordered the part. Currently on day 4, WITH NO RESOLUTION IN SIGHT.
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Replies (0)SN
Shariefa N
1 reviews | Active since Jan 2020
23 Oct 2025, 20:14
Renault SA - disgusting service
RENAULT SOUTH AFRICA - WHEN I FIND YOU..... YOUR AFTER SALES SERVICE IS TERRIBLE AT BOTH YOUR TYGERVALLY AND PAROW BRANCHES IN CAPE TOWN NO ONE KEEPS U UP TO DATE WHEN YOUR VEHICLE IS IN FOR SERVICE ETC
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Shariefa N
1 reviews | Active since Jan 2020
23 Oct 2025, 20:14
Renault SA - disgusting service
RENAULT SOUTH AFRICA - WHEN I FIND YOU..... YOUR AFTER SALES SERVICE IS TERRIBLE AT BOTH YOUR TYGERVALLY AND PAROW BRANCHES IN CAPE TOWN NO ONE KEEPS U UP TO DATE WHEN YOUR VEHICLE IS IN FOR SERVICE ETC
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Replies (0)ML
Minor L
1 reviews | Active since Jan 2020
15 Oct 2025, 14:28
Bad service and lairs
Renault east rand motus select. I have a complain about the service. One sales assistant by the name of kagiso called me and asked if I can be his spoter . His deal was if I get him a successful client he will Pay me R2000.00 as a token of appreciation. I did wat he asked nd now nothing happened. But he got a successful client from me. Four months ago . He asked for my i d, proof of bank account and the sars documents. I submitted and till now no payment I'm still waiting. I would like to here from the dealer about this matter. What is going on i need the money. My child need clothing.
Helpful (0)
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Minor L
1 reviews | Active since Jan 2020
15 Oct 2025, 14:28
Bad service and lairs
Renault east rand motus select. I have a complain about the service. One sales assistant by the name of kagiso called me and asked if I can be his spoter . His deal was if I get him a successful client he will Pay me R2000.00 as a token of appreciation. I did wat he asked nd now nothing happened. But he got a successful client from me. Four months ago . He asked for my i d, proof of bank account and the sars documents. I submitted and till now no payment I'm still waiting. I would like to here from the dealer about this matter. What is going on i need the money. My child need clothing.
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Replies (0)nS
nomphelo S
1 reviews | Active since Jan 2020
19 Aug 2025, 12:20
THANK YOU!!!
I can't thank SIFISO KUBHEKA at Motus Vehicles Distributors enough! He was absolutely amazing—he helped me find my radio code, and I am beyond grateful! Before this, I was really upset because I couldn’t enjoy my music, and my daughter would cry every time we were in the car. Music truly helps her stay calm, so this meant the world to me. His help completely turned my month around. OMG THANK YOU SOOOOOO MUCH!!!!!!
Helpful (0)
|Replies (0)nS
nomphelo S
1 reviews | Active since Jan 2020
19 Aug 2025, 12:20
THANK YOU!!!
I can't thank SIFISO KUBHEKA at Motus Vehicles Distributors enough! He was absolutely amazing—he helped me find my radio code, and I am beyond grateful! Before this, I was really upset because I couldn’t enjoy my music, and my daughter would cry every time we were in the car. Music truly helps her stay calm, so this meant the world to me. His help completely turned my month around. OMG THANK YOU SOOOOOO MUCH!!!!!!
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Replies (0)KM
Khutso M
1 reviews | Active since Jan 2020
24 Jun 2025, 15:08
Registration documents
I bought a car cash at Renault Motus east rand which was a demo car on the 11th June 2025. Gave them couple of days to prepare the licensing documents and get the car ready for collection. I personally informed the sales executive that I am buying the car for e-hailing services. Is about 13days still waiting for the registration documents.
Helpful (0)
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Khutso M
1 reviews | Active since Jan 2020
24 Jun 2025, 15:08
Registration documents
I bought a car cash at Renault Motus east rand which was a demo car on the 11th June 2025. Gave them couple of days to prepare the licensing documents and get the car ready for collection. I personally informed the sales executive that I am buying the car for e-hailing services. Is about 13days still waiting for the registration documents.
0
Replies (0)WM
Whitney M
1 reviews | Active since Jan 2020
8 May 2025, 06:44
Amazing service
I would like to thank Alan for the amazing service he gave us when we wanted a car he was very understanding, kind and patient he went beyond with making sure that everything went according and we also happy with the procedure and also Gizelle also played a huge part with making everything run smoothly. I would like to thank them and honestly no words can describe how happy I am
Helpful (0)
|Replies (0)WM
Whitney M
1 reviews | Active since Jan 2020
8 May 2025, 06:44
Amazing service
I would like to thank Alan for the amazing service he gave us when we wanted a car he was very understanding, kind and patient he went beyond with making sure that everything went according and we also happy with the procedure and also Gizelle also played a huge part with making everything run smoothly. I would like to thank them and honestly no words can describe how happy I am
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Replies (0)BM
Bafana M
1 reviews | Active since Jan 2020
15 Apr 2025, 17:26
Renault and Motus Warranty Is a ****– Avoid This Brand
I have been a loyal Renault customer for years, but my recent experience has exposed the brand for what it truly is: deceptive, *****ulent , and lacking all sense of customer responsibility. My vehicle warranty was valid until 5 March 2025. I submitted a claim on 28 February 2025 for a faulty headlamp—well within the warranty period. This issue had been ongoing, and the dealership had been in contact with the Motus Warranty Department to process the claim. What followed was a series of deliberate delays, back-and-forth communication, and zero urgency from renault head office. Once the warranty period expired, Motus conveniently declined the claim, despite the job card being opened on time. This was a calculated move to stall until the warranty lapsed and then dodge responsibility. This is *****ulent and unacceptable. Renault and Motus have shown complete disregard for their customers. They mislead buyers with promises of warranty protection, only to pull the rug out when it matters most. If you’re considering buying a Renault—don’t. You’ll be left frustrated, unheard, and out of pocket. Their warranty means nothing, and their customer service is non-existent.
Helpful (0)
|Replies (0)BM
Bafana M
1 reviews | Active since Jan 2020
15 Apr 2025, 17:26
Renault and Motus Warranty Is a ****– Avoid This Brand
I have been a loyal Renault customer for years, but my recent experience has exposed the brand for what it truly is: deceptive, *****ulent , and lacking all sense of customer responsibility. My vehicle warranty was valid until 5 March 2025. I submitted a claim on 28 February 2025 for a faulty headlamp—well within the warranty period. This issue had been ongoing, and the dealership had been in contact with the Motus Warranty Department to process the claim. What followed was a series of deliberate delays, back-and-forth communication, and zero urgency from renault head office. Once the warranty period expired, Motus conveniently declined the claim, despite the job card being opened on time. This was a calculated move to stall until the warranty lapsed and then dodge responsibility. This is *****ulent and unacceptable. Renault and Motus have shown complete disregard for their customers. They mislead buyers with promises of warranty protection, only to pull the rug out when it matters most. If you’re considering buying a Renault—don’t. You’ll be left frustrated, unheard, and out of pocket. Their warranty means nothing, and their customer service is non-existent.
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