RP
River Place Country Estate
Unclaimed Business
RP
River Place Country Estate
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#14Ranked In Restaurants & Food
0 NPSUnlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTE
Tanja E
1 reviews | Active since Jan 2020
20 Oct 2020, 14:31
Birthday dinner and sleep over
I had the great fortune of having my 50th birthday celebration at River Place. I had booked for 36 people and most slept over that evening. I was truly very pleased with them before, during, and even after the whole event!! My guests were all commenting on the friendly staff :-) the lovely food and the beautiful venue! The rooms were clean (COVID clean) and comfy. THANK YOU TO EACH AND EVERY STAFF MEMBER WHO MADE THE EVENT SO SPECIAL
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Tanja E
1 reviews | Active since Jan 2020
20 Oct 2020, 14:31
Birthday dinner and sleep over
I had the great fortune of having my 50th birthday celebration at River Place. I had booked for 36 people and most slept over that evening. I was truly very pleased with them before, during, and even after the whole event!! My guests were all commenting on the friendly staff :-) the lovely food and the beautiful venue! The rooms were clean (COVID clean) and comfy. THANK YOU TO EACH AND EVERY STAFF MEMBER WHO MADE THE EVENT SO SPECIAL
0
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Francois B
1 reviews | Active since Jan 2020
14 Oct 2015, 18:43
Stay Away
We arrived to enjoy our romantic weekend away package. Imagine our surprise when we placed behind the burned down restaurant where we were supposed to enjoy our included meals. We departed as we were not prepared to stay. What a dump. Then our struggle started in trying to get our money back. See the email we received. Disgusting!!!<br> <br> After due consideration, in the spirit of goodwill and as a conciliatory gesture, we wish to refund you 25% of the deposit paid. <br> We sincerely regret any inconvenience endured by any guests at anytime and the unfortunate catastrophe, which is considered a force majeure event and as such, River Place is not liable for any loss or cancellation. We have, however made an exception in your case.....Your one night stay in one of our stunning Suites was totally unaffected by the fire. Our alternate dining arrangements and all other usual facilities offered were still available.<br> We do not knowingly or intentionally misrepresent River Place and should that have been the case I personally apologise for any unintended misrepresentation. We are, however, in the process of recalibrating our marketing information after the loss.....<br> Ken Davidson<br> General Manage
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Francois B
1 reviews | Active since Jan 2020
14 Oct 2015, 18:43
Stay Away
We arrived to enjoy our romantic weekend away package. Imagine our surprise when we placed behind the burned down restaurant where we were supposed to enjoy our included meals. We departed as we were not prepared to stay. What a dump. Then our struggle started in trying to get our money back. See the email we received. Disgusting!!!<br> <br> After due consideration, in the spirit of goodwill and as a conciliatory gesture, we wish to refund you 25% of the deposit paid. <br> We sincerely regret any inconvenience endured by any guests at anytime and the unfortunate catastrophe, which is considered a force majeure event and as such, River Place is not liable for any loss or cancellation. We have, however made an exception in your case.....Your one night stay in one of our stunning Suites was totally unaffected by the fire. Our alternate dining arrangements and all other usual facilities offered were still available.<br> We do not knowingly or intentionally misrepresent River Place and should that have been the case I personally apologise for any unintended misrepresentation. We are, however, in the process of recalibrating our marketing information after the loss.....<br> Ken Davidson<br> General Manage
0
Replies (0)AG
Ashley G
1 reviews | Active since Jan 2020
13 Oct 2015, 08:12
The Wedding Venue burnt down refuse to re-imburse
We booked our special wedding day with River Place for December, unfortunately the Restaurant burnt down in September. We immediately decided to cancel our Wedding (4 months prior) to actual date as the venue was now not what we wanted or was promised, they offered their inferior smaller venue at the same price to which we duly declined. (The smaller venue would have initially being cheaper, yet now they refused to give any discount??), We had paid a R15000.00 deposit for the venue which they as yet have NOT paid back yet, they cannot even confirm if they will? yet we cancelled 4 months before the event, the damn place burnt down!! We had family book to stay overnight for the wedding from all over SA, and to this date, not one of my family have received their deposits or payments back yet either? We have requested refunds to no avail. Be aware of this place, they are dishonest and untrustworthy! We can only hope and pray they will eventually refund us!
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Ashley G
1 reviews | Active since Jan 2020
13 Oct 2015, 08:12
The Wedding Venue burnt down refuse to re-imburse
We booked our special wedding day with River Place for December, unfortunately the Restaurant burnt down in September. We immediately decided to cancel our Wedding (4 months prior) to actual date as the venue was now not what we wanted or was promised, they offered their inferior smaller venue at the same price to which we duly declined. (The smaller venue would have initially being cheaper, yet now they refused to give any discount??), We had paid a R15000.00 deposit for the venue which they as yet have NOT paid back yet, they cannot even confirm if they will? yet we cancelled 4 months before the event, the damn place burnt down!! We had family book to stay overnight for the wedding from all over SA, and to this date, not one of my family have received their deposits or payments back yet either? We have requested refunds to no avail. Be aware of this place, they are dishonest and untrustworthy! We can only hope and pray they will eventually refund us!
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