RE
Royal Elephant Hotel and Conference Centre
Unclaimed Business
RE
Royal Elephant Hotel and Conference Centre
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHS
Helene S
1 reviews | Active since Jan 2020
10 Dec 2024, 09:04
Do not waste your money at the Royal Elephant - you will be disappointed!
Our Department recently held our yearend function at the Royal Elephant in the Zagora Gazebo. What a disappointment. There were not enough staff to serve us. The food was ghastly. Beef was tough and dry and the chicken coq au vin, looked like offcuts you would not even give your dogs. After raising our concerns with the MD, we were told that "on odd occasions, the do not meet their patron's expectations" and that they will not reimburse us for the meals. I think it was not an unreasonable request, but the MD was of the opposite opinion. We are a big company. 35 members of staff attended the function and the majority complained about the bad service and the poor quality of the food. I will encourage all of them to share their reviews. We will always remember our yearend function of 2024 as the worst experience ever!
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Helene S
1 reviews | Active since Jan 2020
10 Dec 2024, 09:04
Do not waste your money at the Royal Elephant - you will be disappointed!
Our Department recently held our yearend function at the Royal Elephant in the Zagora Gazebo. What a disappointment. There were not enough staff to serve us. The food was ghastly. Beef was tough and dry and the chicken coq au vin, looked like offcuts you would not even give your dogs. After raising our concerns with the MD, we were told that "on odd occasions, the do not meet their patron's expectations" and that they will not reimburse us for the meals. I think it was not an unreasonable request, but the MD was of the opposite opinion. We are a big company. 35 members of staff attended the function and the majority complained about the bad service and the poor quality of the food. I will encourage all of them to share their reviews. We will always remember our yearend function of 2024 as the worst experience ever!
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Anonymous
1 reviews | Active since Jan 2020
4 Jul 2021, 16:28
Royalt elephants gert van wyk
Spoke to the owner what a rude and uprupt man Gert Van Wyk his part of a motor bike gang now he is intimidating as well what a dangerouse and rude man i will never refer any one there
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Andralize G
1 reviews | Active since Jan 2020
23 Jan 2021, 16:45
Food
Food is horrible
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2019, 08:09
Royal Elephant Hotel, Terrible service and no respect.
I have never in my 15 years of travelling to star graded hotels around the world have i ever had such a bad experience. Food was terrible, aircon didnt work properly in the room. Staff were slow on the serve or sometimes non existent. Their staff were upset because we stayed a bit late for our function. Now they have the cheek to ask if I took someting from their room??? All that after we spent HUYNDEREDS OF THOUSANDS at their establishment... That is utter disrespect and I will make sure that this gets spread far and wide around social media and have their tourism grading reduced. That is the last time they will ever see our entire company at their hotel.
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Anonymous
1 reviews | Active since Jan 2020
2 Dec 2019, 08:09
Royal Elephant Hotel, Terrible service and no respect.
I have never in my 15 years of travelling to star graded hotels around the world have i ever had such a bad experience. Food was terrible, aircon didnt work properly in the room. Staff were slow on the serve or sometimes non existent. Their staff were upset because we stayed a bit late for our function. Now they have the cheek to ask if I took someting from their room??? All that after we spent HUYNDEREDS OF THOUSANDS at their establishment... That is utter disrespect and I will make sure that this gets spread far and wide around social media and have their tourism grading reduced. That is the last time they will ever see our entire company at their hotel.
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Paul L
1 reviews | Active since Jan 2020
3 May 2018, 07:20
Amazing Service - Well done to this team at Royal Elephant Hotel.
I would like to thank the General Manager, Stephan Vlaanderen and his team for an amazing experience my parents had for their 55th wedding anniversary on Friday the 27th of April. My parents cant stop talking about the beautiful venue, excellent service and friendly staff that made this special day for them even more special. They really enjoyed it so much and i can definately recommend this venue for any function or even just a get away. Thank you Royal Elephant for going that extra mile to make your guests feel so special and adding attention to detail.
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Paul L
1 reviews | Active since Jan 2020
3 May 2018, 07:20
Amazing Service - Well done to this team at Royal Elephant Hotel.
I would like to thank the General Manager, Stephan Vlaanderen and his team for an amazing experience my parents had for their 55th wedding anniversary on Friday the 27th of April. My parents cant stop talking about the beautiful venue, excellent service and friendly staff that made this special day for them even more special. They really enjoyed it so much and i can definately recommend this venue for any function or even just a get away. Thank you Royal Elephant for going that extra mile to make your guests feel so special and adding attention to detail.
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Nafisa A
1 reviews | Active since Jan 2020
3 Oct 2016, 14:24
Unprofessional Behaviour by Management
<p>Visited the resturant this past Friday and was subjected to unproffesional conduct and behaviour by the Manager Kyle. He assumed that all Indian people are togthere and harrased my family member because of another group of (indian) people there. He was rude and out of line. And has no respect when talking to a woman. Worst of all was his attitude. This type of behaviour is unacceptable!</p> <p> </p>
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Nafisa A
1 reviews | Active since Jan 2020
3 Oct 2016, 14:24
Unprofessional Behaviour by Management
<p>Visited the resturant this past Friday and was subjected to unproffesional conduct and behaviour by the Manager Kyle. He assumed that all Indian people are togthere and harrased my family member because of another group of (indian) people there. He was rude and out of line. And has no respect when talking to a woman. Worst of all was his attitude. This type of behaviour is unacceptable!</p> <p> </p>
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Cynthia L
1 reviews | Active since Jan 2020
22 Aug 2015, 07:45
2nd Time poor food
We made a reservation at the Zagora Restaurant at Royal Elephant Hotel for Friday night. We used to dine there at least twice a month. On a previous occasion I ordered a Rib eye steak. My steak was anything but a rib eye steak. We had not dined at this restaurant for some months thereafter. Last night we decided to try it again. Well, I ordered a Herb crusted rack of lamb. I ordered my meat medium rare. When I received my order my meat was cooked medium/well done. I NEVER eat well done meat, not at home or any other place. I was so disgusted as people who have dined there will know the prices are very high. I was so disgusted that I left my food uneaten. <br> <br> I feel for the Watron who served us, Daniel. Daniel knows us from all the years that we have dined there and he is a truly fine Watron. Regrettably we will take our business elsewhere as of now.
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Cynthia L
1 reviews | Active since Jan 2020
22 Aug 2015, 07:45
2nd Time poor food
We made a reservation at the Zagora Restaurant at Royal Elephant Hotel for Friday night. We used to dine there at least twice a month. On a previous occasion I ordered a Rib eye steak. My steak was anything but a rib eye steak. We had not dined at this restaurant for some months thereafter. Last night we decided to try it again. Well, I ordered a Herb crusted rack of lamb. I ordered my meat medium rare. When I received my order my meat was cooked medium/well done. I NEVER eat well done meat, not at home or any other place. I was so disgusted as people who have dined there will know the prices are very high. I was so disgusted that I left my food uneaten. <br> <br> I feel for the Watron who served us, Daniel. Daniel knows us from all the years that we have dined there and he is a truly fine Watron. Regrettably we will take our business elsewhere as of now.
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