RT
Royal Tent And Tarp
Claimed Business
RT
Royal Tent And Tarp
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Review Distribution
5|2 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Royal Tent And Tarp
Royal Tent And Tarp has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Royal Tent And Tarp across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTE
Tshwane E
1 reviews | Active since Jan 2020
19 Nov 2025, 17:39
Transparent and efficient Tent knowledge
I would like to give the highest compliment to Sam Seoraj, the outstanding salesperson at Royal Tent & Tarp – Pretoria West. From the moment I enquired about a frame tent, Sam delivered exceptional customer service, expert product knowledge, and warm professionalism. The sales process was smooth, transparent, and efficient — and what truly stood out was the after-service support, which was prompt, reliable, and far beyond my expectations. Thank you, Sam, for your dedication and commitment to excellence. You made the entire experience effortless and truly world-class. I will recommend buying from Royal Tent and the quality and service is excellent
Helpful (0)
|Replies (0)TE
Tshwane E
1 reviews | Active since Jan 2020
19 Nov 2025, 17:39
Transparent and efficient Tent knowledge
I would like to give the highest compliment to Sam Seoraj, the outstanding salesperson at Royal Tent & Tarp – Pretoria West. From the moment I enquired about a frame tent, Sam delivered exceptional customer service, expert product knowledge, and warm professionalism. The sales process was smooth, transparent, and efficient — and what truly stood out was the after-service support, which was prompt, reliable, and far beyond my expectations. Thank you, Sam, for your dedication and commitment to excellence. You made the entire experience effortless and truly world-class. I will recommend buying from Royal Tent and the quality and service is excellent
0
Replies (0)BD
Bonani D
1 reviews | Active since Jan 2020
23 May 2025, 09:43
Top-Notch Customer Service👌👌
I Purchased A tent at Their Durban branch and the lady there Absolutely made my day shame she was kind and so helpful. So if you're searching for a reliable tent manufacturer that prioritizes craftsmanship and customer satisfaction, I highly recommend Royal Tent. Their attention to detail and dedication to excellence make them a standout choice in the industry.
Helpful (0)
|Replies (0)BD
Bonani D
1 reviews | Active since Jan 2020
23 May 2025, 09:43
Top-Notch Customer Service👌👌
I Purchased A tent at Their Durban branch and the lady there Absolutely made my day shame she was kind and so helpful. So if you're searching for a reliable tent manufacturer that prioritizes craftsmanship and customer satisfaction, I highly recommend Royal Tent. Their attention to detail and dedication to excellence make them a standout choice in the industry.
0
Replies (0)AX
Amanda X
1 reviews | Active since Jan 2020
29 Oct 2024, 13:09
Top quality mobile fridge
Service out of this world! The lady who was assisting me was very cherful and filled me with all the information i needed. The way she explained the benefits of their mobile fridge immediately i was sold, since my business is in Venda and it's very hot that side, the fridge needs to have thinker panels so that weather conditions doesn't affect it. Thank you so much Royal tent, I'm definitely sending my friend's to you guys
Helpful (0)
|Replies (0)AX
Amanda X
1 reviews | Active since Jan 2020
29 Oct 2024, 13:09
Top quality mobile fridge
Service out of this world! The lady who was assisting me was very cherful and filled me with all the information i needed. The way she explained the benefits of their mobile fridge immediately i was sold, since my business is in Venda and it's very hot that side, the fridge needs to have thinker panels so that weather conditions doesn't affect it. Thank you so much Royal tent, I'm definitely sending my friend's to you guys
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Replies (0)NM
Nompumelelo M
1 reviews | Active since Jan 2020
23 Feb 2023, 18:53
All done and dusted for a very reasonable charge.
Second time I've used the services of Royal Tent And Tarp and the service and quality of the repair was as excellent as last time. This time it was a repair to an air awning that had failed stitching where it connects to awning rail.
Helpful (0)
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Nompumelelo M
1 reviews | Active since Jan 2020
23 Feb 2023, 18:53
All done and dusted for a very reasonable charge.
Second time I've used the services of Royal Tent And Tarp and the service and quality of the repair was as excellent as last time. This time it was a repair to an air awning that had failed stitching where it connects to awning rail.
0
Replies (0)TM
Thomas M
1 reviews | Active since Jan 2020
19 Oct 2021, 21:58
Poor after-sales service at Royal Tent and Tarp in Benoni.
On the 21/05/2021 I visited the office of Royal Tent and Tarp in Benoni. A lady by the name of Ms. Nomvula Silinda attended to me. I placed an order for catering equipment to the value of R112 000. Included among the items bought was 100 Tiffany clear resin chairs. As the items were not available in the store at that time Nomvula told me to come back at a later date to collect the merchandise once it has arrived from their branch in Durban. About a week or so later I received a call that the chairs had arrived. Due to work commitments I couldn't get to the shop myself so I sent my two sons to collect on my behalf. When the chair arrived at my storage I noticed that about 20 were not completely new. They had scratches, paint marking on the seats and on the legs. I immediately called Nomvula to make her aware that some of the chairs were not of a good quality. Nomvula informed me that the chairs were delivered from their factory in that condition and there was nothing she could do. I was confused at the time and didn't know what to do. As the lock down regulations were in force I packed the chairs as there were no clients for my business. I only used the chairs about two weeks ago and my clients complained about the quality of the chairs. I called Nomvula and asked if I could bring back the chairs which were not of a good quality. She started blaming me for not reporting the problem to the office. It is not true because I called her and she casually dismissed my concern. I paid an amount of R49500 for the chairs and feel terribly let down by Nomvula' s lack of commitment in resolving my problem. I'm taking this matter up with my legal advisor but want to warn potential customers of Royal Tent and Tarp of the poor, uncaring and unprofessional service that the store gives to its customers. I insist on having these chairs replaced as a matter of fact and I will not relent on making sure that it happens. I certainly won't be doing any more business with Royal Tent and Tarp in Benoni or elsewhere in the country because of their lack of customer care. Maybe there are other clients who have a similar experience like mine reading this review. I will encourage them to communicate with me on 065 818 4144 so that together we can put a stop to this type of bad service😭😭😭
Helpful (0)
|Replies (0)TM
Thomas M
1 reviews | Active since Jan 2020
19 Oct 2021, 21:58
Poor after-sales service at Royal Tent and Tarp in Benoni.
On the 21/05/2021 I visited the office of Royal Tent and Tarp in Benoni. A lady by the name of Ms. Nomvula Silinda attended to me. I placed an order for catering equipment to the value of R112 000. Included among the items bought was 100 Tiffany clear resin chairs. As the items were not available in the store at that time Nomvula told me to come back at a later date to collect the merchandise once it has arrived from their branch in Durban. About a week or so later I received a call that the chairs had arrived. Due to work commitments I couldn't get to the shop myself so I sent my two sons to collect on my behalf. When the chair arrived at my storage I noticed that about 20 were not completely new. They had scratches, paint marking on the seats and on the legs. I immediately called Nomvula to make her aware that some of the chairs were not of a good quality. Nomvula informed me that the chairs were delivered from their factory in that condition and there was nothing she could do. I was confused at the time and didn't know what to do. As the lock down regulations were in force I packed the chairs as there were no clients for my business. I only used the chairs about two weeks ago and my clients complained about the quality of the chairs. I called Nomvula and asked if I could bring back the chairs which were not of a good quality. She started blaming me for not reporting the problem to the office. It is not true because I called her and she casually dismissed my concern. I paid an amount of R49500 for the chairs and feel terribly let down by Nomvula' s lack of commitment in resolving my problem. I'm taking this matter up with my legal advisor but want to warn potential customers of Royal Tent and Tarp of the poor, uncaring and unprofessional service that the store gives to its customers. I insist on having these chairs replaced as a matter of fact and I will not relent on making sure that it happens. I certainly won't be doing any more business with Royal Tent and Tarp in Benoni or elsewhere in the country because of their lack of customer care. Maybe there are other clients who have a similar experience like mine reading this review. I will encourage them to communicate with me on 065 818 4144 so that together we can put a stop to this type of bad service😭😭😭
0
Replies (0)VZ
Vusi Z
1 reviews | Active since Jan 2020
2 Feb 2021, 10:57
THE BEST QUALITY PRODUCTS
I will never stop complimenting Royal tent on they TOP QUALITY tents and toilets. I bought a 3 frame tents from them last month and all had to be shipped to Zambia. They made the process so simple and also the quality of the tent is of best quality. I later came back and bought portable plastic toilets which have stood the test of weather. I want to thank Mr Muktar Suleman for always putting the customer first and making sure we get the best quality products.
Helpful (0)
|Replies (0)VZ
Vusi Z
1 reviews | Active since Jan 2020
2 Feb 2021, 10:57
THE BEST QUALITY PRODUCTS
I will never stop complimenting Royal tent on they TOP QUALITY tents and toilets. I bought a 3 frame tents from them last month and all had to be shipped to Zambia. They made the process so simple and also the quality of the tent is of best quality. I later came back and bought portable plastic toilets which have stood the test of weather. I want to thank Mr Muktar Suleman for always putting the customer first and making sure we get the best quality products.
0
Replies (0)RM
Richard M
1 reviews | Active since Jan 2020
1 Feb 2021, 10:24
Never buy from Royal Tent
I bought a tent from Royal tent in November 2020 that was shipped to Ghana and the entire tents leaks when it rains. We have send sent numerous communication to Royal Tent to have it replaced and nothing has been done. This is a company portraying to many that they sell the world best tent but that is not the case
Helpful (0)
|Replies (0)RM
Richard M
1 reviews | Active since Jan 2020
1 Feb 2021, 10:24
Never buy from Royal Tent
I bought a tent from Royal tent in November 2020 that was shipped to Ghana and the entire tents leaks when it rains. We have send sent numerous communication to Royal Tent to have it replaced and nothing has been done. This is a company portraying to many that they sell the world best tent but that is not the case
0
Replies (0)DM
Desmond M
1 reviews | Active since Jan 2020
22 Jul 2020, 20:30
Never Buy from Royal Tent
Royal Tents - Never buy from this company I bought a Vip toilet which I negotiated to pay a price of R70 000.00 which included delivery cost on quotation (still have copy of the quotation ) instead of delivering the unit on agreed time frame they failed which result to me losing my first potential customer . On doing the investigations with regards to delivery of the unit on time I was told by Stacy one of their employees that quoted me for the unit that I need to pay R2500.00 for the unit to be delivered cause his Boss won't release the unit without delivery fee paid even though it was included on the quotation . She kept on apologising and insisted that I pay the R2500.00 if I need the unit to be delivered , wish eventually I paid cause I was going to lose my first customer . Guess what still the unit was not delivered on agreed time had to organize with my other competitor to help me to assist the customer . Still on arrival of the unit on the later date the unit was so untidy with unprofessional fittings on the unit . Still complaint to the company even to the directors but had no response from anyone . Wrote emails called the branch no one wanted to assist . Even tried asking the guy who works in one of their branch in Pretoria who also told me why did I buy it from their Head Office in durban I should have bought it from their branch . GUYS NEVER BUY FROM THIS COMPANY THESE ARE CROOKS.
Helpful (0)
|Replies (0)DM
Desmond M
1 reviews | Active since Jan 2020
22 Jul 2020, 20:30
Never Buy from Royal Tent
Royal Tents - Never buy from this company I bought a Vip toilet which I negotiated to pay a price of R70 000.00 which included delivery cost on quotation (still have copy of the quotation ) instead of delivering the unit on agreed time frame they failed which result to me losing my first potential customer . On doing the investigations with regards to delivery of the unit on time I was told by Stacy one of their employees that quoted me for the unit that I need to pay R2500.00 for the unit to be delivered cause his Boss won't release the unit without delivery fee paid even though it was included on the quotation . She kept on apologising and insisted that I pay the R2500.00 if I need the unit to be delivered , wish eventually I paid cause I was going to lose my first customer . Guess what still the unit was not delivered on agreed time had to organize with my other competitor to help me to assist the customer . Still on arrival of the unit on the later date the unit was so untidy with unprofessional fittings on the unit . Still complaint to the company even to the directors but had no response from anyone . Wrote emails called the branch no one wanted to assist . Even tried asking the guy who works in one of their branch in Pretoria who also told me why did I buy it from their Head Office in durban I should have bought it from their branch . GUYS NEVER BUY FROM THIS COMPANY THESE ARE CROOKS.
0
Replies (0)